Hard freeze when idle, three nights in a row

tzr916 · Sunday at 4:27 PM

Three years ago I built the following machine with clean install of Win 10 Pro. It has been rock solid as a 24/7 whole home media server for live TV, recording TV, mkv movie rips, and flac audio. However, it's been very problematic ever since doing an in-place upgrade to Win 11 Pro about three weeks ago.

The first issue: Playback of mkv movie rips was flawless until 45~75 minutes in, then the picture would stutter (drop frames) like crazy until I stopped playback then resumed. I started trying many things like- changing power modes, disable onboard wifi, DDU nvidia drivers, updating INTEL drivers, uninstalling MS apps, disabling power managment>allow computer to turn off device(s), disable Win Widgets, pausing Win update, turned off "Game mode"/"Hardware-accelerated gpu scheduling"/"Optimizations for windowed games" in Win Settings...

I think movie playback is working properly now BUT now I have this even bigger problem of the computer freezing overnight between 9 and 10 pm. It's really odd that we can use this machine 12 hours a day for TV recording/playback to my TV without any freeze, but come morning it's hard frozen again. Yesterday I reverted many of the above changes back, but it still froze again last night.

The only clues I have are that the machine is not reachable via remote access, TV recordings that were in progress are cut off, and the network tv tuners are frozen (in use). I don't know if these are a side effect, or the root cause. Today, I've just done a network reset and installed the latest LAN driver directly from ASUS. Maybe that will do it, maybe not.

What I really want to know is if there anything I can do to capture more information about the freeze? There are no minidumps.

NOTE: I know everyone will tell me to just do a clean install of Win 11, or restore my system back to Win 10, or restore from a back up image... That's all great advice, but there is DVR software on this machine that is extremely hard to re-intall from scratch and configure. Software that has been stable for three years on Win 10.

Thermaltake Toughpower GX2 80+ Gold 600W
ASUS TUF gaming WiFi z590
i7-11700k @ 3.6GHz - 5GHz
32GB PC4-25600
OS drive: Crucial P5 Plus M.2 PCIe Gen4
Tv Recordings SATA 6TB WD Red Pro
nvidia RTX2060 > HDMI > EDID box > Denon AVR > TV
Silicon Dust Network ota and cable card tuners
Jriver Media Center

Ghot · Sunday at 4:52 PM

Here's ten points for filling out your computer specs.

What are your idle temps like?

@zbook can tell you which logs to collect and how to collect them.
Or, you could collect them now, and then he'll be able to analyze them.

Mainly... do the following.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

tzr916 · Sunday at 5:28 PM

CPU idle = 38C ~ 42C
CPU max = 80C
GPU idle = 56C
GPU max = 70C
OS Drive = 50C ~ 55C
TV Recording Drive = 50 ~ 54C

Melchior · Sunday at 5:35 PM

@tzr916
Is this your motherboard BIOS page?
as I could not find a non plus model of the [ASUS TUF gaming WiFi z590]...

TUF Gaming Z590-PLUS WIFI｜Motherboards｜ASUS USA

TUF Gaming Z590-PLUS WIFI is an Intel® Z590 (LGA 1200) ATX gaming motherboard with 16 DrMOS power stages, PCIe® 4.0, one 64 Gbps M.2 slots, Intel® WiFi 6 and 2.5 Gb Ethernet, USB 3.2 Gen 2x2 Type-C®, front panel USB 3.2 Gen 1 Type-C®, Two-way AI Noise Cancelation, and Thunderbolt™ 4 support. TUF...

www.asus.com

what is your current PC BIOS version on your system as is?
as v1801 is the newest as of

TUF GAMING Z590-PLUS WIFI BIOS 1801
January 04 2023.

I was having issues with my system locking up or freezing too till I reported it to ASUS and they got a fix out
my motherboard.
My motherboard is a [ ASUS PRIME x570-PRO ] AMD AM4 socket and RAM=DDR4 3200Mhz

I hope that helps a little bit tzr916

as for your power supply, is only 600 Watts good enough @Ghot ?
I have a 1250Watt power supply for my system and its still alive and kicking.

tzr916 · Sunday at 5:48 PM

Ya, that is my mobo. It's got that "latest" BIOS version on the ASUS site.

