Solved MB Realtek Gaming 2.gGbE Family Controller Just Vanished


thecaretaker

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Had a really strange issue. Suddenly, out of the blue I lost my internet connection. So, I rebooted my router, still nothing yet phone TV etc was working.

I replaced the router to PC LAN cable. Although the light went off and back on, still no internet.

I rebooted and also shutdown and restarted the PC, still nothing.

I restored a previous image with Macrium twice with known working images, still nothing.

I checked in Device Manager, the controller was not listed under Network Adapters. I was really starting to think the built-in adapter had packed up.

Luckily, I had all the motherboard drivers stored on another disk. So I fished out the LAN drivers and reinstalled them. Nothing, still didn't see it.

Then I had a last resort idea, I shut the PC down, unplugged the power supply, tried to turn the PC on to remove any residual power from it. Plugged the power back in, pressed the button to start the PC and hay Presto, I got internet again and the Realtek Gaming 2.gGbE Family Controller was listed under Network Adapters.

I guess, when you shutdown the PC, it isn't really shutdown. I guess it is always powering things like the LAN adapter. I don't know how many years I've had my PC now, but apart from the odd power cut, it has always just been shutdown.

I'm really just posting this if anybody has the same issue.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 26200.7922Intel Core i9 13900F2 x Kingston Fury 32gb DDR5 5600 BeastGigabyte Eagle (Nvidia) RTX 3060
OS
Windows 11 Pro 25H2 26200.7922
Computer type
PC/Desktop
Manufacturer/Model
Local shop built (KC Computers Ltd)
CPU
Intel Core i9 13900F
Motherboard
Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F32 09 18 2025)
Memory
2 x Kingston Fury 32gb DDR5 5600 Beast
Graphics Card(s)
Gigabyte Eagle (Nvidia) RTX 3060
Sound Card
Chord Async USB 44.1kHz - 384kHz 2Qute DAC
Monitor(s) Displays
Gigabyte AORUS FO32U2 32” OLED Flat Gaming Monitor, 0.03ms, KVM, 250 cd/m2, FreeSync Premium Pro, HDR True Black 400
Screen Resolution
3840 x 2160 (UHD), 240Hz
Hard Drives
1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
1 x Samsung SSD 870 EVO 250GB
2 x Crucial CT4000MX500SSD1 4TB
2 x Crucial CT2000MX500SSD1 2TB
1 x Crucial CT250MX500SSD1 250.0 GB
PSU
Gigabyte 750w
Case
Fractal Torrent
Cooling
Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
Keyboard
Logitech MX Mechanical Wireless Illuminated Performance Keyboard
Mouse
Logitech MX Master 3S Wireless Performance Mouse
Internet Speed
900 Mbps/900 Mbps Trooli FTTP
Browser
Firefox
Antivirus
Eset Nod32
bios issue?
 

My Computer My Computer

At a glance

Win11i9-1390064 GBNvidia RTX 5070 TI OC
OS
Win11
Computer type
PC/Desktop
Manufacturer/Model
Asus Home built
CPU
i9-13900
Motherboard
ASUS Strix Z790-H
Memory
64 GB
Graphics Card(s)
Nvidia RTX 5070 TI OC
Monitor(s) Displays
Sony 55"
Hard Drives
SSD
PSU
850 watt EVGA
Case
Cooler Master Haf 932
Cooling
CoolerMaster
Keyboard
RedDragon
Mouse
CoolerMaster
Internet Speed
300/300
Antivirus
Defender
Other Info
VR, Virtual Reality
Hopefully it was just a one off quirk. I've never had any issues before.;-)
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 26200.7922Intel Core i9 13900F2 x Kingston Fury 32gb DDR5 5600 BeastGigabyte Eagle (Nvidia) RTX 3060
OS
Windows 11 Pro 25H2 26200.7922
Computer type
PC/Desktop
Manufacturer/Model
Local shop built (KC Computers Ltd)
CPU
Intel Core i9 13900F
Motherboard
Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F32 09 18 2025)
Memory
2 x Kingston Fury 32gb DDR5 5600 Beast
Graphics Card(s)
Gigabyte Eagle (Nvidia) RTX 3060
Sound Card
Chord Async USB 44.1kHz - 384kHz 2Qute DAC
Monitor(s) Displays
Gigabyte AORUS FO32U2 32” OLED Flat Gaming Monitor, 0.03ms, KVM, 250 cd/m2, FreeSync Premium Pro, HDR True Black 400
Screen Resolution
3840 x 2160 (UHD), 240Hz
Hard Drives
1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
1 x Samsung SSD 870 EVO 250GB
2 x Crucial CT4000MX500SSD1 4TB
2 x Crucial CT2000MX500SSD1 2TB
1 x Crucial CT250MX500SSD1 250.0 GB
PSU
Gigabyte 750w
Case
Fractal Torrent
Cooling
Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
Keyboard
Logitech MX Mechanical Wireless Illuminated Performance Keyboard
Mouse
Logitech MX Master 3S Wireless Performance Mouse
Internet Speed
900 Mbps/900 Mbps Trooli FTTP
Browser
Firefox
Antivirus
Eset Nod32
UPDATE: I don't want to speak too soon, but it happened again twice. Draining the power fixed it again as before.

Then I remembered that in September, Windows Update offered a Realtek LAN update. So I went into Device Manager and rolled back the Realtek drivers. Touch wood, it doesn't seem to have happened again (fingers crossed). As I said... I don't want to speak too soon.
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 26200.7922Intel Core i9 13900F2 x Kingston Fury 32gb DDR5 5600 BeastGigabyte Eagle (Nvidia) RTX 3060
OS
Windows 11 Pro 25H2 26200.7922
Computer type
PC/Desktop
Manufacturer/Model
Local shop built (KC Computers Ltd)
CPU
Intel Core i9 13900F
Motherboard
Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F32 09 18 2025)
Memory
2 x Kingston Fury 32gb DDR5 5600 Beast
Graphics Card(s)
Gigabyte Eagle (Nvidia) RTX 3060
Sound Card
Chord Async USB 44.1kHz - 384kHz 2Qute DAC
Monitor(s) Displays
Gigabyte AORUS FO32U2 32” OLED Flat Gaming Monitor, 0.03ms, KVM, 250 cd/m2, FreeSync Premium Pro, HDR True Black 400
Screen Resolution
3840 x 2160 (UHD), 240Hz
Hard Drives
1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
1 x Samsung SSD 870 EVO 250GB
2 x Crucial CT4000MX500SSD1 4TB
2 x Crucial CT2000MX500SSD1 2TB
1 x Crucial CT250MX500SSD1 250.0 GB
PSU
Gigabyte 750w
Case
Fractal Torrent
Cooling
Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
Keyboard
Logitech MX Mechanical Wireless Illuminated Performance Keyboard
Mouse
Logitech MX Master 3S Wireless Performance Mouse
Internet Speed
900 Mbps/900 Mbps Trooli FTTP
Browser
Firefox
Antivirus
Eset Nod32
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