New Outlook cannot update emails from server. IMAP

oldhelps · Dec 4, 2023

New Outlook can't update the mail from the server, only the message from a week ago, when I added the account.
My username and password are right and they are available on other email clients.
have posted a thread at Microsoft Community:

oldhelps · Dec 4, 2023

Sorry, the link to Microsoft Community is Here

Rollback_Jockey · Dec 4, 2023

oldhelps said:
Sorry, the link to Microsoft Community is Here

It's not in English so no input from me.

antspants · Dec 4, 2023

Does it update if you press send recieve?

Check the gear icon (settings), select the account and see if there is something checked in the send/receive frequency?

You could try resetting/repairing the Mail App

Repair App in Windows 11 Tutorial

This tutorial will show you how to repair a UWP app for your account in Windows 11. If you have Settings or a Microsoft Store app not working right, crashing, or not opening, you can reset it. The Reset feature allows you to either try to Repair an app (if supported), or Reset the app to...

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Reset App to Default in Windows 11 Tutorial

This tutorial will show you how to reset a UWP app to default for your account in Windows 11. If you have Settings or a Microsoft Store app not working right, crashing, or not opening, you can reset it. The Reset feature allows you to either try to Repair an app (if supported), or Reset the...

www.elevenforum.com

You could also try setting Outlook back to the old Outlook to see if the sync issue still exists.