MR refused to investigate bug in Free version -- claiming it is at End of Life


Mark Phelps

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I discovered a bug in the MR Free v8.0.7279 when migrating to it from the paid 8.1.7401 version and reported that to MR vendor. When they replied telling me that the Free version gets no support, I replied that I was not asking for support, but instead, was reporting a bug -- which I presumed they would want to investigate and fix. They replied that MR Free is at End of Life and receives no support. Period.

I know the MR Free version does not receive support, but I thought they would at least investigate bug reports to then put out fixes for it.

I guess NOT!

So, for me, that means I need to migrate all my MR Free machines to some other product -- one that DOES continue to receive support. I have tested Hasleo Backup Suite and it appears to provide much the same features, take the same amount of time, and the images take the same amount of space, as with MR Free v8.0. So, I am switching those PCs over to using Hasleo.
 
Windows Build/Version
Win11 Pro build 22621.1265

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Ryzen 5600X
    Motherboard
    ASRock Steel Legend
    Memory
    16GB
    Graphics Card(s)
    EVGA GT 710
    Sound Card
    None
    Monitor(s) Displays
    23",24", 19" - flat panels
    Screen Resolution
    1920x1200
    Hard Drives
    None - only M.2 SATA and NVMe drives
    PSU
    750W
    Case
    Antec
    Cooling
    stock Wraith cooler
    Keyboard
    Corsair gaming
    Mouse
    Logitech M720
    Internet Speed
    1Gb
What, exactly, is this bug you speak of?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I discovered a bug in the MR Free v8.0.7279 when migrating to it from the paid 8.1.7401 version and reported that to MR vendor. When they replied telling me that the Free version gets no support, I replied that I was not asking for support, but instead, was reporting a bug -- which I presumed they would want to investigate and fix.
Unless it's a security bug you can prove poses a massive risk, as is with most software vendor, they aren't going to deal with it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
I don't see what the problem is. End of support means just that. I.E., no more updates or fixes of any kind. If that is not satisfactory then your only choice is find another program to replace it.

BTW, I used to use Acronis True Image 2021 (perpetual license). Its last update broke the mobile backup option. Since that was important to me I reported it to Acronis. They told me that it was essentially EOL so no updates or fixes were coming. They said my only option was to buy a subscription to their current backup program. Note that Acronis True Image is a paid for program so I expected better support than that.

I have a number of free programs that have different levels of support and updates. I like when there is support but don't assume or expect it. An example is Core Temp which is a free program. The developer maintains a forum and responds to bug reports. I have reported some myself. Currently it does not report the data for my AMD Ryzen 7 6800H correctly. Hopefully, the bug will be eventually fixed but I don't expect anythying more than that.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    1200Mbps/250Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    1200 Mbps down / 200 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
This right from their website. Seems really clear.
1678483235118.png
Unless it's a security patch, it's not going to get fixed. And support for security patches ends on Jan 1, 2024.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink SEI8
    CPU
    Intel Core i5-8279u
    Motherboard
    AZW SEI
    Memory
    32GB DDR4 2666Mhz
    Graphics Card(s)
    Intel Iris Plus 655
    Sound Card
    Intel SST
    Monitor(s) Displays
    Asus ProArt PA278QV
    Screen Resolution
    2560x1440
    Hard Drives
    512GB NVMe
    PSU
    NA
    Case
    NA
    Cooling
    NA
    Keyboard
    NA
    Mouse
    NA
    Internet Speed
    500/50
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    Mini PC used for testing Windows 11.
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 9 5900x
    Motherboard
    Asus Rog Strix X570-E Gaming
    Memory
    64GB DDR4-3600
    Graphics card(s)
    EVGA GeForce 3080 FT3 Ultra
    Sound Card
    Onboard
    Monitor(s) Displays
    ASUS TUF Gaming VG27AQ. ASUS ProArt Display PA278QV 27” WQHD
    Screen Resolution
    2560x1440
    Hard Drives
    2TB WD SN850 PCI-E Gen 4 NVMe
    2TB Sandisk Ultra 2.5" SATA SSD
    PSU
    Seasonic Focus 850
    Case
    Fractal Meshify S2 in White
    Cooling
    Dark Rock Pro CPU cooler, 3 x 140mm case fans
    Mouse
    Logitech G9 Laser Mouse
    Keyboard
    Corsiar K65 RGB Lux
    Internet Speed
    500/50
    Browser
    Chrome
    Antivirus
    Defender.
Did you save a copy of the bug report ? Or the name ?
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
I don't see what the problem is. End of support means just that. I.E., no more updates or fixes of any kind. If that is not satisfactory then your only choice is find another program to replace it.

