Solved Help! I built a brand new custom pc with Windows 11 home, but it keeps crashing all the time


Timon2pc

Member
Local time
1:10 AM
Posts
7
OS
Windows 11 home
Hello there,

I'd be grateful for some advice from this forum. I just built my first ever custom pc and installed a legal copy of windows 11 home. However, the pc keeps crashing all the time (most often W11 will freeze and force me to force restart the system) and unfortunately, I don't have any IT background to solve the problem.

I run some diagnostics from an online technical article. The DISM, SFC, and MDSched.exe scans showed no missing files or memory issues. There are no overheating issues and the graphics card driver is up to date. I checked the crash log in the Reliability History which is giving me a lot of critical errors, but unfortunately I cannot ...decipher them to understand where is the problem. I also managed to download some .dmp archives, which I also cannot read and understand where is the problem. I'll try and share these files through Google drive, because apparently I can't attach them here.

Many thanks for your time and help.

Timon

 
Windows Build/Version
Windows 11 Home: 23H2 (OS Build 22631.3447)
Last edited:

My Computer

System One

  • OS
    Windows 11 home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom pc
    CPU
    Intel core i5-12400F
    Motherboard
    MSI MAG B760 TOMAHAWK WIFI DDR4-3600
    Memory
    Corsair Vengeance LPX 32GB DDR4 (2x16GB)
    Graphics Card(s)
    ASRock Intel Arc A380 Challenger ITX 6GB
    Monitor(s) Displays
    DELL S2421hs
    Hard Drives
    WESTERN DIGITAL SN850X 1TB SSD
    PSU
    Be quiet pure power 12 M 750watt
    Case
    Be quiet pure BASE 500
    Cooling
    thermalright assassin king 120
    Keyboard
    LOGITECH wireless
    Mouse
    LOGITECH wireless
    Browser
    Chrome, Brave
    Antivirus
    Kaspersky internet suite
    Other Info
    Windows 11 version number: Version 23H2 (OS Build 22631.3447)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Thank you,

I followed your advice and I am attaching the link with the v2 log collector zip:


I hope this helps.
 

My Computer

System One

  • OS
    Windows 11 home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom pc
    CPU
    Intel core i5-12400F
    Motherboard
    MSI MAG B760 TOMAHAWK WIFI DDR4-3600
    Memory
    Corsair Vengeance LPX 32GB DDR4 (2x16GB)
    Graphics Card(s)
    ASRock Intel Arc A380 Challenger ITX 6GB
    Monitor(s) Displays
    DELL S2421hs
    Hard Drives
    WESTERN DIGITAL SN850X 1TB SSD
    PSU
    Be quiet pure power 12 M 750watt
    Case
    Be quiet pure BASE 500
    Cooling
    thermalright assassin king 120
    Keyboard
    LOGITECH wireless
    Mouse
    LOGITECH wireless
    Browser
    Chrome, Brave
    Antivirus
    Kaspersky internet suite
    Other Info
    Windows 11 version number: Version 23H2 (OS Build 22631.3447)
Today Bluescreen Error message caused by igdkmdnd64.sys driver on Intel® Arc™ A750 Graphics.

Perform the clean installation of the latest version of driver of Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Today Bluescreen Error message caused by igdkmdnd64.sys driver on Intel® Arc™ A750 Graphics.

Perform the clean installation of the latest version of driver of Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*.

Thank you very much for your prompt reply! Greatly appreciated!
Could you also, please, provide me with the link for the clean installation of this driver?
 

My Computer

System One

  • OS
    Windows 11 home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom pc
    CPU
    Intel core i5-12400F
    Motherboard
    MSI MAG B760 TOMAHAWK WIFI DDR4-3600
    Memory
    Corsair Vengeance LPX 32GB DDR4 (2x16GB)
    Graphics Card(s)
    ASRock Intel Arc A380 Challenger ITX 6GB
    Monitor(s) Displays
    DELL S2421hs
    Hard Drives
    WESTERN DIGITAL SN850X 1TB SSD
    PSU
    Be quiet pure power 12 M 750watt
    Case
    Be quiet pure BASE 500
    Cooling
    thermalright assassin king 120
    Keyboard
    LOGITECH wireless
    Mouse
    LOGITECH wireless
    Browser
    Chrome, Brave
    Antivirus
    Kaspersky internet suite
    Other Info
    Windows 11 version number: Version 23H2 (OS Build 22631.3447)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Windows 11 home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom pc
    CPU
    Intel core i5-12400F
    Motherboard
    MSI MAG B760 TOMAHAWK WIFI DDR4-3600
    Memory
    Corsair Vengeance LPX 32GB DDR4 (2x16GB)
    Graphics Card(s)
    ASRock Intel Arc A380 Challenger ITX 6GB
    Monitor(s) Displays
    DELL S2421hs
    Hard Drives
    WESTERN DIGITAL SN850X 1TB SSD
    PSU
    Be quiet pure power 12 M 750watt
    Case
    Be quiet pure BASE 500
    Cooling
    thermalright assassin king 120
    Keyboard
    LOGITECH wireless
    Mouse
    LOGITECH wireless
    Browser
    Chrome, Brave
    Antivirus
    Kaspersky internet suite
    Other Info
    Windows 11 version number: Version 23H2 (OS Build 22631.3447)
You are doing good, and you are not bothering me, if you have more questions let us know.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
You are doing good, and you are not bothering me, if you have more questions let us know.
I'd like to thank you once more for your help. After the clean installation of the driver, my new desktop is now working without further crashes today, whereas previously would crash up to 8 times per day. Could you please share any specific tutorial / youtube video on how to perform this type of diagnostic checks in the future?
 

