Solved How do you Unlock a remotely locked pc?

How do you unlock the pc that's been locked? I can't reboot to do a system restore at all. Power cycling. F8. Shift l. Shift restart. Nothing works for that. I am the administrator of my pc, I have logged in on my android phone. That's the extent of that I am able to find... other than factory reset as I am told is the only way by the csrs..

And at this point. It says an administrator needs to log in and unlock the device. How do I do this. Chat support is refusing to even address it..

Edited some spelling.. this is frustrating..

You need to ask whoever remotely locked it.


Best of luck,
Denis

From a cold boot, make sure you are holding down the shift key the entire time Windows is booting up. Recovery options should appear immediately following the OEM flash screen.

If you are unable to get into recovery options to do a system restore, you can boot from windows installation media. Choose repair your computer. Then advanced options. Troubleshoot. System restore is one of the offline options as is reset PC option.

If you do not already have installation media, you would have to create a usb install drive with another computer.
If creating from another computer, use the second option-Create Windows 11 Installation Media-here.

To my previous post, let me add, this can not be done remotely. One has to be using the device.

This is the only such mechanism that I'm aware of
Use Find My Device to Remotely Lock your Windows 11 Device - ElevenForumTutorials



Denis

Try3 said:

You need to ask whoever remotely locked it.


Best of luck,
Denis

Click to expand...

I remotely locked it. My account is the administrator of the laptop. Nothing I've done with keyboard seems to have Any effect. It works for putting g in the pin when that's an option. But all the shortcuts don't work. the one big question I've been trying g to get answered is How do I log in as an administrator to unlock it?

Try3 said:

This is the only such mechanism that I'm aware of
Use Find My Device to Remotely Lock your Windows 11 Device - ElevenForumTutorials



Denis

Click to expand...

Ii had actuslly come across that earlier. Already have a reply on the bottom. And I know its.over a year old, but I can try right?

Hello,

Usually, you would just need to sign into any administrator account in person on the laptop when it have been remotely locked using the "Find My Device" feature.

Do you see a sign-in screen?

Brink said:

Hello,

Usually, you would just need to sign into any administrator account in person on the laptop when it have been remotely locked using the "Find My Device" feature.

Do you see a sign-in screen?

Click to expand...

Yes. I have the sign in screen. options for pin and fingerprint that just loop me in a circle.

Is the laptop connected to the Internet on the sign-in screen?

You could also see if you may be able to use option five in the tutorial below to enable the built-in Administrator account at boot, and then sign in to that account.

I am apparently going to have to make a new usb recovery drive. The one I have doesn't seem to do much anymore. I will get that all done and try with the account. Butnhaving a 1.2 Mbps download speed...

I'll update when I'm done...

Katerpie said:

I'll update when I'm done...

Click to expand...

Ok. So... I can't get the dang laptop to even boot from usb.. the bios is aptio setup. it has one option in the boot from list. some. smart boot utility or something. there is no quick boot option. no secure boot. no csm. none of those options even exist. I tried restoring to default. didn't change anything I could see. I removed the security keys? something. it reset the pc with that one. now I'm having trouble just getting back to the bios... it straight boots to windows. power button just puts it in hibernation I'm guessing. HOLDING the power button. the machine resets itself over and over. it doesn't shut down completely. when I let the button go, she screen looks Lmost like am old crt with a nice big magnet behind it. but after a.minute. it boots to windows. pushing and holding all the bios keys hasn't done anything in 5 reboots... esc. F1. F2. F9 and f12. nothing now. I haven't even seen the splash screen in any of these attempts with the hints to do so...

I'm going to keep trying, but I think I'm just going to gsnk the drives at some point soon...

And just to screw with me. The very next attempt I manage.to get a boot selection .. going to go through the setup now..

Fingers crossed.

I'm doing a system restore first. Hoping this works...

and thank you guys for the help so far. And sorry for the ranting. It's been a hell of a week. I have spent days being cucked by ebay chat support. Questions being ignored. Lied to. And then straight from their typing mouths. "I'm not going to do that for you" all I wanted, was a transfer to a higher tech team that may have had better tools to help me..
And then etsy chat support. Not telling me the problem I was having wasnt happening.. so I tried their email support. Who didn't even read the question and gave a solution to something in a.completely unrelated area..

And now this. This laptop has all the information I have in trying to setup a small business with my niece. And the only solution offered after the keyboard shortcuts didn't work. Was a factory reset. The question about logging in as an administrator had been completely ignored by them. The supervisor tells me they can't give me that information. Because 'Unfortunately, we can't give you that information because you set your PC up for your safety and the information required is meant to be for your safety" ive been asking for a process... not credentials....

I'll end this rant. I'm sorry. I havent slept I. Over 40 hours at this point.. I'm tired. And cranky

AND. a system restore has gotten me back in... I think you all for the help. I. Going to check and see if anything was lost. And I'm taking a nap...

I hope it works and you get your laptop working again. I don't know what it is but I hope you don't have to gsnk the drives.

Katerpie said:

AND. a system restore has gotten me back in... I think you all for the help. I. Going to check and see if anything was lost. And I'm taking a nap...

Click to expand...

Great news. Please let us know if you still have your data.

Katerpie said:

AND. a system restore has gotten me back in... I think you all for the help. I. Going to check and see if anything was lost. And I'm taking a nap...

Click to expand...

I'm glad to hear that System Restore worked. Back in the days when I tried using it I would say that for me it worked less than half the time I tried. If you have any external drive you can use I suggest you use a backup program to make backups you can use to restore from.

Brink said:

Great news. Please let us know if you still have your data.

Click to expand...

It looks like I do. Nothing seems to be gone. And the old stuff that had been deleted has returned. And I am Not complaining about that.