HP Omnibook with Snapdragon X Elite (on ARM) - Restarting Randomly

androiddigest · Aug 22, 2024

This is an interesting one for you tech nerds!

I've got an HP Omnibook, with a new Snapdragon X Elite Processor running on arm. I'm trying to determine if the device has faulty hardware, or if we are just struggling along with a lack of proper support for arm.

I was running Vegas Pro 20 (emulated) and it was running great during an entire video edit of 4k footage. When I render the video, it would randomly RESTART the whole computer (no blue screen of death shown, but computer would restart). It would reboot even if the computer wasn't super hot, or if I had a cooling pad underneath, and it was fairly random. But it was rebooting every single time.

Oddly enough, a few weeks later I was able to render a shorter video no problem. And a longer video.

Then I have a program that allows me to look at religious texts and things, it is also emulated, and the whole computer restarted multiple times when using it, on another day it had NO issues. But kept having issues this one day.

Finally yesterday I was on Google Chrome, and the whole computer rebooted again! Hopefully these files help, but I need to know if this is a windows on arm problem, a software issue, or if I have a hardware issue.

I did the SFC scan now at one point, I also went to advanced options and got drivers that were there, but that's all I've done so far.

Google Drive link has V2 Log Collector files: HPOMNIBOOK-(2024-08-22_17-09-11).zip

zbook · Aug 23, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Open administrative command prompt and copy and paste:

powercfg -h off

4) Reboot

5) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

6) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

7) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

8) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

9) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

WDV can run continuously during the testing.

Customized tests will then be posted for the next run of WDV.

For any BSOD post a new V2 share link into the newest post.

androiddigest · Aug 23, 2024

zbook said:
Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Open administrative command prompt and copy and paste:

powercfg -h off

4) Reboot

5) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

6) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

7) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

8) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

9) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

WDV can run continuously during the testing.

Customized tests will then be posted for the next run of WDV.

For any BSOD post a new V2 share link into the newest post.

Do you have any idea based on what I posted? Doing all of these things feels like a lot. I guess I'm just trying to understand what makes you think I need to do these

androiddigest · Aug 23, 2024

zbook said:
Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Open administrative command prompt and copy and paste:

powercfg -h off

4) Reboot

5) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

6) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

7) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

8) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

9) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

WDV can run continuously during the testing.

Customized tests will then be posted for the next run of WDV.

For any BSOD post a new V2 share link into the newest post.

androiddigest · Aug 23, 2024

Here is the dump files. Is there a way to examine these things and tell me more before I go into the "driver verifier" stage of all this testing?

zbook · Aug 23, 2024

Please reboot into safe mode with networking (shift + restart) > run Tuneup plus > post a share link

The script did not find or collect any livekernal dump files.

See if you can find: C:\windows\LiveKernelReports\NetAdapterCx-20240801-1655.dmp

Code:

Creation date and time  Size (MB)          File path
----------------------  ---------    -----------------------------
2024-08-01 4:55:54 PM   4933.53      C:\windows\LiveKernelReports\NetAdapterCx-20240801-1655.dmp

Note: 0 dump file(s) has/have been zipped.

Code:

==================================================================
 
    Started on Fri 08/23/2024 at 13:56:15.68
 
 
==================================================================
 
        [Set AutoReboot = False]
 
==================================================================
 
 
==================================================================
 
 
==================================================================

        [Set DebugInfoType = 7]

==================================================================
 
 
==================================================================

        [WMIC PageFile list]

 
==================================================================
 
 
==================================================================

        [Set AutomaticManagedPagefile = True]

==================================================================
 
 
==================================================================

        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
isolatedcontext         Yes

zbook · Aug 23, 2024

Please compress the dump file before creating a share link.

androiddigest · Aug 23, 2024

zbook said:
Please compress the dump file before creating a share link.

That was a massive file! I found it. Here it is:

NetAdapterCx-20240801-1655.zip

drive.google.com

androiddigest · Aug 23, 2024

zbook said:

Please reboot into safe mode with networking (shift + restart) > run Tuneup plus > post a share link

The script did not find or collect any livekernal dump files.

See if you can find: C:\windows\LiveKernelReports\NetAdapterCx-20240801-1655.dmp

Code:

Creation date and time  Size (MB)          File path
----------------------  ---------    -----------------------------
2024-08-01 4:55:54 PM   4933.53      C:\windows\LiveKernelReports\NetAdapterCx-20240801-1655.dmp

Note: 0 dump file(s) has/have been zipped.

Code:

==================================================================
 
    Started on Fri 08/23/2024 at 13:56:15.68
 
 
==================================================================
 
        [Set AutoReboot = False]
 
==================================================================
 
 
==================================================================
 
 
==================================================================

        [Set DebugInfoType = 7]

==================================================================
 
 
==================================================================

        [WMIC PageFile list]

 
==================================================================
 
 
==================================================================

        [Set AutomaticManagedPagefile = True]

==================================================================
 
 
==================================================================

        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
isolatedcontext         Yes

I just ran the computer into safe mode (after I found and uploaded that massive dump file).
Even with safe mode+networking, there was no wifi option. The bottom task bar would freeze while loading, and then I would have to "end process". Eventually after I ended the process a few times it worked.

