Laptop stats on loading screen and cannot be forced shutdown

Help! My laptop was in the middle of an upgrade and I forgot and turned it off. I went to use it, got login screen but afterwards a black screen with cursor. I forced shutdown, and turned it back on to go re install windows, now I’m stuck on the blue 4 squares loading screen and I can’t even force shut down. How do I fix it? I don’t know my build number sorry!

I finally got it to shut down, and I’m on log in screen where do I find reinstall windows? Bc it brings me to black screen with cursor.

shipitinstyle said:

where do I find reinstall windows

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I'm assuming you mean where is system reset. IF your recovery partition is viable your should be able to get into advanced startup (ie recovery) by shutting down computer. Hold down shift key (& keep it held during boot) turn computer back on until the recovery screen appears.
Option 1 here Reset Windows 11 PC Tutorial
If you are unable to get into recovery using that method you can also get into recovery using installation media.


Since we have no way of knowing what update was applying, what stage the update was in, and what condition it left you in,
there's no way of knowing if recovery can get you back in working order until you try it. If it doesn't you will have no alternative but to clean install.
Clean Install Windows 11 Tutorial

Let me add that if you are using windows 11 Home & you signed in with a MS account, your drive was protected with Bitlocker device encryption by default. You will have to have your bitlocker recovery key to get into recovery options. It's in your MS account. Finding your BitLocker recovery key in Windows - Microsoft Support

Have you tried leaving it on that black screen to see if it will finish the update?

Don't get mad or nervous!
Keep cool and save all your personal files.
You can remove all updates with a pending status.
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