Excel 2016 Freezing and Crashing With Windows 11


Edgarj201

New member
Local time
5:27 PM
Posts
4
OS
Windows 10
Hi, so I am having a Dell 7340 having issues with Excel 2016 64-bit where it is constantly freezing/being unresponsive and crashing. I have tried the below to no avail.
1. Making sure windows 11 is up-to-date
2. Disabling all add-ins


I'm going to try repairing Excel 2016 and/or completely uninstalling and reinstalling Office 2016, but in case that doesn't work... Has anyone faced this issue before and resolved it?
 
Windows Build/Version
Windows 11 23H2

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
Did it ever worked normally or has it always been this way?

Does it crash with all files or only specific (perhaps complex) files?

Do the other Office apps work normally?

Is this a retail version of Office, a downloaded version, etc?
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Did it ever worked normally or has it always been this way?

Does it crash with all files or only specific (perhaps complex) files?

Do the other Office apps work normally?

Is this a retail version of Office, a downloaded version, etc?
On another windows 10 laptop, it worked better.
All files
Yes
Downloaded
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
My question was - did it ever work properly after you installed it on your current system. And since you mention it, when you say it worked better on a different laptop, do you mean it didn't really work properly there either?

Downloaded from where? I need to ask if it is a legit version or a pirated version. If the latter, it's not unlikely that's the reason it isn't working as expected.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
My question was - did it ever work properly after you installed it on your current system. And since you mention it, when you say it worked better on a different laptop, do you mean it didn't really work properly there either?

Downloaded from where? I need to ask if it is a legit version or a pirated version. If the latter, it's not unlikely that's the reason it isn't working as expected.

It never worked properly on the new system. On the windows 10 system, excel worked properly but Outlook was not (part of same installation file).

Downloaded directly from Microsoft website.

I un-installed and re-installed and I am having the end-user test. So far, no issues so hopefully that has resolved it!
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020

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