Logitech G Hub update doesn't work


B

BrianInEngland

Well-known member
Power User
VIP
Local time
4:02 PM
Posts
2,449
OS
Windows 11 Pro 24H2 (RP channel)
Latest version of Logitech G Hub software won't install on my system, neither updating the current version nor by removing and then re-installing. It appears to start the install but then nothing, CPU usage is zero for the process, the G Hub icon appears but it won't launch.

Normally after an update I get the What's New splash screen and everything is fine, but no luck this time.
I'm using a G903 mouse and the Powerplay charger. My keyboard is Asus

Another PC here has the same mouse/pad but a Logitech keyboard as well - this updated correctly.
Dynamic lighting support has been added (can see it on the other PC), but it just won't install on this one.
Restored my MR backup which has the previous version of G Hub, it's working fine.
I've had to disable automatic updates for it.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Ive been trying to fix this for the last 30 minutes I am not smart plz help if you figure it out, I tried to re install and all that stuff and now my mouse is back to default settings and at 800 dpi lowest 1600 middle and lightspeed highest
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
If it turns out to be wide spread, it won’t be a problem for long.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Yes I've now seen several reports on r/LogitechG, I'm sure the fix will not be too far away
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
NEW Version 2024.2.534136 released.
Hopefully this update solves the problems you're having @BrianInEngland.
 

My Computer

System One

  • OS
    Windows 11 24H2 Pro (RP Build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
Yes it appears to be ok now, but it wouldn't upgrade through the app. I had to close G Hub and run the installer.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
BrianInEngland said:
Yes it appears to be ok now, but it wouldn't upgrade through the app. I had to close G Hub and run the installer.
Click to expand...

Previous version 2024.1.515200 was giving various users different problems. Mine updated fine, but many have to do a clean uninstall and do a fresh install of the latest version. In fact, I would recommend everyone do this, and I will as well (even though I had updated).
 

My Computer

System One

  • OS
    Windows 11 24H2 Pro (RP Build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
asturias7 said:
Previous version 2024.1.515200 was giving various users different problems. Mine updated fine, but many have to do a clean uninstall and do a fresh install of the latest version. In fact, I would recommend everyone do this, and I will as well (even though I had updated).
Click to expand...
I'm having issues with installing G Hub in general. Every time I run the installer it just gives me a failed to install message. Everything Logitech is already uninstalled before trying to reinstall. Been kinda frustrating.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator Helios 300
jhug87 said:
I'm having issues with installing G Hub in general. Every time I run the installer it just gives me a failed to install message. Everything Logitech is already uninstalled before trying to reinstall. Been kinda frustrating.
Click to expand...

Hit Try Again and let it run, it will eventually install. Many others have the same problem, but I have no idea why this occurs. I had the same problem with the previous version and just let it do its thing (you will see a countdown, even some phrases appear), and it will install (usually takes anywhere between 3 to 5 min).
 

My Computer

System One

  • OS
    Windows 11 24H2 Pro (RP Build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware
asturias7 said:
Hit Try Again and let it run, it will eventually install. Many others have the same problem, but I have no idea why this occurs. I had the same problem with the previous version and just let it do its thing (you will see a countdown, even some phrases appear), and it will install (usually takes anywhere between 3 to 5 min).
Click to expand...
So it actually did install this way one time, but my Pro X2 headset wasn't showing in the program so I tried reinstalling and couldn't get it back.

Say I do get it reinstalled, how can I get it to recognize my Pro x2? I've tried uninstalling all drivers and hard resetting the headset with the pinhole reset button with no luck
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator Helios 300
jhug87 said:
So it actually did install this way one time, but my Pro X2 headset wasn't showing in the program so I tried reinstalling and couldn't get it back.

Say I do get it reinstalled, how can I get it to recognize my Pro x2? I've tried uninstalling all drivers and hard resetting the headset with the pinhole reset button with no luck
Click to expand...
I got an update today around 12 noon EST and if I'm not mistaken, I saw something about new hardware support
but, can't confirm it was for Pro X2.

1709958169503.png
 

My Computers

System One System Two

  • OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Anyone still have issues, download the setup executable manually, try right clicking on it and “Run As Administrator” worth a shot.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
jhug87 said:
So it actually did install this way one time, but my Pro X2 headset wasn't showing in the program so I tried reinstalling and couldn't get it back.

Say I do get it reinstalled, how can I get it to recognize my Pro x2? I've tried uninstalling all drivers and hard resetting the headset with the pinhole reset button with no luck
Click to expand...

I have no idea, sorry. Hopefully someone can help... maybe @Brink?
 

My Computer

System One

  • OS
    Windows 11 24H2 Pro (RP Build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    CyberPower CP1500PFCLCD
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender
I did have an issue some time back and performed a total uninstall/clean up of the software, including: reg entries, running services etc with a/your third party cleaning software e.g CCleaner etc plus hardware drivers then a re installation - I have now been able to perform routine updates as required.

11-03-2024_122300.jpg
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Razer Blade 18
    CPU
    13th Gen i9-13950HX 5.5 GHz
    Motherboard
    N/a
    Memory
    HYNIX 2 x 16GB DDR5 5600MHz
    Graphics Card(s)
    GeForce RTX 4070 8GB GDDR6
    Sound Card
    THX SPATIAL AUDIO
    Monitor(s) Displays
    18" QHD+ 240 HZ
    Screen Resolution
    16:10 (2560 x 1600)
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4)
    PSU
    N/a
    Case
    N/a
    Cooling
    N/a
    Keyboard
    N/a
    Mouse
    Logitech MX Master 3S
    Internet Speed
    891Mbps D - 47.81 Mbps U (Wi-Fi 6E AX211 + Bluetooth 5.3)
    Browser
    Firefox
    Antivirus
    AVG Internet Security
  • Operating System
    Windows 10 Pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Build
    CPU
    i7 -8700 3.70GHz
    Motherboard
    Gigabyte Auros 5 Gaming
    Memory
    2 x 8GB DDR4 CRUTIAL 3200MHz
    Graphics card(s)
    GeForce GTX 1080 Ti
    Sound Card
    Realtech HD (default)
    Monitor(s) Displays
    Phillips 40" Curved LCD
    Screen Resolution
    3840 x 2160 32bit 60Hz
    Hard Drives
    1 x Samsung 980 EVO 1TB NvMe 3 x Crutial 2 TB MX500 SSDs 1 x Samsung 850 EVO 250 Gb SSD 1 x External Seagate 8TB Firecuda Gaming HHD Hub
    PSU
    Thermaltake 850Watt RGB
    Case
    Thermaltake Level 20 GT ARGB Black Edition Tempered Glass E-ATX Full-Tower Case
    Cooling
    Noctua NH-D15 Multi-Socket PWM CPU Cooler plus Twin Fans
    Mouse
    Logitech G502 Hero
    Keyboard
    Logitech G910 Orion Spectrum
    Internet Speed
    912.52 Mbps U - 47.92 Mbps D (Braodband)
    Browser
    Firefox
    Antivirus
    AVG Internet Security
You must log in or register to reply here.

Similar threads

Solved Spotify and Logitech G Hub are not opening in Windows 11 24H2 without admin rights.
Replies
1
Views
502
HuntyFtw
HuntyFtw
Need help to resolve Game Bar-Ink Error upon loading some games and Logitech G-HUB
Replies
0
Views
150
fdasdas
fdasdas
Windows repair update doesn't work
Replies
4
Views
1K
spapakons
spapakons

Latest Support Threads

Latest Tutorials

Back
Top Bottom