Solved Just had the worst service of my life from Lenovo service provider


hsehestedt

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This is a little bit of a rant. My apologies, but I was so livid that I had to vent somewhere. :-)

Had a laptop die, won't even power on. This happened once when I had possession of the machine for less than a week. It was replaced with a new unit as being DOA.

Now, 2 years later, same thing happened. I have extended premier on-site service so a tech came to repair it today. New motherborad and other parts, still unable to fix. That I have no problem with because he may have simply had a bad part and there is nothing that could be done about that.

Now, I want to show 2 photos. The first is of the underside of the laptop. This just shows how pristine I keep my gear. Note how even the rubber bumpers are barely scuffed. In fact, the tech commented that the machine looked brand new when he first sat down.

Image2.webp

The lid to the machine was every bit as clean (I am crazy about keeping my gear clean), but look at how he left it...

Image1.webp

Bear in mind that every last bit of that is the Tech's doing. I had NOT ONE SCRATCH or nick anywhere on this machine. The ever so slight scuffs on the rubbers are literally the only way to tell that this is not brand new. Even the keyboard and screen are pristine. It's a good thing I only saw that after he left because I might have said things I would later regret otherwise.

Just to be fair: This was not Lenovo themselves. They contract with companies to do the actual service work. In fact, Lenovo was very understanding when I talked to them and sent photos.

END RANT

Thanks for putting up this!
 

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    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
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    Intel i7-1255U
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Not a professional service tech at all to allow it to get scratched up like that. I'd be demanding a new or like new refurbished model due to the damage the tech did. :ffs:
 

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Not to dis anyone's personal preference but I've stressed the shortcomings of Lenovo more than once on this forum. I realize you are not attacking Lenovo but nonetheless Lenovo contracts companies like this because that is what they are about. The company has all the ethics of a con artist. They'll make you'll feel good about your relationship with their company if you let them while all the while they're fleecing you. They've been brought to justice for their antics more than once and have lost several times in court for their unethical practices. I don't own a single Lenovo product anymore. Here is just one example of what they are capable of stooping to:


To wit, after being caught and penalized they paid the fine and did it again and had to pay additional fines. Just another example of the "too big to fail" mentality.
 

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Not a professional service tech at all to allow it to get scratched up like that. I'd be demanding a new or like new refurbished model due to the damage the tech did. :ffs:
Agreed. It gets even better. He was not able to get it to boot beyond the Lenovo boot menu. I just wanted to put the laptop away into its carrying case now and it was warm. Odd, should not be warm after that long. It was still sitting at the boot menu. I selected the option to boot normally and it booted just fine! Yes, I had to provide my BitLocker key and log on with password since Windows Hello was not working, but this is expected after a MB replacement. Caps lock key no longer lights and only one of the Thunderbolt ports works but I got further than he did
:-)

Lenovo is already on the case. Normally they don't deal with cosmetic damage, but they are very well aware that this is not a user induced issue.

Two more photos just to show how crazy clean I keep my gear. This is the two most used areas on a laptop prone to showing wear the earliest - KB and touchpad...

Image3.webp

Image4.webp
 

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Makes you wonder what else the tech was careless about.
 

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Not to dis anyone's personal preference but I've stressed the shortcomings of Lenovo more than once on this forum.
I hear you, and I am NOT being dismissive in the least about your comments, but I have to wonder if most companies are any better.

I had a dell XPS system (years ago!) along with a Thunderbolt dock. The Thunderbolt dock had a known hardware bug, actually documented by them (!) noting that the only resolution was to replace it outright with a unit having a newer version of one of the chips inside the unit. This thing was brand new and in warranty yet it took MONTHS to get them to cough up a replacement. After that, and an additional problem with the main XPS laptop, I vowed never to own a Dell again. Yet, I know that there are people here who absolutely swear by Dell (I'm thinking of you @TraderGary ).

Thinking of a more positive experience, I had posted a note on the HP forum once regarding a battery in a laptop that had swollen. It was putting pressure on the touchpad to the point where I could hardy press the buttons and the back cover was bulging. A manager saw my post and asked if I was comfortable replacing the battery myself and sent me a new battery free of charge even though the unit was well out of warranty. I have purchased 3 more HPs laptops since then. I strayed to Lenovo (this was my first Lenovo) because the specs were amazing and it was on model clearance. It was roughly a $2,500 laptop discounted to about $700. And it turned out to be my favorite laptop ever, and I have owned MANY laptops!.

Maybe I'll go back to HP again depending upon how Lenovo handles this.