My Computer

System One

  • OS
    Windows 11 home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom pc
    CPU
    Intel core i5-12400F
    Motherboard
    MSI MAG B760 TOMAHAWK WIFI DDR4-3600
    Memory
    Corsair Vengeance LPX 32GB DDR4 (2x16GB)
    Graphics Card(s)
    ASRock Intel Arc A380 Challenger ITX 6GB
    Monitor(s) Displays
    DELL S2421hs
    Hard Drives
    WESTERN DIGITAL SN850X 1TB SSD
    PSU
    Be quiet pure power 12 M 750watt
    Case
    Be quiet pure BASE 500
    Cooling
    thermalright assassin king 120
    Keyboard
    LOGITECH wireless
    Mouse
    LOGITECH wireless
    Browser
    Chrome, Brave
    Antivirus
    Kaspersky internet suite
    Other Info
    Windows 11 version number: Version 23H2 (OS Build 22631.3447)
1) Please turn off Windows fast startup:



2) Run Tuneup plus > post a share link





3) The BIOS Version/Date American Megatrends International, LLC. 1.60, 07/09/2023

Upgrade the BIOS: 1.6 > 1.9



4) Create a new restore point:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I'd like to thank you once more for your help. After the clean installation of the driver, my new desktop is now working without further crashes today, whereas previously would crash up to 8 times per day. Could you please share any specific tutorial / youtube video on how to perform this type of diagnostic checks in the future?
Find out why you got a Blue Screen of Death (BSOD) error and how to stop it.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
1) Please turn off Windows fast startup:



2) Run Tuneup plus > post a share link





3) The BIOS Version/Date American Megatrends International, LLC. 1.60, 07/09/2023

Upgrade the BIOS: 1.6 > 1.9



4) Create a new restore point:

Thank you! I'll try them on in the following days and update the thread.
 

My Computer

System One

  • OS
    Windows 11 home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom pc
    CPU
    Intel core i5-12400F
    Motherboard
    MSI MAG B760 TOMAHAWK WIFI DDR4-3600
    Memory
    Corsair Vengeance LPX 32GB DDR4 (2x16GB)
    Graphics Card(s)
    ASRock Intel Arc A380 Challenger ITX 6GB
    Monitor(s) Displays
    DELL S2421hs
    Hard Drives
    WESTERN DIGITAL SN850X 1TB SSD
    PSU
    Be quiet pure power 12 M 750watt
    Case
    Be quiet pure BASE 500
    Cooling
    thermalright assassin king 120
    Keyboard
    LOGITECH wireless
    Mouse
    LOGITECH wireless
    Browser
    Chrome, Brave
    Antivirus
    Kaspersky internet suite
    Other Info
    Windows 11 version number: Version 23H2 (OS Build 22631.3447)
Hello again,

Followed the above advice and the desktop is still going ...strong. No crashes anymore. To be honest, the only thing I did not do was the BIOS upgrade because I still don't feel confident enough in myself for this adventure. But it's in the plans!

Once more, I'd like to express my sincere gratitude to the folks that helped me!
 

My Computer

System One

  • OS
    Windows 11 home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom pc
    CPU
    Intel core i5-12400F
    Motherboard
    MSI MAG B760 TOMAHAWK WIFI DDR4-3600
    Memory
    Corsair Vengeance LPX 32GB DDR4 (2x16GB)
    Graphics Card(s)
    ASRock Intel Arc A380 Challenger ITX 6GB
    Monitor(s) Displays
    DELL S2421hs
    Hard Drives
    WESTERN DIGITAL SN850X 1TB SSD
    PSU
    Be quiet pure power 12 M 750watt
    Case
    Be quiet pure BASE 500
    Cooling
    thermalright assassin king 120
    Keyboard
    LOGITECH wireless
    Mouse
    LOGITECH wireless
    Browser
    Chrome, Brave
    Antivirus
    Kaspersky internet suite
    Other Info
    Windows 11 version number: Version 23H2 (OS Build 22631.3447)
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