Keyboard stops functioning and resolves with reboot


Casey

New member
Local time
1:30 PM
Posts
2
OS
Windows 11
Since upgrading from Windows 10 to 11 (now on v. 21H2) I've experienced my keyboard periodically stops working and I can't resolve it other than by rebooting.
This is an HP USB Premium Keyboard, there are no HP drivers available for it.
I've tried switching USB ports and plugging in a different USB keyboard. Neither of these things help. I.e. once it fails, no keyboards will work (except the on-screen one).
There is no indication of an issue in the device manager while the keyboard isn't working.
Some days this won't happen at all and some days it will happen multiple times.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
    Motherboard
    MSI
    Memory
    64GB
    Keyboard
    HP USB Premium Keyboard
    Mouse
    Logitech Pebble M350
    Internet Speed
    Gig
Others will have more information but I'd start by checking Power Options, assure the USB ports aren't being turned off.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Others will have more information but I'd start by checking Power Options, assure the USB ports aren't being turned off.
Thank you, I've changed the USB selective suspend setting from enabled to disabled, will see if that makes a difference.

2022-02-23_105452_twGUMro.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
    Motherboard
    MSI
    Memory
    64GB
    Keyboard
    HP USB Premium Keyboard
    Mouse
    Logitech Pebble M350
    Internet Speed
    Gig
Thank you, I've changed the USB selective suspend setting from enabled to disabled, will see if that makes a difference.

2022-02-23_105452_twGUMro.png
That's what I was going to suggest.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Beta
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s upload/ ~700Mb/s download
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
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