I will say this: When I call Lenovo Premiere Support I get a real human within 60 seconds and the person I get is located in NC, not half-way around the world. I'm not disparaging people from elsewhere, just often way easier for me to understand someone from NC is all :-)
 

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    Intel i7-14650HX
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    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
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    13.3-inch IPS Display
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    WQXGA (2560 x 1600)
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    2 TB 4 x 4 NVMe SSD
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    USB-C / Thunderbolt 4 Power / Charging
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Lenovo contracts companies like this because that is what they are about

Never had a problem with Lenovo.

Anyone can apply to be a contractor for a laptop company.
Looking at that lid, it’s obvious that something was on the surface that they were working on for that to have happened. Or if they were doing their job properly and had an anti static matt, then the matt had something on it. Either way, I’d be blasting Lenovo because they approved this technician.

I’d be peeved of also, in fact I would be ropeable.
 

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    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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    I’m on a horse.
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    Computer type
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    LENOVO Yoga 7 14IRL8 - Type 82YL
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    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
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  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

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    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
I hear you, and I am NOT being dismissive in the least about your comments, but I have to wonder if most companies are any better.

I had a dell XPS system (years ago!) along with a Thunderbolt dock. The Thunderbolt dock had a known hardware bug, actually documented by them (!) noting that the only resolution was to replace it outright with a unit having a newer version of one of the chips inside the unit. This thing was brand new and in warranty yet it took MONTHS to get them to cough up a replacement. After that, and an additional problem with the main XPS laptop, I vowed never to own a Dell again. Yet, I know that there are people here who absolutely swear by Dell (I'm thinking of you @TraderGary ).

Thinking of a more positive experience, I had posted a note on the HP forum once regarding a battery in a laptop that had swollen. It was putting pressure on the touchpad to the point where I could hardy press the buttons and the back cover was bulging. A manager saw my post and asked if I was comfortable replacing the battery myself and sent me a new battery free of charge even though the unit was well out of warranty. I have purchased 3 more HPs laptops since then. I strayed to Lenovo (this was my first Lenovo) because the specs were amazing and it was on model clearance. It was roughly a $2,500 laptop discounted to about $700. And it turned out to be my favorite laptop ever, and I have owned MANY laptops!.

Maybe I'll go back to HP again depending upon how Lenovo handles this.

I will say this: When I call Lenovo Premiere Support I get a real human within 60 seconds and the person I get is located in NC, not half-way around the world. I'm not disparaging people from elsewhere, just often way easier for me to understand someone from NC is all :-)
I completely empathize with your predicament. To be perfectly honest I've had nothing but top notch support from DELL. Admittedly, it's been some time since I purchased a dell desktop but about four years ago I had a problem with my laptop (which is now my daughter's) which failed to charge correctly after a BIOS upgrade. They replaced the unit within 10 days. I build my own desk tops now so I can't say how support works in that department. Still, to Dell's credit I'm still running two Studio XPS desktop units, a 9000 and a 9001 mostly for entertainment purposes. These PCs are running strong and stable but they're old school Bloomfield platforms. Yes! I can actually access a genuine BIOS on them.

It really is tough to find a reliable company these days, it seems. I used to be a big fan of ASUS but not so much anymore. IMO (since you mention Thunderbolt) ASUS really blew it when they made it mandatory to run Thunderbolt in the PCIe_X16 #2 slot. Any seasoned PC builder knows this slot is typically inaccessible to those who use a GFX card of any respectable caliber on the system board. A riser cable would only further complicate the installation and it looks like crap. ASUS just seems to get perpetually sloppier every year. It would seem that these companies have taken to following Steve Job's policy of dictating to the user what the user needs instead of considering the needs of the user. I really hope your laptop is dealt with in a fair and forthright manner but I wouldn't hold my breath.
 

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WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, ...Intel i7 6900K and i9-7960X / AMD 3800X (8 core)128 GB CORSAIR DOMINATOR PLATINUM (B DIE)NVIDIA 1070 and RTX 3070
OS
WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
Computer type
PC/Desktop
Manufacturer/Model
DIY, ASUS, and DELL
CPU
Intel i7 6900K and i9-7960X / AMD 3800X (8 core)
Motherboard
ASUS X99E-WS USB 3.1 and ASUS X299 SAGE
Memory
128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
Graphics Card(s)
NVIDIA 1070 and RTX 3070
Sound Card
Crystal Sound (onboard)
Monitor(s) Displays
single Samsung 30" 4K and 8" aux monitor
Screen Resolution
4K and something equally attrocious. I'll be working on this.
Hard Drives
A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

Ports X, Y, and Z are reserved for USB access and removable drives.

Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

RAID arrays included:

LSI RAID 10 (WD Velociraptors) 1115.72 GB
LSI RAID 10 (WD SSDS) 463.80 GB

INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
INTEL RAID 1 SEAGATE HYBRID 931.51 GB
PSU
SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
Case
ThermalTake Level 10 GT (among others)
Cooling
Noctua is my favorite and I use it in my main. I also own various other coolers.
Keyboard
all kinds.
Mouse
all kinds
Internet Speed
360 mbps - 1 gbps (depending)
Browser
FIREFOX
Antivirus
KASPERSKY (no apologies)
Other Info
Gave Dell touch screen with Windows 11 to daughter and got me an OTVOC. Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
Looking at that lid, it’s obvious that something was on the surface that they were working on for that to have happened.
There was NOTHING on the surface. In fact, brand new folding table never used before. I took a pic of exactly how I set up the tech. Note that pic was taken AFTER he left just so I could show how I set it up, didn't think I would need a photo beforehand. I had laptop on a stand (I'm so picky I hate even having laptop on a table for fear that it picks up small dust or debris), USB-A and USB-C cables, an EcoFlow as a clean power source, a USB-A to USB-C adapter (laptop has only USB-C ports) and a bootable thumb drive able to reinstall Windows unattended with all drivers pre-loaded. I think I forgot to put the thumb drive on the table for this pic. Also, a page with WiFi guest access details and the BitLocker recovery key. Note the SPOTLESS table.

Image5.webp
 

My Computers My Computers

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Possibly the Tech left a tool under the laptop. I’d be seriously peeved off. Especially if I seen it before the Tech left.
But he probably let someone know where he was going… so no hole dug on the property for him.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.
  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
I thought I spotted some dust on the table, but it was on my monitor. :mad:
 

My Computer My Computer

At a glance

Windows 11 Pro 25H212th Gen Core i7-1260P64 GB Micron PC4-25600Intel Iris Xe Graphics
OS
Windows 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
Intel NUC12WSHi7
CPU
12th Gen Core i7-1260P
Motherboard
NUC12WSBi7
Memory
64 GB Micron PC4-25600
Graphics Card(s)
Intel Iris Xe Graphics
Sound Card
on-board Realtek HD Audio
Monitor(s) Displays
Dell U3219Q
Screen Resolution
3840 x 2160
Hard Drives
Samsung SSD 990 PRO 1TB
Crucial MX500 2 TB
Keyboard
CODE 104-Key mechanical with Cherry MX Clears
Antivirus
Microsoft Defender
I thought I spotted some dust on the table, but it was on my monitor. :mad:
ROFL. I appreciate the humor. I needed that really badly. Thank you, Sir!
 

My Computers My Computers

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
When I worked on laptops, I placed a soft cloth on my bench.
 

My Computer My Computer

At a glance

Windows 10
OS
Windows 10
It's hard to feel sorry for a guy who can actually afford a CleanRoom.
 

My Computer My Computer

At a glance

WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, ...Intel i7 6900K and i9-7960X / AMD 3800X (8 core)128 GB CORSAIR DOMINATOR PLATINUM (B DIE)NVIDIA 1070 and RTX 3070
OS
WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
Computer type
PC/Desktop
Manufacturer/Model
DIY, ASUS, and DELL
CPU
Intel i7 6900K and i9-7960X / AMD 3800X (8 core)
Motherboard
ASUS X99E-WS USB 3.1 and ASUS X299 SAGE
Memory
128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
Graphics Card(s)
NVIDIA 1070 and RTX 3070
Sound Card
Crystal Sound (onboard)
Monitor(s) Displays
single Samsung 30" 4K and 8" aux monitor
Screen Resolution
4K and something equally attrocious. I'll be working on this.
Hard Drives
A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

Ports X, Y, and Z are reserved for USB access and removable drives.

Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

RAID arrays included:

LSI RAID 10 (WD Velociraptors) 1115.72 GB
LSI RAID 10 (WD SSDS) 463.80 GB

INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
INTEL RAID 1 SEAGATE HYBRID 931.51 GB
PSU
SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
Case
ThermalTake Level 10 GT (among others)
Cooling
Noctua is my favorite and I use it in my main. I also own various other coolers.
Keyboard
all kinds.
Mouse
all kinds
Internet Speed
360 mbps - 1 gbps (depending)
Browser
FIREFOX
Antivirus
KASPERSKY (no apologies)
Other Info
Gave Dell touch screen with Windows 11 to daughter and got me an OTVOC. Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
Looks like the tech was unusually talented. Not in a good way.

Wasn't able to get it running with a new motherboard? Jeepers. Seems like at that point, they'd give you a complete replacement laptop. (Probably a refurb.)
 

