Keyboard not working after StartMenu->shutdown


Korenwolf

Korenwolf

Member
Local time
5:03 AM
Posts
2
OS
Windows 11
I recently installed Windows 11 (fresh install) on my HP 640 Pro G1 laptop. Everything works fine except when I shutdown en boot up again, my Notebook keyboard doesn't work. After a Restart it works again.

IF I shutdown by a selfcreated shutdown-shortcut on my desktop (%systemroot%\system32\shutdown.exe /s /t 0) there is nog problem in that regard. Only when i shutdown thru the Windows StartMenu the problem occurs.

Anyone had this problem ever?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 640 Pro G1
    CPU
    AMD Ryzen 7 PRO 5850U
    Motherboard
    8895, HP
    Memory
    8,00 GB
    Graphics Card(s)
    AMD Radeon(TM) Graphics (512 MB)
    Sound Card
    AMD High Definition Audio Device, Realtek High Definition
    Monitor(s) Displays
    EliteDisplay E232
    Screen Resolution
    1920 x 1080
Welcome to the forum. I would troubleshoot it this way, testing after each step.

Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type dism /online /cleanup-image /restorehealth
When complete restart. Then open command prompt as admin again and run sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair

If it still happens, I would suggest creating a new LOCAL account to test with. Restart and log in to the new account. If the issue does not happen using the new account, it is not a windows issue but some corruption in your user account.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Please check if FastStartup is enabled in Windows. Disable it and check if your issue is resolved.

The easiest way is to check the registry key: Bilgisayar\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power

if HiberbootEnabled dword value is 1, then fast Startup is enabled. Make it 0 and then test.

Ekran görüntüsü 2025-08-01 162710.webp

You must restart your notebook for the change to take effect.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-4790
    Motherboard
    Asus H97 Pro Gamer with add-on TPM1.2 module
    Memory
    Teams DDR3-1600 4x4 GB
    Graphics Card(s)
    MSI Nvidia GeForce GTX 1050Ti
    Sound Card
    Realtek ALC1150
    Monitor(s) Displays
    Dell P2425D
    Screen Resolution
    2560 by 1440 pixels
    Hard Drives
    Corsair NVMe M.2 Core XT 1000 GB (Windows 11 v.25H2); Samsung SATA Evo 870 500 GB (Windows 11 v.25H2);
    PSU
    Corsair HX850
    Case
    Gigabyte Solo 210
    Cooling
    Zalman CNPS7X Tower
    Keyboard
    Microsoft AIO Wireless (includes touchpad)
    Mouse
    HP S1000 Plus Wireless
    Internet Speed
    500 Mb fiber optic
    Browser
    Chrome; MS Edge
    Antivirus
    Windows Defender
  • Operating System
    MacOS 12 Monterey
    Computer type
    Laptop
    Manufacturer/Model
    Apple Macbook Air
    CPU
    Intel Core i5
    Memory
    8 GB
    Graphics card(s)
    Intel integrated
    Screen Resolution
    1440 by 900 pixels
    Hard Drives
    128 GB
    Keyboard
    Built-in
    Mouse
    Microsoft Wireless
    Internet Speed
    802.11 ac
    Browser
    Chrome; Safari
    Antivirus
    N/A
suatcini54 said:
Please check if FastStartup is enabled in Windows. Disable it and check if your issue is resolved.

The easiest way is to check the registry key: Bilgisayar\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power

if HiberbootEnabled dword value is 1, then fast Startup is enabled. Make it 0 and then test.

View attachment 141068

You must restart your notebook for the change to take effect.
Click to expand...

Thx a lot suatcini54, this did the trick!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 640 Pro G1
    CPU
    AMD Ryzen 7 PRO 5850U
    Motherboard
    8895, HP
    Memory
    8,00 GB
    Graphics Card(s)
    AMD Radeon(TM) Graphics (512 MB)
    Sound Card
    AMD High Definition Audio Device, Realtek High Definition
    Monitor(s) Displays
    EliteDisplay E232
    Screen Resolution
    1920 x 1080
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