Looking for options after BSOD


R

Roadrunr

Member
Local time
10:02 AM
Posts
22
OS
Win 11 Pro
My gf's laptop (~3 month old Lenovo Ideapad 5 I believe) had a BSOD yesterday Stop Code was SYSTEM THREAD EXCEPTION NOT HANDLED.

Upon reboot it went to a nice little window title "Please select boot device" with two options: Windows Boot Manager and Micron blah blah blah (the SSD). Selecting either just brings you back to the same screen.

Threw in the recovery USB, tried boot recovery but that failed, went to a command prompt, looked at DISKPART and the drive shows up but has no partitions on it.

Any utilities that can maybe resurrect the partition table? I mean, if I need to reinstall, I will (and then I'll be looking for something to verify that the SSD is working properly).

Not really something I have time to deal with in the middle of moving (with all 3 of my computers still at the old place)...but I'm the one who gets to deal with it so...
 

My Computers

System One System Two

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9700X
    Motherboard
    MSI Mag B650 Tomahawk
    Memory
    G.Skill Trident Z5 Neo (2x32)
    Graphics Card(s)
    Sapphire Pulse RX 7800 XT
    Monitor(s) Displays
    MSI G274QPX (x2)
    Screen Resolution
    2560x1440
    Hard Drives
    (2) Samsung 990 Pro 1TB
    (1) Samsung 990 Evo Plus 2TB
    PSU
    Corsair RM850x
    Case
    NZXT H6 Flow
    Cooling
    Thermalright Phantom Spirit SE ARGB
    Keyboard
    Razer Huntsman v2
  • Operating System
    TrueNAS Scale
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    MSI B550M-VC Pro
    Memory
    Crucial 2x16gb
    Graphics card(s)
    Integrated
    Monitor(s) Displays
    None
    Hard Drives
    2x128gb m.2 (mirrored boot), 2x500gb Samsung EVO 870 (mirrored apps), 2x8tb WD spinning rust shucked from external Easystore enclosures (mirrored data)
    PSU
    Corsair 650W
    Case
    NZXT H7 Flow (needs replacing with something that has more drive bays)
    Cooling
    OEM boxed cooler
    Mouse
    none
    Keyboard
    none
Roadrunr said:
Any utilities that can maybe resurrect the partition table?
Click to expand...
Assuming the drive is still viable, to my knowledge , No. Again assuming the drive is still viable, you could see if you can restore an image if you made one. I would suspect drive failure. No matter the issue, for a 3 month old laptop, I would be contacting Lenovo support as it's under warranty.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Do you have another computer?
 

My Computers

System One System Two

  • OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard
  • Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Mouse
    PS/2
    Keyboard
    IBM AT 84-key
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
Also, warning:
If your Windows drive has no partitions in DiskPart, your HDD/SDD has failed. Here is a solution:
Back up the data drive to another device, and format the drive.
Install Windows 11 fresh on that drive. That will get your computer running again. From basic WinPE type:
X:\Windows\System32> diskpart
list disk
sel disk (whatever number is the [B]non failing drive)[/B]
sel vol 0
format fs=ntfs quick
exit
Let me know if you have any questions or need a ISO.
 

My Computers

System One System Two

  • OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard
  • Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Mouse
    PS/2
    Keyboard
    IBM AT 84-key
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
glasskuter said:
Assuming the drive is still viable, to my knowledge , No. Again assuming the drive is still viable, you could see if you can restore an image if you made one. I would suspect drive failure. No matter the issue, for a 3 month old laptop, I would be contacting Lenovo support as it's under warranty.
Click to expand...
That is what I was thinking. Timing is great, just moved so I have a massive list of things to get done.

lunatk said:
Do you have another computer?
Click to expand...
3 other windows computers in the house. I just need to find all my "stuff" after the move.


lunatk said:
Also, warning:
If your Windows drive has no partitions in DiskPart, your HDD/SDD has failed. Here is a solution:
Back up the data drive to another device, and format the drive.
Install Windows 11 fresh on that drive. That will get your computer running again. From basic WinPE type:
X:\Windows\System32> diskpart
list disk
sel disk (whatever number is the [B]non failing drive)[/B]
sel vol 0
format fs=ntfs quick
exit
Let me know if you have any questions or need a ISO.
Click to expand...
Only one drive in the Lenovo and no partitions show. So the options seem to be swap the drive myself (shouldn't be too hard) and reinstall or file a warranty claim and send it in (I'll give her the option). Luckily she has her old laptop still and she can use my laptop if need be (or my desktop once I get that back up and running).