So even without wifi on, once the computer was running better I ran the tune up. I have attached the result.

I should add that the computer flies through everything and can do a ton, this snapdragon chip is awesome, so the performance in safe mode was just a little odd. But could be an "arm" software issue too.

zbook · Aug 23, 2024

Please post images of these settings:

a) startup and system recovery system failure

b) virtual memory / page file

Type: win + r keys
Type: Sysdm.cpl
Click the advanced tab
In startup and recovery click settings
Post an image or share link for the startup and recovery window

Click cancel so that the startup and recovery window closes

Under performance click settings
Click the advanced tab
Under virtual memory click change
Post an image or share link for the virtual memory window

The live kernel file was corrupt > plan to test drivers with WDV

androiddigest · Aug 23, 2024

zbook said:
Please post images of these settings:

a) startup and system recovery system failure

b) virtual memory / page file

Type: win + r keys
Type: Sysdm.cpl
Click the advanced tab
In startup and recovery click settings
Post an image or share link for the startup and recovery window

Click cancel so that the startup and recovery window closes

Under performance click settings
Click the advanced tab
Under virtual memory click change
Post an image or share link for the virtual memory window

The live kernel file was corrupt > plan to test drivers with WDV

I attached the virtual memory and startup and recovery pictures.

Assuming this is all you need, outside of the drivers, before I run WDV, can you give me any idea of what you EXPECT might be going on? Any information? Thank you so much

zbook · Aug 23, 2024

For startup and system recovery system failure:

a) uncheck automatically restart

b) change small memory dump to automatic memory dump

c) reboot

WDV is a tool which tests software and hardware drivers.

Drivers that fail create BSOD.

When non-corrupt dump files are available they are debugged to see if a misbehaving driver can be identified.

If there are no misbehaving drivers then hardware will be tested.

androiddigest · Aug 23, 2024

zbook said:
For startup and system recovery system failure:

a) uncheck automatically restart

b) change small memory dump to automatic memory dump

c) reboot

WDV is a tool which tests software and hardware drivers.

Drivers that fail create BSOD.

When non-corrupt dump files are available they are debugged to see if a misbehaving driver can be identified.

If there are no misbehaving drivers then hardware will be tested.

I just did what you suggested for the memory. And changed those settings.

I don't mind running WDV but it sounds like you want it to run for 48 hours. Restarts were very intermittent so it's very likely I won't have any restarts in that 48 hours. I may only have 1 restart per week if that. And it's very random. So it's hard for me to understand how I would test all of these drivers 1 by 1 and narrow it down, which is what it seems like you were telling me to do. Running it and checking something fast is pretty easy to do, doing everything else felt a little complicated for me to be honest.

zbook · Aug 23, 2024

WDV has various customized tests.

If you're able to run it now please comment into the thread.

Create a new restore point (after the setting changes)

androiddigest · Aug 24, 2024

zbook said:
WDV has various customized tests.

If you're able to run it now please comment into the thread.

Create a new restore point (after the setting changes)

I did run driver verifier. I selected every non-windows driver like it said, and restarted. I selected all the qualcomm snapdragon drivers too since they technically weren't microsoft either, so it was like 15 drivers, something like that. And now I'm ready for whatever step.

zbook · Aug 24, 2024

1) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

2) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

WDV can run continuously during the testing.

Customized tests will then be posted for the next run of WDV.

For any BSOD post a new V2 share link into the newest post.

androiddigest · Aug 24, 2024

I should add I'm not seeing any specific tests to run, so that is where I'm lost. It's running. I know I can go to safe mode and run those commands, but that's all. Not sure if there's anything else I need to do, or if you are looking for me to run some other tests for now.

androiddigest · Aug 24, 2024

zbook said:
1) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

2) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

WDV can run continuously during the testing.

Customized tests will then be posted for the next run of WDV.

For any BSOD post a new V2 share link into the newest post.

I ran the command prompt (not in safe mode) and ran verifier /querysettings . Where would the file download to? I'm not seeing a file that I can upload.

androiddigest · Aug 24, 2024

zbook said:
1) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

2) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

WDV can run continuously during the testing.

Customized tests will then be posted for the next run of WDV.

For any BSOD post a new V2 share link into the newest post.

Also, no idea what this means: c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

No idea how to "test all microsoft drivers" or "all non-microsoft drivers". Again I guess I selected all non-microsoft drivers.

Are the "tests" supposed to just be putting it into safe mode and running those commands? Again, a little confused. thanks for your clarifications.

zbook · Aug 24, 2024

c) For the first run of WDV select the 3 customized tests displayed in the TF tutorial

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

HP Omnibook with Snapdragon X Elite (on ARM) - Restarting Randomly

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