Issue with Dual Monitors connected to NVS 300: Display Freezing, Display Delay, and Unresponsiveness?


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Windows 11
Hello Everyone,

I am currently facing an issue with my setup, where I have dual monitors connected to the NVS 300 graphics card. Over the past few days, one of the displays (primary) (Left One) has been experiencing intermittent freezing or unresponsiveness. To resolve this, I have to press CTRL+ALT+DEL, and then the display starts functioning normally. I've noticed that when the computer is powered on, the same monitor initially flickers before the logo appears, displaying two or three colors (Orange, Green, and Blue), and then it starts up normally.

Strangely, despite the freezing, other operations such as right-clicking, clicking on the start menu, and minimizing active windows are functioning in the background but not visually displaying until I use CTRL+ALT+DEL.

Initially, I suspected that the problem was related to my old HDD, so I upgraded to a new SSD and performed a fresh OS installation with up-to-date Windows updates, including the installation of all monitor drivers.

However, the issue persists even after these updates and hardware changes. I am now unsure if this is a hardware problem or a cable issue. I currently have both of my VGA cables connected to the DVI output of the NVS 300.

I would greatly appreciate any insights or suggestions on how to diagnose and resolve this issue effectively.

Thank you for your time and assistance.

Edition Windows 11 Pro
Version 22H2
Installed on ‎22-‎07-‎2023
OS build 22621.2428
Experience Windows Feature Experience Pack 1000.22674.1000.0

Processor Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz 3.10 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

1698498480866.png

1698498495183.png

1698498540089.png
 
Windows Build/Version
22621.2428

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    Memory
    8 GB DDR4
    Graphics Card(s)
    NVIDIA GeForce 1650Ti
    Screen Resolution
    1920*1080
    Hard Drives
    500 GB SSD
    Internet Speed
    50 MBPS
    Browser
    Chrome
  • Operating System
    Microsoft Windows 11 (10.0) Professional 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Intel® Core™ i7-3770S CPU @ 3.10GHz
    Motherboard
    Intel DH77KC
    Memory
    16384 MB || Dual Channel (128 bit) DDR3-SDRAM
    Graphics card(s)
    NVIDIA NVS 300 (512 MB)
    Monitor(s) Displays
    Dell Computer DELL S2240L (DELD053) - 2
    Screen Resolution
    21.7 inches (55.1 cm) / 1920 x 1080 pixels @ 56-76 Hz
    Hard Drives
    Seagate ST2000DM001-1CH164 (FW: CC27)
    1863.0 GiB (~2000 GB)
    Case
    Cooler Master
    Mouse
    Lenovo Wireless Mouse
    Keyboard
    Microsoft Wired Keyboard
    Internet Speed
    40 MBPS
    Browser
    Chrome || Firefox
    Antivirus
    Windows Defender
From your post it appears you've done a lot of research and thought - I can't give you any pronounced answers but have you checked the Windows reliability (monitor) history? I had a problem a few months back with a video program and it pointed me to the potential problem program. Many times it will show the technical details
 

My Computer

System One

  • OS
    Win 11 Pro 23H3 Oct 31 2023
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 45L
    CPU
    12th Gen Intel(R) Core(TM) i9-12900K
    Motherboard
    HP U3E1 8917
    Memory
    32GB
    Graphics Card(s)
    RTX 3060 12GB
    Monitor(s) Displays
    HP V28 4K (3840x2160@60Hz) HP 2511 (1920x1080@60Hz)
    Screen Resolution
    3840x2160 1920x1080
    Hard Drives
    2 SSD
    PSU
    800
    Cooling
    Liquid Cryo Chamber
    Keyboard
    LogiTech
    Mouse
    LogiTech
    Internet Speed
    1GB 45
    Browser
    Firefox
    Antivirus
    Widows Defender
    Other Info
    Malewarebytes
From your post it appears you've done a lot of research and thought - I can't give you any pronounced answers but have you checked the Windows reliability (monitor) history? I had a problem a few months back with a video program and it pointed me to the potential problem program. Many times it will show the technical details
Thank You for the Response :)

Below is the reliability (monitor) history. Could you please check once?

