Microsoft Surface BT Keyboard Pairing Problem


gmosley

Well-known member
Local time
10:54 PM
Posts
9
OS
Windows 11
Windows 11 Version 22H2
I've inherited a Microsoft Bluetooth Keyboard (model 1780) that I can't get to work.
It's a model with no accessible batteries but does have a USB-C port, apparently for charging.
I've tried pairing to my Windows desktop (BT dongle) and a Windows laptop but the KB never shows up in the device list.
Any suggestions?
It's a fine-looking KB and I'd like to pass it on to someone who could use it (or at the very least, keep it as a backup) but first I need to confirm that it's working.
Thanks.
 

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Plug in a USB-C cable and make sure the keyboard is charged.

You could wait a few minutes after plugging it in and while the keyboard is still charging, try pairing it then.

If it pairs, then all is well, let it fully charge and you should be good to go.

Otherwise, you know what to do.
 

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Thanks, Trump81.
I did try that after a Google hint somewhere yesterday. Still no sign of it, though.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70...16 GBnVidia
OS
Windows 11
Computer type
PC/Desktop
CPU
Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
Memory
16 GB
Graphics Card(s)
nVidia
In that case, it is possible the battery is kaput and cannot be charged.

You would have to open the keyboard up and replace the battery, which I suspect would be anything but easy.
 

My Computer My Computer

At a glance

Windows 11 ProRyzen 9 3900XG-Skill RipjawsV F4-3600C18 (16GB x 2)Gigabyte RX 5700 XT Gaming OC
OS
Windows 11 Pro
Computer type
PC/Desktop
CPU
Ryzen 9 3900X
Motherboard
ASUS ROG Strix X570-E Gaming
Memory
G-Skill RipjawsV F4-3600C18 (16GB x 2)
Graphics Card(s)
Gigabyte RX 5700 XT Gaming OC
Sound Card
Realtek ALC1220P
Monitor(s) Displays
ASUS VE278 (x 2)
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 256GB
Samsung 970 Pro NVMe 512GB (x 2)
ST10000VN0004 10TB (x 2)
ST10000VN0008 10TB (x 2)
ST4000VN000 4TB (x 2)
PSU
Corsair HX1000
Case
Corsair Carbide 400R
Cooling
AMD Wraith Prism (Stock)
Keyboard
Logitech G213
Mouse
Logitech G502
Internet Speed
100Mbps down / 40Mbps up
Browser
Firefox - Chrome - Edge
Antivirus
Windows Defender - Clamwin
Just did a quick search and found this, it may be Windows at fault here:
 

My Computer My Computer

At a glance

Windows 11 ProRyzen 9 3900XG-Skill RipjawsV F4-3600C18 (16GB x 2)Gigabyte RX 5700 XT Gaming OC
OS
Windows 11 Pro
Computer type
PC/Desktop
CPU
Ryzen 9 3900X
Motherboard
ASUS ROG Strix X570-E Gaming
Memory
G-Skill RipjawsV F4-3600C18 (16GB x 2)
Graphics Card(s)
Gigabyte RX 5700 XT Gaming OC
Sound Card
Realtek ALC1220P
Monitor(s) Displays
ASUS VE278 (x 2)
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 256GB
Samsung 970 Pro NVMe 512GB (x 2)
ST10000VN0004 10TB (x 2)
ST10000VN0008 10TB (x 2)
ST4000VN000 4TB (x 2)
PSU
Corsair HX1000
Case
Corsair Carbide 400R
Cooling
AMD Wraith Prism (Stock)
Keyboard
Logitech G213
Mouse
Logitech G502
Internet Speed
100Mbps down / 40Mbps up
Browser
Firefox - Chrome - Edge
Antivirus
Windows Defender - Clamwin

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