Thanks for the input everyone. Confirms what I was thinking.
 

My Computers

System One System Two

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9700X
    Motherboard
    MSI Mag B650 Tomahawk
    Memory
    G.Skill Trident Z5 Neo (2x32)
    Graphics Card(s)
    Sapphire Pulse RX 7800 XT
    Monitor(s) Displays
    MSI G274QPX (x2)
    Screen Resolution
    2560x1440
    Hard Drives
    (2) Samsung 990 Pro 1TB
    (1) Samsung 990 Evo Plus 2TB
    PSU
    Corsair RM850x
    Case
    NZXT H6 Flow
    Cooling
    Thermalright Phantom Spirit SE ARGB
    Keyboard
    Razer Huntsman v2
  • Operating System
    TrueNAS Scale
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    MSI B550M-VC Pro
    Memory
    Crucial 2x16gb
    Graphics card(s)
    Integrated
    Monitor(s) Displays
    None
    Hard Drives
    2x128gb m.2 (mirrored boot), 2x500gb Samsung EVO 870 (mirrored apps), 2x8tb WD spinning rust shucked from external Easystore enclosures (mirrored data)
    PSU
    Corsair 650W
    Case
    NZXT H7 Flow (needs replacing with something that has more drive bays)
    Cooling
    OEM boxed cooler
    Mouse
    none
    Keyboard
    none
Actually if the drive is already formatted ntfs, there is need to re-format or remove partitions from a drive before clean installing windows if you follow the tutorial. Step 10 deletes all partitions and installs on Windows on unallocated space. The installation process does everything for you.
Clean Install Windows 11 Clean Install Windows 11 Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
glasskuter said:
Actually if the drive is already formatted ntfs, there is need to re-format or remove partitions from a drive before clean installing windows if you follow the tutorial. Step 10 deletes all partitions and installs on Windows on unallocated space. The installation process does everything for you.
Clean Install Windows 11 Clean Install Windows 11 Tutorial
Click to expand...
diskpart lists no partitions on the drive. If we do not send it back, I plan on a clean start and then a backup once she has everything installed again (I should have done this before but things got busy.
 

My Computers

System One System Two

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9700X
    Motherboard
    MSI Mag B650 Tomahawk
    Memory
    G.Skill Trident Z5 Neo (2x32)
    Graphics Card(s)
    Sapphire Pulse RX 7800 XT
    Monitor(s) Displays
    MSI G274QPX (x2)
    Screen Resolution
    2560x1440
    Hard Drives
    (2) Samsung 990 Pro 1TB
    (1) Samsung 990 Evo Plus 2TB
    PSU
    Corsair RM850x
    Case
    NZXT H6 Flow
    Cooling
    Thermalright Phantom Spirit SE ARGB
    Keyboard
    Razer Huntsman v2
  • Operating System
    TrueNAS Scale
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    MSI B550M-VC Pro
    Memory
    Crucial 2x16gb
    Graphics card(s)
    Integrated
    Monitor(s) Displays
    None
    Hard Drives
    2x128gb m.2 (mirrored boot), 2x500gb Samsung EVO 870 (mirrored apps), 2x8tb WD spinning rust shucked from external Easystore enclosures (mirrored data)
    PSU
    Corsair 650W
    Case
    NZXT H7 Flow (needs replacing with something that has more drive bays)
    Cooling
    OEM boxed cooler
    Mouse
    none
    Keyboard
    none
Roadrunr said:
If we do not send it back,
Click to expand...
It's in your best interest to send it back as all indications point to a drive problem. Even if by some chance (which I doubt) you were able to reinstall Windows on the existing drive, you could never trust it to not happen again. The OEM should install a new drive along with windows. It should come back to you in the OOBE (out of box) state just like the day you bought it..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
You need to download a Clonezilla live CD to a USB or another drive and boot it (I use Ventoy for this purpose.), and this WILL save ALL contents of your failing hard drive BEFORE it is too late.
 

My Computers

System One System Two

  • OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard
  • Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Mouse
    PS/2
    Keyboard
    IBM AT 84-key
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
lunatk said:
download a Clonezilla live CD to a USB or another drive and boot it (I use Ventoy for this purpose.), and this WILL save ALL contents of your failing hard drive BEFORE it is too late.
Click to expand...
Just how would that work with no partitions on the drive. There is no data.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Is your partition NTFS? If so, there is many tables including the MFT (could be why). But, if you aren't seeing anything: your partition table is corrupt.
 

My Computers

System One System Two

  • OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard
  • Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Mouse
    PS/2
    Keyboard
    IBM AT 84-key
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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