External Monitor not detected when updating Nvidia driver

antares · Jun 30, 2022

Hi all, I have Windows 11 Home in a laptop with an RTX3060 GPU. I have Nvidia driver version 512.95 installed and everything is fine, I use a Dell thunderbolt external display. Problem arises when I try to update the Nvidia driver to either 516.40 or latest 516.59 and the issue is that the external display displays no image and within Windows 11 it's not detected either, forcing me to keep the driver 512.95. In this same laptop, which I can dual boot Win 10, Windows 10 works perfectly fine with latest Nvidia driver, the external monitor is detected, so it must be an issue with Windows 11 Any idea why this is happening? Thanks

jvickers · Jun 30, 2022

antares said:
Hi all, I have Windows 11 Home in a laptop with an RTX3060 GPU. I have Nvidia driver version 512.95 installed and everything is fine, I use a Dell thunderbolt external display. Problem arises when I try to update the Nvidia driver to either 516.40 or latest 516.59 and the issue is that the external display displays no image and within Windows 11 it's not detected either, forcing me to keep the driver 512.95. In this same laptop, which I can dual boot Win 10, Windows 10 works perfectly fine with latest Nvidia driver, the external monitor is detected, so it must be an issue with Windows 11 Any idea why this is happening? Thanks

Have you tried a different display port?

antares · Jun 30, 2022

jvickers said:
Have you tried a different display port?

No, I have not modified anything, same ports/cable as used with Windows 10, and as mentioned with Windows 10 there is no issue

wiganken · Jun 30, 2022

DELL have their own updating assistant whcich ensures that only compatible drivers are installed for your machine. This is called 'Dell Support Assist'. Check if you have this installed and if it isn't then you can download it from DELL and then run it: -

Explore SupportAssist for Home PCs | Dell US

The URL may be different if you are not in the UK.

This will find only drivers that are dedicated and compatible with your machine. These will include all drivers including BIOS. BIOS updates will only install if the laptop is plugged into the power supply.

jvickers · Jun 30, 2022

antares said:
No, I have not modified anything, same ports/cable as used with Windows 10, and as mentioned with Windows 10 there is no issue

If what @wiganken suggests doesn't work, try a different display port. I understand it's working in Windows 10, but you're using Windows 11 and have the problem. It could be an issue with the port you're using - Windows 11 might have an issue with it.

antares · Jun 30, 2022

I tried different ports and with the official Dell drivers without success. From Google searching it seems that it is a widely occurring issue with Windows 11 since last year, but the fixes I could find do not work

wiganken · Jul 1, 2022

At least you have graphics using Nvidia driver version 512.95. If it is a wide ranging issue then maybe Nvidia know about it and will be working on a fix with Microsoft Windows 11 team. I reckon it will get fixed in the coming weeks/months so keep checking.

I don't know how to provide feedback to Nvidia and Microsoft but if you can tell them of the problen the fix will arrive quicker.

jvickers · Jul 1, 2022

antares said:
I tried different ports and with the official Dell drivers without success. From Google searching it seems that it is a widely occurring issue with Windows 11 since last year, but the fixes I could find do not work

Well, darn. I was hoping a different connection method might work. I have three monitors with no problem with the latest Nvidia drivers, so it's not that or Windows, it seems. Not for me, at least.

This is the obvious, but perhaps you should just stick with the 512.95 driver. At least you know that works.

jvickers · Jul 1, 2022

wiganken said:
At least you have graphics using Nvidia driver version 512.95. If it is a wide ranging issue then maybe Nvidia know about it and will be working on a fix with Microsoft Windows 11 team. I reckon it will get fixed in the coming weeks/months so keep checking.

I don't know how to provide feedback to Nvidia and Microsoft but if you can tell them of the problen the fix will arrive quicker.

If @antares is on the Beta or Dev build, they can provide feedback through the Feedback Hub for MS. It could also be a Dell issue, though. Hard to tell.