Looking for options after BSOD


R

Roadrunr

Active member
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22
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Win 11 Pro
My gf's laptop (~3 month old Lenovo Ideapad 5 I believe) had a BSOD yesterday Stop Code was SYSTEM THREAD EXCEPTION NOT HANDLED.

Upon reboot it went to a nice little window title "Please select boot device" with two options: Windows Boot Manager and Micron blah blah blah (the SSD). Selecting either just brings you back to the same screen.

Threw in the recovery USB, tried boot recovery but that failed, went to a command prompt, looked at DISKPART and the drive shows up but has no partitions on it.

Any utilities that can maybe resurrect the partition table? I mean, if I need to reinstall, I will (and then I'll be looking for something to verify that the SSD is working properly).

Not really something I have time to deal with in the middle of moving (with all 3 of my computers still at the old place)...but I'm the one who gets to deal with it so...
 

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    MSI Mag B650 Tomahawk
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    TrueNAS Scale
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    AMD Ryzen 5 5600G
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    MSI B550M-VC Pro
    Memory
    Crucial 2x16gb
    Graphics card(s)
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    Monitor(s) Displays
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    Hard Drives
    2x128gb m.2 (mirrored boot), 2x500gb Samsung EVO 870 (mirrored apps), 2x8tb WD spinning rust shucked from external Easystore enclosures (mirrored data)
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    Corsair 650W
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Roadrunr said:
Any utilities that can maybe resurrect the partition table?
Click to expand...
Assuming the drive is still viable, to my knowledge , No. Again assuming the drive is still viable, you could see if you can restore an image if you made one. I would suspect drive failure. No matter the issue, for a 3 month old laptop, I would be contacting Lenovo support as it's under warranty.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 26200.9457i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.9457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9457
Do you have another computer?
 

My Computers My Computers

System One System Two

  • At a glance

    ChromeOS; Windows Vista (VM/BSOD testing)
    OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard

  • At a glance

    WindowsCore DuoSVGA
    Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Keyboard
    IBM AT 84-key
    Mouse
    PS/2
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
Also, warning:
If your Windows drive has no partitions in DiskPart, your HDD/SDD has failed. Here is a solution:
Back up the data drive to another device, and format the drive.
Install Windows 11 fresh on that drive. That will get your computer running again. From basic WinPE type:
X:\Windows\System32> diskpart
list disk
sel disk (whatever number is the [B]non failing drive)[/B]
sel vol 0
format fs=ntfs quick
exit
Let me know if you have any questions or need a ISO.
 

My Computers My Computers

System One System Two

  • At a glance

    ChromeOS; Windows Vista (VM/BSOD testing)
    OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard

  • At a glance

    WindowsCore DuoSVGA
    Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Keyboard
    IBM AT 84-key
    Mouse
    PS/2
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
glasskuter said:
Assuming the drive is still viable, to my knowledge , No. Again assuming the drive is still viable, you could see if you can restore an image if you made one. I would suspect drive failure. No matter the issue, for a 3 month old laptop, I would be contacting Lenovo support as it's under warranty.
Click to expand...
That is what I was thinking. Timing is great, just moved so I have a massive list of things to get done.

lunatk said:
Do you have another computer?
Click to expand...
3 other windows computers in the house. I just need to find all my "stuff" after the move.


lunatk said:
Also, warning:
If your Windows drive has no partitions in DiskPart, your HDD/SDD has failed. Here is a solution:
Back up the data drive to another device, and format the drive.
Install Windows 11 fresh on that drive. That will get your computer running again. From basic WinPE type:
X:\Windows\System32> diskpart
list disk
sel disk (whatever number is the [B]non failing drive)[/B]
sel vol 0
format fs=ntfs quick
exit
Let me know if you have any questions or need a ISO.
Click to expand...
Only one drive in the Lenovo and no partitions show. So the options seem to be swap the drive myself (shouldn't be too hard) and reinstall or file a warranty claim and send it in (I'll give her the option). Luckily she has her old laptop still and she can use my laptop if need be (or my desktop once I get that back up and running).

Thanks for the input everyone. Confirms what I was thinking.
 

My Computers My Computers

System One System Two

  • At a glance

    Win 11 ProAMD Ryzen 7 9700XG.Skill Trident Z5 Neo (2x32)Sapphire Pulse RX 7800 XT
    OS
    Win 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9700X
    Motherboard
    MSI Mag B650 Tomahawk
    Memory
    G.Skill Trident Z5 Neo (2x32)
    Graphics Card(s)
    Sapphire Pulse RX 7800 XT
    Monitor(s) Displays
    MSI G274QPX (x2)
    Screen Resolution
    2560x1440
    Hard Drives
    (2) Samsung 990 Pro 1TB
    (1) Samsung 990 Evo Plus 2TB
    PSU
    Corsair RM850x
    Case
    NZXT H6 Flow
    Cooling
    Thermalright Phantom Spirit SE ARGB
    Keyboard
    Razer Huntsman v2

