I received a brand new laptop from Lenovo one week ago today. Today, I was using the laptop on battery, it got down to about 30% battery, so I plugged in the AC adapter (a USB-C type charger). Instantly the system shutdown and I could not power it back on again. Stone cold dead.
I contacted their support and within 10 minutes they were setting me up for a complete replacement of the system.
I'll admit that I'm disappointed in what happened to the machine, but so far have been impressed with how quickly they are working to resolve the issue.
Just curious about other people: Have you generally had good experiences with Lenovo?
Over the years I think that I have owned at a minimum about 40 or 50 laptops but this is my first experience with Lenovo.
I contacted their support and within 10 minutes they were setting me up for a complete replacement of the system.
I'll admit that I'm disappointed in what happened to the machine, but so far have been impressed with how quickly they are working to resolve the issue.
Just curious about other people: Have you generally had good experiences with Lenovo?
Over the years I think that I have owned at a minimum about 40 or 50 laptops but this is my first experience with Lenovo.
My Computers
-
At a glance
Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics- OS
- Win11 Pro 25H2 (RTM+)
- Computer type
- PC/Desktop
- Manufacturer/Model
- Acemagic
- CPU
- Intel i7-14650HX
- Memory
- 32 GB
- Graphics Card(s)
- No GPU - Built-in Intel Graphics
- Sound Card
- Integrated
- Monitor(s) Displays
- Varies as machine will often be moved to locations with different monitors
- Screen Resolution
- Varies
- Hard Drives
- 1 x 1TB Gen 4 NVMe SSD
- PSU
- 120W Power Brick
- Keyboard
- Corsair K70 Max RGB Magnetic Keyboard
- Mouse
- Logitech MX Master 3
- Internet Speed
- 1Gb Up / 1 Gb Down
- Browser
- Edge
- Antivirus
- Windows Defender
-
At a glance
Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics- Operating System
- Win11 Pro 25H2 (RTM+)
- Computer type
- Laptop
- Manufacturer/Model
- Lenovo ThinkBook 13x Gen 2
- CPU
- Intel i7-1255U
- Memory
- 16 GB
- Graphics card(s)
- Intel Iris Xe Graphics
- Sound Card
- Realtek® ALC3306-CG codec
- Monitor(s) Displays
- 13.3-inch IPS Display
- Screen Resolution
- WQXGA (2560 x 1600)
- Hard Drives
- 2 TB 4 x 4 NVMe SSD
- PSU
- USB-C / Thunderbolt 4 Power / Charging
- Keyboard
- Backlit, spill resistant keyboard
- Mouse
- Buttonless Glass Precision Touchpad
- Internet Speed
- 1Gb Up / 1Gb Down
- Browser
- Edge
- Antivirus
- Windows Defender
- Other Info
- WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