BTW, I used to use Acronis True Image 2021 (perpetual license). Its last update broke the mobile backup option. Since that was important to me I reported it to Acronis. They told me that it was essentially EOL so no updates or fixes were coming. They said my only option was to buy a subscription to their current backup program. Note that Acronis True Image is a paid for program so I expected better support than that.
As said, unless it's a serious security flaw (and their reputation is at stake) unsupported products won't get support. This isn't unusual and most software vendors take this approach.

As a side note, I was using ATI 2018 for the longest until I broke down and went subscription. Yeah, I like Acronis that much for data backups.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
I discovered a bug in the MR Free v8.0.7279 when migrating to it from the paid 8.1.7401 version and reported that to MR vendor. When they replied telling me that the Free version gets no support, I replied that I was not asking for support, but instead, was reporting a bug -- which I presumed they would want to investigate and fix. They replied that MR Free is at End of Life and receives no support. Period.

I know the MR Free version does not receive support, but I thought they would at least investigate bug reports to then put out fixes for it.

I guess NOT!

So, for me, that means I need to migrate all my MR Free machines to some other product -- one that DOES continue to receive support. I have tested Hasleo Backup Suite and it appears to provide much the same features, take the same amount of time, and the images take the same amount of space, as with MR Free v8.0. So, I am switching those PCs over to using Hasleo.
Unless you tell us what the bug is, we cannot say if it is a serious one, if there is a workaround, if the paid version has same issue etc.

Most bugs do not affect the actual creation of image file and can usually be worked around.

Often a simple reinstall also solves most issues.

Regrettably, we are not mind readers so unless you tell us what the bug is as others have requested, we cannot help other than the comments made about support that is expected and whether your expectations are realistic.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
As I'd noted on another, similar thread, Hasleo Backup Suite while it is freeware at least currently, maintains a Support Group that are genuinely honest. I commenced using Hasleo about 4 months ago in both my Win11and Win7 installations as it offered Incremental Backup as an option in a freeware programme.

Of course the Hasleo developer is building a market niche. I came across several fatal bugs in Win11 (crashing the backup programme) that Hasleo Support addressed within 30 minutes or so of my email to them. To date, Support has overcome these bugs, both within a few days, and is apparently using the crash logs I sent them to develop the programme. My suggestion is that one could jump on this freeware bandwagon and use it - in conjunction with reliable MR and Aomei for safety - in the expectation it should develop into a backup/restore staple. (I have no economic skin in the game here).

Also used in my older Win7 installation. One bug here was fixed by HS in a day and the programme has been completely stable since.

I've also tested Restore in both Win11 and Win7 - works as it should. [I have told Hasleo I would likely post this experience and they raised no objection].
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 15s_du1xxx
    CPU
    Intel i5 10210U
    Motherboard
    85F1
    Memory
    16Gb
    Graphics Card(s)
    Intel UHD
    Sound Card
    Realtek
    Screen Resolution
    1920 x 1080
As a side note, I was using ATI 2018 for the longest until I broke down and went subscription. Yeah, I like Acronis that much for data backups.
I had a copy of ATI 2017 and 2018. I only used ATI 2018 because of the bugs in ATI 2017. ATI 2018 worked just fine. I wanted to back up more computers so I bought 3 licenses for ATI 2021. That was a mistake. Its interface was painfully slow. The last straw was when an update borked mobile backups. Acronis wanted me to buy subscriptions. I passed on that. I counter-offered by asking if I could downgrade my 3 ATI 2021 licenses to ATI 2018. After a number of back and forths they finally agreed to that but said I would have to pay a Service Handling Fee. I again balked because I had ATI 2021 less than one year and it was not my fault they had released a faulty product. They finally agreed to my terms and sent me at no cost 3 new product keys for ATI 2018. With the original key I have a total of 4 product keys for ATI 2018. That all happened in October 2021. I have used ATI 2018 with no problems since then. Maybe some day I will find another product or even buy ATI subscriptions but not right now.

