How to check logs on why my computer froze and rebooted?


imeem

Well-known member
Member
Local time
3:06 PM
Posts
34
OS
11, (10 as a test secondary)
Built my computer in April 2023 and it was the first time it froze and rebooted on its own today. is there a log or record somewhere i can check to see what caused it?

computer is not overclocked, EXPO and PBO is disabled, my SOC voltage is 1.015.

This is all i see when i go into Reliability Monitor:

1691796788782.png
 
Windows Build/Version
22621.1992

My Computer My Computer

At a glance

11, (10 as a test secondary)AMD Ryzen 9 7950X3DKingston FURY Beast 32 GB (2 x 16 GB) DDR5-56...RTX 5080
OS
11, (10 as a test secondary)
Computer type
PC/Desktop
CPU
AMD Ryzen 9 7950X3D
Motherboard
MSI MPG X670E CARBON WIFI
Memory
Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5600 CL36
Graphics Card(s)
RTX 5080
Hard Drives
C drive: Samsung SSD 870 EVO 4TB (win 11)
C Drive: Hitachi HTS545032B9A300 (win 10)
-WD WD1002FAEX 1tb
-Seagate ST3160812AS 160 gb
PSU
SeaSonic PRIME 1300 Gold 1300 W 80+ Gold
Case
Phanteks Enthoo Pro Tempered Glass ATX Full Tower Case
Cooling
Noctua NH-D15S
In this guide, we will be discussing the reasons for computer randomly restarting and tips for troubleshooting a PC that keeps restarting.

 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

it wasn't a blue screen or black screen, hence why i didn't posti n the BSOD section

In this guide, we will be discussing the reasons for computer randomly restarting and tips for troubleshooting a PC that keeps restarting.


The video is pretty basic troubleshooting, i'm looking for logs.
 

My Computer My Computer

At a glance

11, (10 as a test secondary)AMD Ryzen 9 7950X3DKingston FURY Beast 32 GB (2 x 16 GB) DDR5-56...RTX 5080
OS
11, (10 as a test secondary)
Computer type
PC/Desktop
CPU
AMD Ryzen 9 7950X3D
Motherboard
MSI MPG X670E CARBON WIFI
Memory
Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5600 CL36
Graphics Card(s)
RTX 5080
Hard Drives
C drive: Samsung SSD 870 EVO 4TB (win 11)
C Drive: Hitachi HTS545032B9A300 (win 10)
-WD WD1002FAEX 1tb
-Seagate ST3160812AS 160 gb
PSU
SeaSonic PRIME 1300 Gold 1300 W 80+ Gold
Case
Phanteks Enthoo Pro Tempered Glass ATX Full Tower Case
Cooling
Noctua NH-D15S
The BSOD forum room has instructions for the V2 log collector as it is used in all threads.

The V2 log collector is able to collect logs for troubleshooting when there are no BSOD.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
The BSOD forum room has instructions for the V2 log collector as it is used in all threads.

The V2 log collector is able to collect logs for troubleshooting when there are no BSOD.
see attachment. i also attach screenshots of what i found in Event Log. Found Kernel Power 41

I ran Memory Diagnostic, it passed. computer also passed sfc /verifyonly. If it is hardware, my first suspect is my gpu because before my friend let me use it, we already known it was faulty (my temporary resolution is to underclock and decrease the power limit, to decrease the load on the card)

I tried reading the logs myself from the V2 log collector. Either idk what or where to look, or I couldn't find anything wrong.. live dumps, memory dumps, and mini dumps were not found.
 

Attachments

  • Screenshot 2023-08-12 103734.png
    Screenshot 2023-08-12 103734.png
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  • Screenshot 2023-08-12 103912.png
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  • YOURFACE-(2023-08-12_10-23-34).zip
    YOURFACE-(2023-08-12_10-23-34).zip
    881.6 KB · Views: 3

My Computer My Computer

At a glance

11, (10 as a test secondary)AMD Ryzen 9 7950X3DKingston FURY Beast 32 GB (2 x 16 GB) DDR5-56...RTX 5080
OS
11, (10 as a test secondary)
Computer type
PC/Desktop
CPU
AMD Ryzen 9 7950X3D
Motherboard
MSI MPG X670E CARBON WIFI
Memory
Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5600 CL36
Graphics Card(s)
RTX 5080
Hard Drives
C drive: Samsung SSD 870 EVO 4TB (win 11)
C Drive: Hitachi HTS545032B9A300 (win 10)
-WD WD1002FAEX 1tb
-Seagate ST3160812AS 160 gb
PSU
SeaSonic PRIME 1300 Gold 1300 W 80+ Gold
Case
Phanteks Enthoo Pro Tempered Glass ATX Full Tower Case
Cooling
Noctua NH-D15S

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