I received a brand new laptop from Lenovo one week ago today. Today, I was using the laptop on battery, it got down to about 30% battery, so I plugged in the AC adapter (a USB-C type charger). Instantly the system shutdown and I could not power it back on again. Stone cold dead.
I contacted their support and within 10 minutes they were setting me up for a complete replacement of the system.
I'll admit that I'm disappointed in what happened to the machine, but so far have been impressed with how quickly they are working to resolve the issue.
Just curious about other people: Have you generally had good experiences with Lenovo?
Over the years I think that I have owned at a minimum about 40 or 50 laptops but this is my first experience with Lenovo.
I contacted their support and within 10 minutes they were setting me up for a complete replacement of the system.
I'll admit that I'm disappointed in what happened to the machine, but so far have been impressed with how quickly they are working to resolve the issue.
Just curious about other people: Have you generally had good experiences with Lenovo?
Over the years I think that I have owned at a minimum about 40 or 50 laptops but this is my first experience with Lenovo.
My Computers
System One System Two
-
- OS
- Win11 Pro 23H2
- Computer type
- PC/Desktop
- Manufacturer/Model
- Home Built
- CPU
- Intel i7-11700K
- Motherboard
- ASUS Prime Z590-A
- Memory
- 128GB Crucial Ballistix 3200MHz DRAM
- Graphics Card(s)
- No GPU - CPU graphics only (for now)
- Sound Card
- Realtek (on motherboard)
- Monitor(s) Displays
- HP Envy 32
- Screen Resolution
- 2560 x 1440
- Hard Drives
- 1 x 1TB NVMe Gen 4 x 4 SSD
1 x 2TB NVMe Gen 3 x 4 SSD
2 x 512GB 2.5" SSDs
2 x 8TB HD
- PSU
- Corsair HX850i
- Case
- Corsair iCue 5000X RGB
- Cooling
- Noctua NH-D15 chromax.black cooler + 10 case fans
- Keyboard
- CODE backlit mechanical keyboard
- Mouse
- Logitech MX Master 3
- Internet Speed
- 1Gb Up / 1 Gb Down
- Browser
- Edge
- Antivirus
- Windows Defender
- Other Info
- Additional options installed:
WiFi 6E PCIe adapter
ASUS ThunderboltEX 4 PCIe adapter
-
- Operating System
- Win11 Pro 23H2
- Computer type
- Laptop
- Manufacturer/Model
- Lenovo ThinkBook 13x Gen 2
- CPU
- Intel i7-1255U
- Memory
- 16 GB
- Graphics card(s)
- Intel Iris Xe Graphics
- Sound Card
- Realtek® ALC3306-CG codec
- Monitor(s) Displays
- 13.3-inch IPS Display
- Screen Resolution
- WQXGA (2560 x 1600)
- Hard Drives
- 2 TB 4 x 4 NVMe SSD
- PSU
- USB-C / Thunderbolt 4 Power / Charging
- Mouse
- Buttonless Glass Precision Touchpad
- Keyboard
- Backlit, spill resistant keyboard
- Internet Speed
- 1Gb Up / 1Gb Down
- Browser
- Edge
- Antivirus
- Windows Defender
- Other Info
- WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