BTW, how well does your new ATI subscription backup program work? Have they fixed the slow user interface that ATI 2021 had? Do know whether it does mobile backups?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    1200Mbps/250Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    1200 Mbps down / 200 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
The bug is this: When you remove MR 8.1 Home and replace it with MR 8.0 Free and regenerate the WinPE Boot record, despite no errors being shown, the record is not created properly. To fix this, you have to go into the BCD and remove the MR boot record. When you recreate it a second time, it is correct.

So, it is not a security issue -- but their app does not create a boot record properly, forcing the user to manually remove the old one.

To me, this is a "bug".
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Ryzen 5600X
    Motherboard
    ASRock Steel Legend
    Memory
    16GB
    Graphics Card(s)
    EVGA GT 710
    Sound Card
    None
    Monitor(s) Displays
    23",24", 19" - flat panels
    Screen Resolution
    1920x1200
    Hard Drives
    None - only M.2 SATA and NVMe drives
    PSU
    750W
    Case
    Antec
    Cooling
    stock Wraith cooler
    Keyboard
    Corsair gaming
    Mouse
    Logitech M720
    Internet Speed
    1Gb
The bug is this: When you remove MR 8.1 Home and replace it with MR 8.0 Free and regenerate the WinPE Boot record, despite no errors being shown, the record is not created properly. To fix this, you have to go into the BCD and remove the MR boot record. When you recreate it a second time, it is correct.

So, it is not a security issue -- but their app does not create a boot record properly, forcing the user to manually remove the old one.

To me, this is a "bug".
Seriously - you think this was important enough to get all worked up about.

This is so trivial and you already found a solution.

I fully support the Reflect team's stance on this - if bug does not impact the actual backup or restore or general security and is easily fixed, don't bother wasting resources on it.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
I agree it is not worth bothering about. Macrium is the best.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 22631.2715
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell xps8910
    CPU
    Intel core I7 6700
    Motherboard
    OWPMFG Z170 Skylake
    Memory
    32gbytes DDR4 1066mhz dual
    Graphics Card(s)
    nvidia GT730
    Sound Card
    Nvidia GK 208
    Monitor(s) Displays
    Dell del40e8
    Screen Resolution
    1920X1080
    Hard Drives
    Intel M.2 512G NVME / Samsung SSD 850 250G / Toshiba 1TB / WD 1TB
    PSU
    450W
    Case
    Mid
    Cooling
    Standard
    Keyboard
    Wired Perixx
    Mouse
    Logitech wireless MX Master
    Internet Speed
    25 Mbits/s-Viasat
    Browser
    Firefox and Edge
    Antivirus
    Windows defender
  • Operating System
    Windows 11 Pro 22H2 22621.2428
    Computer type
    Laptop
    Manufacturer/Model
    Asus BR1100CKA
    CPU
    Intel Celeron N4500 @ 1.10 GHz
    Motherboard
    Asustek
    Memory
    4.00 GB
    Graphics card(s)
    On board
    Sound Card
    On board
    Monitor(s) Displays
    standard
    Screen Resolution
    1366x768
    Hard Drives
    Crucial 500Gb NVME M.2 SSD / 58GB Factory SSD
    Case
    Laptop
    Cooling
    Heatsink
    Mouse
    Touchpad
    Keyboard
    Builtin
    Internet Speed
    25mbs/Viasat
    Browser
    Edge/Firefox
    Antivirus
    Windows
I discovered a bug in the MR Free v8.0.7279 when migrating to it from the paid 8.1.7401 version


Maybe I'm missing something, but why didn't you roll back to 8.0.xxxx paid version?
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3374 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
I had a copy of ATI 2017 and 2018. I only used ATI 2018 because of the bugs in ATI 2017. ATI 2018 worked just fine.
Sorry you had issues, but those weren't my experiences as I never used ATI 2021. For me, all I ask the program to do is backup my data (automatically) and restore when needed. It does all that without issue.