My Computers My Computers

  • At a glance

    Windows 11 26200.8728Amd Threadripper 7970X128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)Gigabyte RTX 4090 OC
    OS
    Windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D Rev. 1.0
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Innocn 32" OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry KC 500 MX LP (mechanical)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/250 Mbps (down/up)
    Other Info
    xFinity gateway
  • At a glance

    windows 11 26200.8728Intel I9-13900K64GB G.Skill DDR5-6000Gigabyte RTX 3090 ti
    Operating System
    windows 11 26200.8728
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Philips 27E1N8900 27" OLED
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
Two years ago I bought a ThinkPad and I removed a lot of Lenovo's bloatware using Revo. Then a few months ago, I noticed the bloatware came back (their "Command Center" or whatever they called it that does their proprietary updates through Lenovo) and silently reinstalled itself again. What?? 😮 😲

I mean, I expected that from Microsoft with their crappy, outdated 'driver updates' but I didn't expect it from Lenovo. Needless to say I wound up donating it to a school (after owning it for two years) and went back to buying Dell.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 build: (26200.7623)32GB
    OS
    Windows 11 Pro 25H2 build: (26200.7623)
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    32GB
  • At a glance

    Microsoft 25H2 ProIntel Core Ultra 764GBIntel Integrated Graphics
    Operating System
    Microsoft 25H2 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Pro 14 - PC14250
    CPU
    Intel Core Ultra 7
    Memory
    64GB
    Graphics card(s)
    Intel Integrated Graphics
    Hard Drives
    Micron 1TB SSD
Here in Greece, I was once working as RMA Technician for a computer store. My job was to collect the faulty equipment from our customers and arrange their repair or replacement under Warranty. Lenovo has a very bad reputation regarding support and we had to file an official report to our Consumers Protection Institute to force Lenovo confirm the product was under Warranty and repair it or replace it free of charge. Unacceptable. So I avoid buying anything Lenovo. On the other hand, Dell and HP have very good support and I would recommend them to others. The only thing I don't like in Dell is that you cannot use a third-party charger. Only genuine Dell chargers charge the battery, third-party ones only power the laptop without charging the battery. Sony was good as well, but since many years ago they don't have official Sony service for laptops here in Greece, we have to send them abroad. This is not convenient, so I also avoid recommending a Sony laptop.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
I mean, I expected that from Microsoft with their crappy, outdated 'driver updates' but I didn't expect it from Lenovo.
That’s why I never buy Chinese-made laptops.

I would advise against purchasing Fujitsu laptops as well as they are now owned majority-wise by a Chinese company.

My pick will be HP. They have a factory here in Japan and all HP laptops sold in Japan are made at this factory. The ‘Made In Tokyo’ sticker is proudly displayed on the top left of the monitor.

1758625331030.webp
 
Last edited:

My Computer My Computer

At a glance

Win 7,8.1,10,11, Mint, Kde Plasma, DebianIntel(R) Core(TM) i7-6500U CPU @ 2.50GHz16 GBIntel(R) HD Graphics 520/Nvidia GeForce 930M
OS
Win 7,8.1,10,11, Mint, Kde Plasma, Debian
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
Memory
16 GB
Graphics Card(s)
Intel(R) HD Graphics 520/Nvidia GeForce 930M
Sound Card
Intel(R) Display Audio/RealtekAudio
Monitor(s) Displays
Generic Pnp Monitor
Screen Resolution
1366 X 768
Hard Drives
ST2000LM024-1EJ164
Keyboard
Eng (US)
Mouse
Sanwa Supply
Browser
Firefox
Antivirus
Avast One
Other Info
Too many laptops with different system specifications.
I haven't checked prices recently, but Asus and Acer once were the cheapest laptops, so you could afford a little faster specs with the same money you would buy a more well-known brand. Of course when you needed support you were in trouble, but that was a risk I would take to save some cash. Large computer stores like Plaisio and Multirama would buy Chinese bare laptops (without CPU, RAM and disk, I don't know the appropriate term) by Clevo and then compose their own models (such as Turbo-X for Plaisio) with various choices of CPU, RAM and disk. You could even choose the components and pay the sum. They still have some of their "own brands" for the cheapest choices, but they also sell OEM models.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8655)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8655)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
This is not convenient, so I also avoid recommending a Sony laptop.
Sony doesn’t make laptops anymore. The Vaio brand was sold.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H212th Gen Core i7-1260P64 GB Micron PC4-25600Intel Iris Xe Graphics
OS
Windows 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
Intel NUC12WSHi7
CPU
12th Gen Core i7-1260P
Motherboard
NUC12WSBi7
Memory
64 GB Micron PC4-25600
Graphics Card(s)
Intel Iris Xe Graphics
Sound Card
on-board Realtek HD Audio
Monitor(s) Displays
Dell U3219Q
Screen Resolution
3840 x 2160
Hard Drives
Samsung SSD 990 PRO 1TB
Crucial MX500 2 TB
Keyboard
CODE 104-Key mechanical with Cherry MX Clears
Antivirus
Microsoft Defender
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