Internet connection only in browser


6_6_

Member
Local time
2:40 AM
Posts
30
OS
Windows 11
Our home wi-fi had a problem and a technician came and fixed it. After this, my pc has internet connection (i use ethernet) and i can use the browser normally but only some sites don't load or work for me. And my apps and games don't connect to the internet.
Please help
 
Windows Build/Version
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Ryzen 5 3400g
    Motherboard
    Gigabyte B450M DS3H
    Memory
    16GB 3600mhz
    Graphics Card(s)
    gtx 1060 6gb
    Monitor(s) Displays
    1
    Screen Resolution
    1920x1080
    Hard Drives
    2
    PSU
    500w
    Browser
    Opera GX
    Antivirus
    Windows
wi-fi had a problem and a technician came and fixed it......
my pc has internet connection (i use ethernet) .......some sites don't load or work for me
Can you explain what this technician did. He didn't fix it if you still do not have full internet access..Do you have the same problem on your wifi devices as you do on the PC?

If it's only your PC, here are my suggestions. Try them and report back.

1. Powercycle your router.

2. Run network troubleshooter. Settings>System>troubleshoot>other troubleshooters>Network & Internet>-RUN

3. Reset your network adapters, then restart. Reset Network Adapters in Windows 11 Tutorial


 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
My computer tells me i have internet connection and i can use the browser
i dont know what that technitian did
My whole house can access everything its only the pc
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Ryzen 5 3400g
    Motherboard
    Gigabyte B450M DS3H
    Memory
    16GB 3600mhz
    Graphics Card(s)
    gtx 1060 6gb
    Monitor(s) Displays
    1
    Screen Resolution
    1920x1080
    Hard Drives
    2
    PSU
    500w
    Browser
    Opera GX
    Antivirus
    Windows
its only the pc
Answer me this. Are you a minor? If so ask your parents about their parental controls and any limitations they have put on your user account..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
They haven't put anything on it i know
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Ryzen 5 3400g
    Motherboard
    Gigabyte B450M DS3H
    Memory
    16GB 3600mhz
    Graphics Card(s)
    gtx 1060 6gb
    Monitor(s) Displays
    1
    Screen Resolution
    1920x1080
    Hard Drives
    2
    PSU
    500w
    Browser
    Opera GX
    Antivirus
    Windows
So you ARE a minor. Sorry, young man(lady) See, we have no way of knowing if your parents have set up parental controls, but it certainly sounds to me like they have since all other devices in your home have no problem. If there are parental controls, there's nothing we can advice that would help. What I suggest you do is talk to them.
If they haven't set restrictions it would be up to them to get that repair man back to fix the problem or they would have to troubleshoot the issue themselves using an administrative account that you would not have access to..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
xd
thanks for the help
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Ryzen 5 3400g
    Motherboard
    Gigabyte B450M DS3H
    Memory
    16GB 3600mhz
    Graphics Card(s)
    gtx 1060 6gb
    Monitor(s) Displays
    1
    Screen Resolution
    1920x1080
    Hard Drives
    2
    PSU
    500w
    Browser
    Opera GX
    Antivirus
    Windows
You're more than welcome but I didn't do anything. I'm sure you have good parents who love you so if they have set up parental controls, they're trying to protect you. Always talk to them. They will explain their decisions. Maybe you can work something out so you can play your games some of the time or play other games that are installable without the need of internet..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
bro what are you not understanding when im telling you they didnt
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    Ryzen 5 3400g
    Motherboard
    Gigabyte B450M DS3H
    Memory
    16GB 3600mhz
    Graphics Card(s)
    gtx 1060 6gb
    Monitor(s) Displays
    1
    Screen Resolution
    1920x1080
    Hard Drives
    2
    PSU
    500w
    Browser
    Opera GX
    Antivirus
    Windows
bro what are you not understanding when im telling you they didnt
What I'm gathering is that there was a problem with wifi and your parents had a technician out to fix it. Although things have improved, they're still not up to par. Further, your parents haven't put any restrictions on your access.

In @glasskuter's post #6, she is right . . . it's up to your parents to get the repairman to come back and "finish the job". In other words, it looks like they've paid for a job that wasn't done correctly. And, since we don't know exactly what the problem is/was, or what the technician did, there's not much we can do to help.

For glasskuter and those who may understand more about ethernet and wifi than I do, can you tell us which apps and games don't connect to the Internet? That may be enough to get someone started. Also, ask your parents what the tech did . . . that could help too.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Mouse
    Logitech M705
    Keyboard
    Logitech Wave K350
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
No need to get defensive. I'm not a dude or a bro but an old woman old enough to be your great grandmother.

OK, I get it. You say they put no restrictions on you. That be the case, your user account should be an administrator. Is it? If so, then try the suggestions I gave at the beginning.

IF you're not an administrator there's nothing you can do. This issue can be caused by restrictions at the computer level, restrictions at the router (network)level, or an actual problem with windows which requires an administrator level account to troubleshoot.

If your computer did not have any problems accessing any sites until a technician worked on the network, but started having the problem after he worked on the network, that would be the first direction I would start troubleshooting. After performing suggestions in post #2, it would be a process of elimination to find the root of the problem; such as testing while connected wirelessly instead of wired and connecting another device using ethernet cable to the router to see if that device has the same problem..
But if you're not an administrator, forget it. Ask your parents.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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