BTW, how well does your new ATI subscription backup program work? Have they fixed the slow user interface that ATI 2021 had? Do know whether it does mobile backups?
I never used 2021, was going to get it, but by the time I decided it was hard to find, and thus my move to Cyber Protect Home (subscription). The only reason I moved from 2018 is it was getting long in the tooth, and I didn't want issues down the line as 11 continues to be updated.

Anyway, the only slowness I experience is when the program is launched (normal), but once open no slowness.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Maybe I'm missing something, but why didn't you roll back to 8.0.xxxx paid version?
Yeah, in the bigger scheme of things, MR/Paramount made such a big decision based on business exigencies, and that's to be compared to the easy alternative that the OP has.
 

My Computer

System One

  • OS
    Windows 10 Pro
The bug is this: When you remove MR 8.1 Home and replace it with MR 8.0 Free and regenerate the WinPE Boot record, despite no errors being shown, the record is not created properly. To fix this, you have to go into the BCD and remove the MR boot record. When you recreate it a second time, it is correct.

So, it is not a security issue -- but their app does not create a boot record properly, forcing the user to manually remove the old one.

To me, this is a "bug".

Seriously - you think this was important enough to get all worked up about.

This is so trivial and you already found a solution.

I fully support the Reflect team's stance on this - if bug does not impact the actual backup or restore or general security and is easily fixed, don't bother wasting resources on it.
This could be a bug in the 8.1 uninstaller not cleaning up properly.
 

My Computer

System One

  • OS
    Windows 10 version 22H2 and W11 Dev.
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7 7500U
    Motherboard
    HP
    Memory
    8GB
    Graphics Card(s)
    NVIDIA Geforce 940MX
    Screen Resolution
    1920x1080
    Hard Drives
    Internal 256GB Samsung SSD plus UB3/2 attached 500GB Samsung SSD, 256GB WD SSD, 3TB WD HDD, 2TB WD HDD. 1.5TB Samsung HDD, and 7GB Network storage
    Mouse
    Logitech M705
    Internet Speed
    200Mb/sec
    Browser
    Chrome, FF, Opera, Edgium.
    Antivirus
    MS Defender, Malwarebytes
I posted this to share my experience -- not to get into disputes about how serious, or not, this is.

And yes, it could be a bug in the MR 8.1 uninstaller, not the MR 8.0 Free version -- which is why I asked MR vendor to investigate it. So THEY could determine which product is at fault -- and fix it.

The fact I discovered a workaround does not change the fact that this is still a bug -- and should still be fixed.

I'm done with this -- that is my position.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Ryzen 5600X
    Motherboard
    ASRock Steel Legend
    Memory
    16GB
    Graphics Card(s)
    EVGA GT 710
    Sound Card
    None
    Monitor(s) Displays
    23",24", 19" - flat panels
    Screen Resolution
    1920x1200
    Hard Drives
    None - only M.2 SATA and NVMe drives
    PSU
    750W
    Case
    Antec
    Cooling
    stock Wraith cooler
    Keyboard
    Corsair gaming
    Mouse
    Logitech M720
    Internet Speed
    1Gb
I posted this to share my experience -- not to get into disputes about how serious, or not, this is.

And yes, it could be a bug in the MR 8.1 uninstaller, not the MR 8.0 Free version -- which is why I asked MR vendor to investigate it. So THEY could determine which product is at fault -- and fix it.

The fact I discovered a workaround does not change the fact that this is still a bug -- and should still be fixed.

I'm done with this -- that is my position.
Sorry to hear that, and I know how you feel as I've had that happen to me, but the fact still remains... if the bug isn't serious Macrium isn't going to give it the attention you noted, especially for a discontinued version. This is pretty much what everyone has said... in their own different ways.

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.

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