Having issue with Administrator account. Wants my password or admin user name, not the one previously in use.


johnet

Member
Local time
6:42 AM
Posts
8
Location
Ontario, Canada
OS
win eleven
Version 21H2

OS build 22000.778

Feb 11 of this year tried a clean version reset. Windows deleted most of my programs many docs. Had backups for most of the docs.

No UAC interference prior but lately can't do anything. Is there a way to fix ? Maybe find whatever password is stored somewhere it likes now?

Thanks for reading.
 
Windows Build/Version
Version 21H2 (OS build 22000.778)

My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox
Is this a local account or Microsoft account
 

My Computer

System One

  • OS
    Windows 11 (NTLITE optimized)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Amd 8350 Overclocked to 4.7
    Motherboard
    Asus Sabertooth r2
    Memory
    2400 MHz DDR 3 GSkill
    Graphics Card(s)
    Nvidia 1070
    Sound Card
    Denon receiver 7.1/Atmos
    Monitor(s) Displays
    LG C7
    Screen Resolution
    4k
    Hard Drives
    Samsung SSD 840 512 gig
    Backup drive 18 terabyte hhd
    Cooling
    Hyper 212 Cpu cooler with case fans
    Keyboard
    Simple keyboard
    Mouse
    Simple mouse
    Internet Speed
    1.5 gig Fiber
    Browser
    Edge
    Antivirus
    Never
I think it is a local account.
 

My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox

My Computer

System One

  • OS
    Windows 11 (NTLITE optimized)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Amd 8350 Overclocked to 4.7
    Motherboard
    Asus Sabertooth r2
    Memory
    2400 MHz DDR 3 GSkill
    Graphics Card(s)
    Nvidia 1070
    Sound Card
    Denon receiver 7.1/Atmos
    Monitor(s) Displays
    LG C7
    Screen Resolution
    4k
    Hard Drives
    Samsung SSD 840 512 gig
    Backup drive 18 terabyte hhd
    Cooling
    Hyper 212 Cpu cooler with case fans
    Keyboard
    Simple keyboard
    Mouse
    Simple mouse
    Internet Speed
    1.5 gig Fiber
    Browser
    Edge
    Antivirus
    Never
Yes. Also anytime I wish to access something else. Wants me to log in with an admin account.
 

My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox
Can you check all users by using this command in the start menu search please.

netplwiz
 

My Computer

System One

  • OS
    Windows 11 (NTLITE optimized)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Amd 8350 Overclocked to 4.7
    Motherboard
    Asus Sabertooth r2
    Memory
    2400 MHz DDR 3 GSkill
    Graphics Card(s)
    Nvidia 1070
    Sound Card
    Denon receiver 7.1/Atmos
    Monitor(s) Displays
    LG C7
    Screen Resolution
    4k
    Hard Drives
    Samsung SSD 840 512 gig
    Backup drive 18 terabyte hhd
    Cooling
    Hyper 212 Cpu cooler with case fans
    Keyboard
    Simple keyboard
    Mouse
    Simple mouse
    Internet Speed
    1.5 gig Fiber
    Browser
    Edge
    Antivirus
    Never
Have done so.
 

My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox
What am I looking for?
 

My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox
What am I looking for?
There should only be one user there if you only sign in with one. Just trying to clip the branches to see where the issue is. Is there only one?
 

My Computer

System One

  • OS
    Windows 11 (NTLITE optimized)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Amd 8350 Overclocked to 4.7
    Motherboard
    Asus Sabertooth r2
    Memory
    2400 MHz DDR 3 GSkill
    Graphics Card(s)
    Nvidia 1070
    Sound Card
    Denon receiver 7.1/Atmos
    Monitor(s) Displays
    LG C7
    Screen Resolution
    4k
    Hard Drives
    Samsung SSD 840 512 gig
    Backup drive 18 terabyte hhd
    Cooling
    Hyper 212 Cpu cooler with case fans
    Keyboard
    Simple keyboard
    Mouse
    Simple mouse
    Internet Speed
    1.5 gig Fiber
    Browser
    Edge
    Antivirus
    Never
Wants my password or admin user name, not the one previously in use.
Did you mean "currently" rather than "previously"?
When did you change either the username or the password?
Please post photos of the dialogs that show it asking for the password then rejecting it.

... tried a clean version reset.
Exactly which procedure did you use?
I realise it was not a Clean install.

