Netgear Orbi RBK30. Windows cannot see my NAS drives.


k0065126

Member
Local time
3:33 PM
Posts
26
OS
Windows 11
I have a BT Smart Hub 2 and Orbi RBK30 with one satellite. The Orbi is now working correctly and I can see both my NAS drives in the Device Manager of the Orbi app.

In the BT hub manager most of the IP addresses start 192, which is what they were before I bought the Orbi, and not 10 which is what the Orbi device manager shows them as. In the BT hub manager DHCP is set to YES and Authoritative DHCP is On.

In the Address table of the Hub manager the RBR350 has an IP address starting 192, which is probably correct, and both the WD and Synology drives, and the Orbi router and satellite, are listed, but they do not show up in Windows Explorer.

However, I have managed to map both drives on my laptop and can access files on both drives from that laptop. Still no luck on the desktop computer. Whenever I try I get a message saying Windows cannot access the drive.

My desktop computer cannot see either of the NAS drives in the Network section of Windows Explorer and I cannot map a network drive to either of them. In fact only my BT hub shows in Network, the Orbi does not show at all.

On my laptop, connected over WiFi, (the BT hub's WiFi is turned off), the NAS drives both show in the Explorer/Network Computer section, the drive connected directly to the RBR350 shows in Media Devices and Storage, and the other drive is shown in Other Devices. The Network Infrastructure section shows the RBR350 (Gateway). I am able to map network drives to both NAS drives but this makes no difference to my desktop computer.

In the BT hub the Firewall is set to Default, (Allow all outgoing connections and block all unsolicited incoming traffic.). UPnP and Extended UPnP security are both on. DMZ is on and set to the IP address of the Orbi.

I have no idea where the problem lies, is it with Windows on my desktop, on Orbi or the BT hub. If anyone can suggest anything to try I will be most grateful as I am out of ideas.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
    Motherboard
    Gigabyte Technology Co., Ltd. Z390 AORUS PRO-CF
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia Quadro P400 graphics card
    Monitor(s) Displays
    iiyama
    Screen Resolution
    2560 x 1440

k0065126

Member
Thread Starter
Local time
3:33 PM
Posts
26
OS
Windows 11
Problem solved. Just putting the Orbi into access point mode was all that I needed to do.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
    Motherboard
    Gigabyte Technology Co., Ltd. Z390 AORUS PRO-CF
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia Quadro P400 graphics card
    Monitor(s) Displays
    iiyama
    Screen Resolution
    2560 x 1440

TraderGary

Stock Market Wizard
Power User
VIP
Local time
10:33 AM
Posts
567
Location
Atlanta, GA, USA
OS
Windows 11 Pro
Good to know! I have the original NetGear Orbi RBR20 mesh with one satellite. It's over 5 years old and I've thought about replacing it, but it still services my entire house and is still fast at 700/20.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Internet Speed
    700 Mbps, 24 Mbps
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft File History
    Microsoft Outlook
    Microsoft OneNote

    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    DaVinci Resolve Studio
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