Do we have any scope to get any reports related to monitors? In my case, when my laptop freezes, do we get any footprints in OS?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    Memory
    8 GB DDR4
    Graphics Card(s)
    NVIDIA GeForce 1650Ti
    Screen Resolution
    1920*1080
    Hard Drives
    500 GB SSD
    Internet Speed
    50 MBPS
    Browser
    Chrome
  • Operating System
    Microsoft Windows 11 (10.0) Professional 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Intel® Core™ i7-3770S CPU @ 3.10GHz
    Motherboard
    Intel DH77KC
    Memory
    16384 MB || Dual Channel (128 bit) DDR3-SDRAM
    Graphics card(s)
    NVIDIA NVS 300 (512 MB)
    Monitor(s) Displays
    Dell Computer DELL S2240L (DELD053) - 2
    Screen Resolution
    21.7 inches (55.1 cm) / 1920 x 1080 pixels @ 56-76 Hz
    Hard Drives
    Seagate ST2000DM001-1CH164 (FW: CC27)
    1863.0 GiB (~2000 GB)
    Case
    Cooler Master
    Mouse
    Lenovo Wireless Mouse
    Keyboard
    Microsoft Wired Keyboard
    Internet Speed
    40 MBPS
    Browser
    Chrome || Firefox
    Antivirus
    Windows Defender
Below is the reliability (monitor) history.
I fail to see any reliability history It's not in your system specs - Open the Control Panel Click on Security and Maintenance. Expand Maintenance and click on View reliability history. I'm really not the guy to give you trouble shooting ideas for your problem but I'll wager someone in the forums will. They have always been so helpful for me. My problem I mentioned the report looked like this - Screenshot 2023-10-28 095001.png

One other thing - have you visited the NVIDIA user forums for help ? NVIDIA Official Forums
 

My Computer

System One

  • OS
    Win 11 Pro 23H3 Oct 31 2023
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 45L
    CPU
    12th Gen Intel(R) Core(TM) i9-12900K
    Motherboard
    HP U3E1 8917
    Memory
    32GB
    Graphics Card(s)
    RTX 3060 12GB
    Monitor(s) Displays
    HP V28 4K (3840x2160@60Hz) HP 2511 (1920x1080@60Hz)
    Screen Resolution
    3840x2160 1920x1080
    Hard Drives
    2 SSD
    PSU
    800
    Cooling
    Liquid Cryo Chamber
    Keyboard
    LogiTech
    Mouse
    LogiTech
    Internet Speed
    1GB 45
    Browser
    Firefox
    Antivirus
    Widows Defender
    Other Info
    Malewarebytes
I fail to see any reliability history It's not in your system specs - Open the Control Panel Click on Security and Maintenance. Expand Maintenance and click on View reliability history. I'm really not the guy to give you trouble shooting ideas for your problem but I'll wager someone in the forums will. They have always been so helpful for me. My problem I mentioned the report looked like this - View attachment 75675

One other thing - have you visited the NVIDIA user forums for help ? NVIDIA Official Forums

Sorry attached XML file, but it seems the forum didn't take XML files. Here it is: LINK



1698513388570.png


1698513427645.png
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    Memory
    8 GB DDR4
    Graphics Card(s)
    NVIDIA GeForce 1650Ti
    Screen Resolution
    1920*1080
    Hard Drives
    500 GB SSD
    Internet Speed
    50 MBPS
    Browser
    Chrome
  • Operating System
    Microsoft Windows 11 (10.0) Professional 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Intel® Core™ i7-3770S CPU @ 3.10GHz
    Motherboard
    Intel DH77KC
    Memory
    16384 MB || Dual Channel (128 bit) DDR3-SDRAM
    Graphics card(s)
    NVIDIA NVS 300 (512 MB)
    Monitor(s) Displays
    Dell Computer DELL S2240L (DELD053) - 2
    Screen Resolution
    21.7 inches (55.1 cm) / 1920 x 1080 pixels @ 56-76 Hz
    Hard Drives
    Seagate ST2000DM001-1CH164 (FW: CC27)
    1863.0 GiB (~2000 GB)
    Case
    Cooler Master
    Mouse
    Lenovo Wireless Mouse
    Keyboard
    Microsoft Wired Keyboard
    Internet Speed
    40 MBPS
    Browser
    Chrome || Firefox
    Antivirus
    Windows Defender
Since that card has a single DVI, I assume you're using a DVI to VGA splitter.


So, the issue could be the monitor, one of the VGA cables, the splitter, or the GPU, on the hardware side.

A quick check would be to swap the VGA cables on the splitter (Don't swap them on the monitors). If the same monitor still has issues, it's likely either the monitor or the cable.

If the issue moves to the other monitor, it's possibly the splitter or the GPU itself.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    Arctic Liquid Freezer III 420 RGB + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge , Arc
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
Since that card has a single DVI, I assume you're using a DVI to VGA splitter.


So, the issue could be the monitor, one of the VGA cables, the splitter, or the GPU, on the hardware side.

