Microsoft Natural Keyboard Pro Input Corruption and Crashes After Windows Update

Ok - so basically I have an archaic MS Nat Keyboard Pro which I don't want to change for many reasons, but since the last 1 or 2 windows updates it now crashes Windows esp when using Edge. It stops working completely & pressing keys will sometimes just open up random boxes or clicking a link (with the mouse) ends up just wanting it to be saved rather than opened. Only way to fix thus far has been to sign out/in again.

After 5 such episodes yesterday I asked CoPilot for a fix, which it's given me, but after previous experiences of it giving me a bum steer I figured I'd just appreciate someone running their eye over the instructions in case I end up worse off with maybe NO keyboard usage at all. Personally I'd have preferred to revert back the last 2 updates but it said that was unnecessary, but I'm expecting to likely have more problems as Windows moves ever further away from older devices

So here's the fix in part:

Device Manager ? View ? Devices by connection**- Expand ACPI x64-based PC ? Microsoft ACPI-Compliant System ? PCI Bus

Under each USB controller, uninstall:

HID Keyboard Device
HID-compliant consumer control device
HID-compliant system control device
USB Input Device (keyboard-related)
USB Composite Device (keyboard-related)

Device Manager
→ Universal Serial Bus controllers- Uninstall any USB Hub that disappears when the keyboard is plugged in

• If you’re not sure, uninstall all Generic USB Hub entries (Windows will rebuild them)

Prevents Windows from putting the keyboard’s internal hub to sleep, which causes random input corruption.
Control Panel
→ Power Options → Change plan settings → Change advanced power settings- Expand USB settings

• Expand USB selective suspend setting
• Set to Disabled
• Shut down the PC completely (not restart)
• Switch off the PSU or unplug the PC for 30 seconds
• This drains the USB controller’s capacitors and resets it

IMO there's nothing in the co-pilot response that should cause problems. Everything that is deleted in device manager will repopulate at restart.
To drain capacitors I will add one point to this that I have always done:
Power Options → Change plan settings → Change advanced power settings- Expand USB settings

• Expand USB selective suspend setting
• Set to Disabled
• Shut down the PC completely (not restart)
• Switch off the PSU or unplug the PC for 30 seconds
• This drains the USB controller’s capacitors and resets it. To completely drain capacitors, after switching off & unplugging, hold down the power button for 10 seconds.

A couple of questions I would like answered is,
1. Have you verified that the KB works correctly in another device?
2. are you plugging the keyboard directly into the device usb port OR are you connecting it to an external usb hub?

If connected directly to a usb port, always use usb 2.0 port if possible. Try multiple usb ports. (example if PC move from front to back port)

If you use a hub port and find that switching it directly into a usb port fixes the problem, it would indicate a problem with/from your hub.
1.Either the hub is defective
2. OR you need to use an externally powered hub that provides stable power for multiple devices.
3. OR Another device connected to the hub is causing interference with the mouse. Test the mouse with all other hub devices disconnected.

Hiya - thanks for your speedy informative response:
In answer to your questions:
1. Have you verified that the KB works correctly in another device? I've not got another device to try it in, but I can say the opposite - that a more modern KB seems to work without issues at least as far as I could cope with using it
2. are you plugging the keyboard directly into the device usb port OR are you connecting it to an external usb hub? I've tried it in all 4 available USB ports 2.0 & 3.0 as well as the hub but had the same problem.

It's been hard to pin down exactly what provokes it, as it seems to happen at random times - initially I thought it was only when I was typing in Wix as that was when I first noticed it, but it seemed to be typing in any area in Edge; doesn't happen in Outlook or Firefox etc.

I'll work through the various fixes & see if that sorts it out.

If you have any Edge browser extensions installed, try disabling them to see if it changes anything. If Wix is an extension for sure disable it.

So I've worked through all the different fixes & will just have to wait & see if things behave any better over the next few days. I've no Wix updates to do now until Mon/Tues & no other typing needing to be done in Edge to test it (other than what I'm typing here which seems fine). Thanks again for your help & input.