  • At a glance

    TrueNAS ScaleAMD Ryzen 5 5600GCrucial 2x16gbIntegrated
    Operating System
    TrueNAS Scale
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    MSI B550M-VC Pro
    Memory
    Crucial 2x16gb
    Graphics card(s)
    Integrated
    Monitor(s) Displays
    None
    Hard Drives
    2x128gb m.2 (mirrored boot), 2x500gb Samsung EVO 870 (mirrored apps), 2x8tb WD spinning rust shucked from external Easystore enclosures (mirrored data)
    PSU
    Corsair 650W
    Case
    NZXT H7 Flow (needs replacing with something that has more drive bays)
    Cooling
    OEM boxed cooler
    Keyboard
    none
    Mouse
    none
Actually if the drive is already formatted ntfs, there is need to re-format or remove partitions from a drive before clean installing windows if you follow the tutorial. Step 10 deletes all partitions and installs on Windows on unallocated space. The installation process does everything for you.
Clean Install Windows 11 Clean Install Windows 11 Tutorial
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 26200.9457i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.9457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9457
glasskuter said:
Actually if the drive is already formatted ntfs, there is need to re-format or remove partitions from a drive before clean installing windows if you follow the tutorial. Step 10 deletes all partitions and installs on Windows on unallocated space. The installation process does everything for you.
Clean Install Windows 11 Clean Install Windows 11 Tutorial
Click to expand...
diskpart lists no partitions on the drive. If we do not send it back, I plan on a clean start and then a backup once she has everything installed again (I should have done this before but things got busy.
 

My Computers My Computers

System One System Two

  • At a glance

    Win 11 ProAMD Ryzen 7 9700XG.Skill Trident Z5 Neo (2x32)Sapphire Pulse RX 7800 XT
    OS
    Win 11 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 9700X
    Motherboard
    MSI Mag B650 Tomahawk
    Memory
    G.Skill Trident Z5 Neo (2x32)
    Graphics Card(s)
    Sapphire Pulse RX 7800 XT
    Monitor(s) Displays
    MSI G274QPX (x2)
    Screen Resolution
    2560x1440
    Hard Drives
    (2) Samsung 990 Pro 1TB
    (1) Samsung 990 Evo Plus 2TB
    PSU
    Corsair RM850x
    Case
    NZXT H6 Flow
    Cooling
    Thermalright Phantom Spirit SE ARGB
    Keyboard
    Razer Huntsman v2

  • At a glance

    TrueNAS ScaleAMD Ryzen 5 5600GCrucial 2x16gbIntegrated
    Operating System
    TrueNAS Scale
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    MSI B550M-VC Pro
    Memory
    Crucial 2x16gb
    Graphics card(s)
    Integrated
    Monitor(s) Displays
    None
    Hard Drives
    2x128gb m.2 (mirrored boot), 2x500gb Samsung EVO 870 (mirrored apps), 2x8tb WD spinning rust shucked from external Easystore enclosures (mirrored data)
    PSU
    Corsair 650W
    Case
    NZXT H7 Flow (needs replacing with something that has more drive bays)
    Cooling
    OEM boxed cooler
    Keyboard
    none
    Mouse
    none
Roadrunr said:
If we do not send it back,
Click to expand...
It's in your best interest to send it back as all indications point to a drive problem. Even if by some chance (which I doubt) you were able to reinstall Windows on the existing drive, you could never trust it to not happen again. The OEM should install a new drive along with windows. It should come back to you in the OOBE (out of box) state just like the day you bought it..
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 26200.9457i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.9457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9457
You need to download a Clonezilla live CD to a USB or another drive and boot it (I use Ventoy for this purpose.), and this WILL save ALL contents of your failing hard drive BEFORE it is too late.
 

My Computers My Computers

System One System Two

  • At a glance

    ChromeOS; Windows Vista (VM/BSOD testing)
    OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard

  • At a glance

    WindowsCore DuoSVGA
    Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Keyboard
    IBM AT 84-key
    Mouse
    PS/2
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
lunatk said:
download a Clonezilla live CD to a USB or another drive and boot it (I use Ventoy for this purpose.), and this WILL save ALL contents of your failing hard drive BEFORE it is too late.
Click to expand...
Just how would that work with no partitions on the drive. There is no data.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 26200.9457i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.9457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9457
Is your partition NTFS? If so, there is many tables including the MFT (could be why). But, if you aren't seeing anything: your partition table is corrupt.
 

My Computers My Computers

System One System Two

  • At a glance

    ChromeOS; Windows Vista (VM/BSOD testing)
    OS
    ChromeOS; Windows Vista (VM/BSOD testing)
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard

  • At a glance

    WindowsCore DuoSVGA
    Operating System
    Windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel
    CPU
    Core Duo
    Motherboard
    Emulated
    Graphics card(s)
    SVGA
    Sound Card
    None
    Monitor(s) Displays
    1
    Screen Resolution
    800x600x32
    Hard Drives
    None
    PSU
    None
    Case
    None
    Cooling
    None
    Keyboard
    IBM AT 84-key
    Mouse
    PS/2
    Internet Speed
    None
    Browser
    None
    Antivirus
    Default (Windows Defender)
    Other Info
    --- My Windows PE testing environment lies here, (because I like retro), but I CAN and HAVE run beta versions of Windows 11. 21996 was the version. Also, I have lots of experience of Win11 and 10, and know how to deploy the OS. ---
New laptops should not have BSOD.

Please contact the computer manufacturer for Return Merchandise Authorization (RMA).




Lenovo has bootable hardware diagnostics:




These are some rescue file options:

answers.microsoft.com

[Article] Rescue Files when Windows Won't Start - Microsoft Q&A

📌 Note: This article was originally created by Greg Carmack Windows MVP 2010-20 (ret'd), a valued member on Answers Support Community. It provided meaningful insights and proved helpful to many. We're recreating it here on their behalf to preserve its…
answers.microsoft.com
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
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