A quick check would be to swap the VGA cables on the splitter (Don't swap them on the monitors). If the same monitor still has issues, it's likely either the monitor or the cable.

If the issue moves to the other monitor, it's possibly the splitter or the GPU itself.
Great, I have swapped the VGS cable on the splitter, and surprisingly, the freezing issue has not been shown till now for the last hour. However, as I mentioned in my earlier post, the color flickering issue has been transferred to second monitor.

This means there is a problem with the DVI splitter or GPU. Do we have any test processes or any software to check further and get a conclusion about the exact issue?

Thanks for suggesting this method :)
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    Memory
    8 GB DDR4
    Graphics Card(s)
    NVIDIA GeForce 1650Ti
    Screen Resolution
    1920*1080
    Hard Drives
    500 GB SSD
    Internet Speed
    50 MBPS
    Browser
    Chrome
  • Operating System
    Microsoft Windows 11 (10.0) Professional 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Intel® Core™ i7-3770S CPU @ 3.10GHz
    Motherboard
    Intel DH77KC
    Memory
    16384 MB || Dual Channel (128 bit) DDR3-SDRAM
    Graphics card(s)
    NVIDIA NVS 300 (512 MB)
    Monitor(s) Displays
    Dell Computer DELL S2240L (DELD053) - 2
    Screen Resolution
    21.7 inches (55.1 cm) / 1920 x 1080 pixels @ 56-76 Hz
    Hard Drives
    Seagate ST2000DM001-1CH164 (FW: CC27)
    1863.0 GiB (~2000 GB)
    Case
    Cooler Master
    Mouse
    Lenovo Wireless Mouse
    Keyboard
    Microsoft Wired Keyboard
    Internet Speed
    40 MBPS
    Browser
    Chrome || Firefox
    Antivirus
    Windows Defender
Update: It seems I was wrong. The starting flickring issue is shifted to the second monitor, but this freezing issue is again shown on the first monitor now after swapping the VGA cables on Splitter. Earlier, I kept the browser window on the first monitor, so it seems the freezing issue did not show up due to continuous activity. The system has been ideal for some time, and this issue has shown up again now.

Flickering Video : LINK
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    Memory
    8 GB DDR4
    Graphics Card(s)
    NVIDIA GeForce 1650Ti
    Screen Resolution
    1920*1080
    Hard Drives
    500 GB SSD
    Internet Speed
    50 MBPS
    Browser
    Chrome
  • Operating System
    Microsoft Windows 11 (10.0) Professional 64-bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Intel® Core™ i7-3770S CPU @ 3.10GHz
    Motherboard
    Intel DH77KC
    Memory
    16384 MB || Dual Channel (128 bit) DDR3-SDRAM
    Graphics card(s)
    NVIDIA NVS 300 (512 MB)
    Monitor(s) Displays
    Dell Computer DELL S2240L (DELD053) - 2
    Screen Resolution
    21.7 inches (55.1 cm) / 1920 x 1080 pixels @ 56-76 Hz
    Hard Drives
    Seagate ST2000DM001-1CH164 (FW: CC27)
    1863.0 GiB (~2000 GB)
    Case
    Cooler Master
    Mouse
    Lenovo Wireless Mouse
    Keyboard
    Microsoft Wired Keyboard
    Internet Speed
    40 MBPS
    Browser
    Chrome || Firefox
    Antivirus
    Windows Defender
Great, I have swapped the VGS cable on the splitter, and surprisingly, the freezing issue has not been shown till now for the last hour. However, as I mentioned in my earlier post, the color flickering issue has been transferred to second monitor.

OK,. SO this color flickering issue is easily tested by getting a new splitter and replacing the one you have. If it still happens, not the splitter, but those are (usually) much cheaper than a brand new video card. But read the rest of the post first, as that should not be the first thing you try.

but this freezing issue is again shown on the first monitor now after swapping the VGA cables on Splitter.

This, unfortunately, sounds like the monitor is having issues.



All that aside, there is still the possibility that all of this is due to the GPU itself. All of that system is really old, TBH, and electronics are not guaranteed in anyway, as they are overly sensitive to even the simplest of things - like dust.

Have you take compressed air and blown out all of the components (including the monitors, there should be *some* air vents somewhere, to blow air into)? Compressed air is probably going to be even cheaper than a new splitter, though it really does sound like the splitter is wearing down as well.

A new GPU that your system could actually make use of may be hard to get a hold of, as I'd have to do some research on your system (it's been a while since I last looked and I don't remember as easily as I used to) so let me look and see what I can find.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    Arctic Liquid Freezer III 420 RGB + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge , Arc
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth

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