Laptop randomly crashes when on Sleep

pote2639 · Nov 25, 2023

Hello,

For some reason when I went away and come back I noticed that my Laptop is somehow rebooted itself as every apps closed when I came back checking out the laptop, turns out when I check Event Viewer the computer BSODed and here is the dump file.

Here is the Dump file, I really appreciated it anyone can help me troubleshooting with the Dump file :)

OneDrive

1drv.ms

zbook · Nov 25, 2023

Whenever possible we would like to improve the website.

How come the posting instructions were not seen or followed?

What modifications if any would be useful?

ubuysa · Nov 25, 2023

Hello and welcome to the forum!

It would help if you followed the BSOD Posting Instructions so that we get all the necessary troubleshooting data in one go.

The dump you posted is corrupted sadly, one common cause of that is either bad RAM or a bad system drive. In addition, the bugcheck was DRIVER_OVERRAN_STACK_BUFFER and that's also indicative of a potential RAM problem.

Once you've uploaded the requested zip file please download Memtest86 (free) and use that to test your RAM. Raun this free version twice so that you do a total of 8 iterations of the 13 different tests.

pote2639 · Nov 25, 2023

ubuysa said:
Hello and welcome to the forum!

It would help if you followed the BSOD Posting Instructions so that we get all the necessary troubleshooting data in one go.

The dump you posted is corrupted sadly, one common cause of that is either bad RAM or a bad system drive. In addition, the bugcheck was DRIVER_OVERRAN_STACK_BUFFER and that's also indicative of a potential RAM problem.

Once you've uploaded the requested zip file please download Memtest86 (free) and use that to test your RAM. Raun this free version twice so that you do a total of 8 iterations of the 13 different tests.

My Apologies, here it is

OneDrive

1drv.ms

for the memtest I'll test it soon and will get back to you :)

pote2639 · Nov 25, 2023

Also I’ve tested my memory with memtest86 and no errors at all with 4 full tests

zbook · Nov 26, 2023

For all steps / test results make sure that images or share links are posted into the newest using one drive, drop box, or google drive.

OneDrive > opened to >

Microsoft OneDrive

onedrive.live.com

This item might not exist.........

Please comment on post #2.

ubuysa · Nov 26, 2023

Wherever you upload it please make it public so that we don't need to login to download it.

pote2639 · Nov 26, 2023

Sorry, here it is. I cannot edit the last message anymore for some reason

Microsoft OneDrive

1drv.ms

ubuysa · Nov 26, 2023

There is no minidump for some reason...

Code:

Event[9567]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2023-11-25T12:22:09.1070000Z
  Event ID: 1005
  Task: N/A
  Level: Error 
  Opcode: Info  

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Pote-Laptop
  Description: 
Unable to produce a minidump file from the full dump file.

Can you please upload the file C:\Windows\Memory.dmp, that's the full kernel dump.

zbook · Nov 26, 2023

How come the the computer is using volume activation?

pote2639 · Nov 27, 2023

ubuysa said:
There is no minidump for some reason...

Code:

Event[9567] Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2023-11-25T12:22:09.1070000Z Event ID: 1005 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Pote-Laptop Description: Unable to produce a minidump file from the full dump file.

Can you please upload the file C:\Windows\Memory.dmp, that's the full kernel dump.

Actually the one I uploaded in the OP is the full dump.. so it seems the dump is all corrupted but so far I haven't encounter any BSOD for the past 2 days yet.