As for the power supply - three years of rock solid, no crashes or freezes under "heavy" load (no gaming), just recording TV to SATA, playback of various video files, DLNA server for network playback on other machines.

tzr916 · Sunday at 5:54 PM

@Ghot
There is no BSOD happening... Does the "v2 log collector" do anything for freeze ?

Melchior · Sunday at 5:55 PM

tzr916 said:
Ya, that is my mobo. It's got that "latest" BIOS version on the ASUS site.

As for the power supply - three years of rock solid, no crashes or freezes under "heavy" load (no gaming), just recording TV to SATA, playback of various video files, DLNA server for network playback on other machines.

ooh ok so your BIOS is up to date...
I wish I could be of more help.

tzr916 · Sunday at 6:02 PM

Here's the v2 log:

TZR916 -(2025-07-13_14-57-33).zip

drive.google.com

Ghot · Sunday at 6:44 PM

tzr916 said:
Here's the v2 log:

TZR916 -(2025-07-13_14-57-33).zip

drive.google.com

Wait for @zbook to analyze it.

zbook · Sunday at 9:59 PM

These were some findings:

a) New Windows 11 Pro 10.0.26100 installation 6/16/2025
b) No reported BSOD
c) Multiple hardware errors
d) Multiple unexpected shutdowns and restarts
d) Fast startup enabled
e) BIOS up to date 1801, 12/26/2022
f) One live kernel event with bugcheck 117 caused by Nvidia GPU video TDR
g) Firewall Config Read Failed

@Ghot:
Some of the event viewer reports were posted below to view their frequency.

Consider:
1) turning off fast startup
2) running preferred software to stress test hardware
3) swap testing hardware as needed

Code:

Event[5166]
  Log Name: System
  Source: EventLog
  Date: 2025-07-01T09:10:01.5820000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Hammer
  Description:
The previous system shutdown at 9:04:50 AM on ?7/?1/?2025 was unexpected.

Code:

Event[5179]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-07-01T09:09:45.6880000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hammer
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[5255]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-01T09:10:02.9940000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[5885]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-09T06:49:16.4720000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[6052]
  Log Name: System
  Source: EventLog
  Date: 2025-07-11T06:17:34.4920000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Hammer
  Description:
The previous system shutdown at 10:04:32 PM on ?7/?10/?2025 was unexpected.

Code:

Event[6144]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-11T06:17:36.0350000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[6340]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-11T07:14:33.1920000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[6456]
  Log Name: System
  Source: EventLog
  Date: 2025-07-12T06:30:03.5950000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Hammer
  Description:
The previous system shutdown at 10:16:39 PM on ?7/?11/?2025 was unexpected.

Code:

Event[6470]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-07-12T06:29:48.5950000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hammer
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[6547]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-12T06:30:05.0600000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[6730]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-12T06:48:11.3390000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[6900]
  Log Name: System
  Source: EventLog
  Date: 2025-07-13T05:05:59.4100000Z
  Event ID: 6008
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Hammer
  Description:
The previous system shutdown at 9:42:17 PM on ?7/?12/?2025 was unexpected.

Code:

Event[6913]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2025-07-13T05:05:43.5520000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hammer
  Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[6992]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-13T05:06:00.7050000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[7209]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2025-07-13T05:50:35.3380000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Code:

Event[7214]
  Log Name: System
  Source: Microsoft-Windows-Windows Firewall With Advanced Security
  Date: 2025-07-13T05:50:36.2630000Z
  Event ID: 2042
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hammer
  Description:
Config Read Failed

Config:    18
Error:    More data is available.

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tzr916 · Monday at 9:38 AM

@zbook Thank you. Very impressive diagnostic tool. Thankfully there was no freeze last night! Right now, I suspect that using the Intel driver assistant to update the network driver might have been the cause of the hard freeze, but time will tell.

You mentioned that "fast startup" is ON. One of the first things I do on all my machines is use powercfg.exe /hibernate off , but when I do (GP "HKLM:\SYSTEM\CurrentControlSet\Control\Session Manager\Power")."HiberbootEnabled" it returns a "1". And if I go to Control Panel > Power > Close Lid > Change settings that are unavailable => fast startup and hibernate are NOT there. The Hiberfil.sys is also NOT present on the disk... So is fast startup actually enabled, or is the registry just inaccurate?

Hard freeze when idle, three nights in a row

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