How can you resize MS Photo


rzn6jw

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Win 11Pro v22H2 build 22621.2428
MS Photo currently (on my PC anyway) any screenshot or picture in the top half of the image with the bottom half blank (see attachment of a screenshot). Previous versions (Win 10, etc) always showed the full picture. I've checked all the settings and can't find any settings related to this issue. Does anybody know what to do? My screen size is 1920x1080.

Thanks.MS Photo example.jpg
 

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    Win 11Pro v22H2 build 22621.2428
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Try resetting or repair in Settings -Apps -Installed Apps -Microsoft Photos - Advanced Options (three dots).

If that fails try uninstalling/reinstalling.
Open Terminal (Admin) copy and paste Get-AppxPackage *photos* | Remove-AppxPackage and press enter. Reboot and reinstall from Microsoft Store.
 

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    Win 11 Pro & 🐥.
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    ASUS VivoBook
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    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
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    ASUSTeK COMPUTER INC. X509DA (FP5)
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    Generic PnP Monitor (1920x1080@60Hz)
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  • Operating System
    Windows 11
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    ACER NITRO
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    AMD Ryzen 7 5800H / 3.2 GHz
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    CZ Scala_CAS (FP6)
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    Realtek Audio. NVIDIA High Definition Audio
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    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
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Didn't work. It's like it screen prints in a '2 display' mode having what's visible on the display and adding an additional blank screen print on the bottom of that and making it one photo. Tried changing the refresh rate from 144Hz to 60Hz but that didn't help. Could this be caused by the nVidia display driver somehow?
 

My Computer

System One

  • OS
    Win 11Pro v22H2 build 22621.2428
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 5950X
    Motherboard
    Gigabyte X570 Aorus Pro WIFI
    Memory
    64G DDR4 3200
    Graphics Card(s)
    ASUS RTX 4070 Super OC
    Sound Card
    Soundblaster
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    3480 x 2160
    PSU
    Corsair 850W
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    GameMax
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    Deepcool LT720
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Hit the three dots and try resize image or Fullscreen

MS photos.png
 

My Computer

System One

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    Windows 11 Pro X64
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    PC/Desktop
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    Dude Build
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    R9 5950X
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    ASUS ROG Strix X570-E Gaming ATX
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    F4-3600C16D-32GTZR
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    Onboard
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    LG 32GK650F-B 32" QHD Gaming Monitor 144Hz VA32AQ
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    2560x1440
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    SAMSUNG 980 Pro 1TB Samsung 990 Pro 2TB SPCC Solid State Disk 1TB Samsung SSD 850 EVO 500GB
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    Logitech Z506 Surround Sound Home Theater Speakers, Corsair Void Elite Wireless HS
MS Photo currently (on my PC anyway) any screenshot or picture in the top half of the image with the bottom half blank (see attachment of a screenshot). Previous versions (Win 10, etc) always showed the full picture. I've checked all the settings and can't find any settings related to this issue. Does anybody know what to do? My screen size is 1920x1080.
The screenshot you posted is 1,920×1,980 with the bottom 1,920x900 blank. The problem is not in MS Photo, it is in whatever you are using to take your screenshots.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
Maybe your desktop is extended into a 2nd screen. Does your NVIDIA card have multiple outputs, but you're only using one monitor?

Check out this tutorial: Identify Displays in Windows 11
Does it think you have one or two displays?
 

My Computer

System One

  • OS
    Windows 7
It seems that whenever I use print screen, or Ansel in a PC game, my display app has been using the image setting in Paint. I just happened to check the image setting for the above image and Paint had it set to 1920x1920. I reset it to 1920x1080 and images now look like they should. I have never messed with the Paint settings before so they must have been set that way when I migrated to Windows 11, since that was when the problems started. Problem solved for me.

Thanks everyone.
 

My Computer

System One

  • OS
    Win 11Pro v22H2 build 22621.2428
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 5950X
    Motherboard
    Gigabyte X570 Aorus Pro WIFI
    Memory
    64G DDR4 3200
    Graphics Card(s)
    ASUS RTX 4070 Super OC
    Sound Card
    Soundblaster
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    3480 x 2160
    PSU
    Corsair 850W
    Case
    GameMax
    Cooling
    Deepcool LT720
    Keyboard
    Corsair
    Mouse
    Razor
    Internet Speed
    Gigabyte
    Browser
    Firefox
    Antivirus
    Norton 360
It seems that whenever I use print screen, or Ansel in a PC game, my display app has been using the image setting in Paint. I just happened to check the image setting for the above image and Paint had it set to 1920x1920. I reset it to 1920x1080 and images now look like they should.....
That's weird, but good that you've fixed it now.

I suspect that whatever got mixed up when you migrated to 11 was a 'one-off' and got reset when you changed Paint's size. You can probably now change the MS Paint canvas size without introducing any such problems. I've tried making mine larger than my desktop and cannot reproduce you issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
When you open a new 'Untitled' instance of Paint, the size will be the last state you left it in.

0003648.png
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
If you click on File/Image Properties in Paint (you don't have to have a picture open or anything), it will display how you'll see the image. I have attached what my original image property looked like that was giving me the blank area at the bottom of all my screen prints. Changing it from 1920x1920 to 1920x1080 did the trick.
 

Attachments

  • Image Properties.jpg
    Image Properties.jpg
    19.5 KB · Views: 1

My Computer

System One

  • OS
    Win 11Pro v22H2 build 22621.2428
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 5950X
    Motherboard
    Gigabyte X570 Aorus Pro WIFI
    Memory
    64G DDR4 3200
    Graphics Card(s)
    ASUS RTX 4070 Super OC
    Sound Card
    Soundblaster
    Monitor(s) Displays
    LG 24"
    Screen Resolution
    3480 x 2160
    PSU
    Corsair 850W
    Case
    GameMax
    Cooling
    Deepcool LT720
    Keyboard
    Corsair
    Mouse
    Razor
    Internet Speed
    Gigabyte
    Browser
    Firefox
    Antivirus
    Norton 360
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