Maybe find whatever password is stored somewhere it likes now?
Windows passwords cannot be retrieved.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Did you mean "currently" rather than "previously"?
When did you change either the username or the password?
Please post photos of the dialogs that show it asking for the password then rejecting it.


Exactly which procedure did you use?
I realise it was not a Clean install.


Windows passwords cannot be retrieved.


Denis
There is actually a program that retrieves all windows passwords stored very well.
 

My Computer

System One

  • OS
    Windows 11 (NTLITE optimized)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Amd 8350 Overclocked to 4.7
    Motherboard
    Asus Sabertooth r2
    Memory
    2400 MHz DDR 3 GSkill
    Graphics Card(s)
    Nvidia 1070
    Sound Card
    Denon receiver 7.1/Atmos
    Monitor(s) Displays
    LG C7
    Screen Resolution
    4k
    Hard Drives
    Samsung SSD 840 512 gig
    Backup drive 18 terabyte hhd
    Cooling
    Hyper 212 Cpu cooler with case fans
    Keyboard
    Simple keyboard
    Mouse
    Simple mouse
    Internet Speed
    1.5 gig Fiber
    Browser
    Edge
    Antivirus
    Never
1657738008042.png1657738008042.png
 

My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox
Ahh that helps



Try a few of those fixes
 

My Computer

System One

  • OS
    Windows 11 (NTLITE optimized)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Amd 8350 Overclocked to 4.7
    Motherboard
    Asus Sabertooth r2
    Memory
    2400 MHz DDR 3 GSkill
    Graphics Card(s)
    Nvidia 1070
    Sound Card
    Denon receiver 7.1/Atmos
    Monitor(s) Displays
    LG C7
    Screen Resolution
    4k
    Hard Drives
    Samsung SSD 840 512 gig
    Backup drive 18 terabyte hhd
    Cooling
    Hyper 212 Cpu cooler with case fans
    Keyboard
    Simple keyboard
    Mouse
    Simple mouse
    Internet Speed
    1.5 gig Fiber
    Browser
    Edge
    Antivirus
    Never
Okay folks. How do I respond to everyone? Also, though I did start back in the 90's, have aged a bit, had a couple of micro strokes, so brain isn't as quick. Will need to lay down in a bit.
There are two accounts resulting from netplwiz.
 

My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox
1657813638936.png
 

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My Computer

System One

  • OS
    win eleven
    Computer type
    Laptop
    Manufacturer/Model
    Asus ROG Zephyrus G15
    CPU
    AMD Ryzen 7 4800HS 2.9GHz
    Motherboard
    don't know, afraid to open back panel
    Memory
    16gig
    Graphics Card(s)
    GeForce RTX 2060 with Max-Q Design
    Screen Resolution
    1920 x 1080 (32 bit) (240Hz)
    Hard Drives
    INTEL SSDPEKNW010T8
    Browser
    Firefox
I have to admit, I'm not sure exactly I understand your issue but from what I can gather you are unable to login to your account. If that is correct, read on. If that is not your situation, ignore the remainder of this post but please read the postscript at the bottom.

There's no way to recover your password but there is a way to gain access to the system through the hidden administrator account.

You can enable the hidden administrator account from a command prompt at boot.

To enter command prompt at boot use this tutorial. You should be able to use options 4, 5, 7, 8, or 9 Open Command Prompt at Boot in Windows 11 Tutorial

You can then enable the hidden administrator account using option 5 in this tutorial. Enable or Disable Built-in Administrator Account in Windows 11 Tutorial

Once this hidden account is enabled, reboot and Administrator will be a login option on the sign-in screen. Select it. Once its desktop is created, create a new user account as follows.

1. Create a local user account

  1. Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.)
  2. Next to Add other user, select Add account.
  3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
  4. Enter a user name, password, or password hint—or choose security questions—and then select Next.
Very Important-
Change the newly created local user account to an administrator account

Start-settings-accounts-family and other users
Select the user name for the account you just created, then select Change account type. Make it administrator.

Restart and the newly created account should now be an option on login screen. Log into it. Windows will create its desktop.

Once you know the newly created account is working correctly, be sure to disable the hidden administrator account. Within the new account, in search box type cmd. In search results select command prompt app and select run as administrator.
In cmd window type net user administrator /active:no

From the newly created account you can then delete the old user account you can no longer access.

PS: It appears your problem started when you attempted a reset. You can do another reset (Hold shift down while restarting to get into recovery.) but this time choose remove everything option. The system will then reset, remove everything and reinstall windows. When it boots, you will be in out of box experience where you can create a new user account.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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