No Photos In Phone Link App


swerd

swerd

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Hi everyone,

I have recently noticed that in Phone Link, the photos are not showing. All I see is a grey box.

I have tried unlinking and relinking with no success.

Has anyone got any ideas?

Cheers
 

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My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
I have the same problem but I I got to apps and click on gallery the photos are all there. On the apps screen the icons for the app just show as grey squares: It used to work fine fine so it's maybe the result of an update to the link app. a windows update or a combination of the two. As I still have the functionality I'll wait for a bit and see if it rights itself. I've reported it on feedback hub.
1698680510342.png1698680510342.png
 
Last edited:

My Computer

System One

  • OS
    Windows 11 24H2 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 7600
    Motherboard
    Gigabyte B650M Aorus Elite AX Ice
    Memory
    32 Gb DDR5 6000Hz Corsair Vengeance
    Graphics Card(s)
    Sapphire Pulse RX 7600
    Sound Card
    Internal Realtek
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    WD Black SN 770 1Tb; SanDisk SDSSDA240G ; Seagate 2Tb HDD
    PSU
    MSI MAG A750GL
    Case
    Enermax Marbleshell MS21
    Cooling
    Thermaltake Peerless Assassin 120 White ARGB, 3 x 120 intake, 1 x 120 exhaust
    Keyboard
    Aukey KM-G12
    Mouse
    Logitech M510 Wireless
    Internet Speed
    400 Mbs up & down
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
It's working for me again.

How about you, @Graulges?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Just checked, it's back for me too. Probably never know why it happened.
 

My Computer

System One

  • OS
    Windows 11 24H2 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 7600
    Motherboard
    Gigabyte B650M Aorus Elite AX Ice
    Memory
    32 Gb DDR5 6000Hz Corsair Vengeance
    Graphics Card(s)
    Sapphire Pulse RX 7600
    Sound Card
    Internal Realtek
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    WD Black SN 770 1Tb; SanDisk SDSSDA240G ; Seagate 2Tb HDD
    PSU
    MSI MAG A750GL
    Case
    Enermax Marbleshell MS21
    Cooling
    Thermaltake Peerless Assassin 120 White ARGB, 3 x 120 intake, 1 x 120 exhaust
    Keyboard
    Aukey KM-G12
    Mouse
    Logitech M510 Wireless
    Internet Speed
    400 Mbs up & down
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
I have lots of intermittent problems with Phone Link.
It's not the most reliable application.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Mine's still fine. Hope yours settles down.
 

My Computer

System One

  • OS
    Windows 11 24H2 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 7600
    Motherboard
    Gigabyte B650M Aorus Elite AX Ice
    Memory
    32 Gb DDR5 6000Hz Corsair Vengeance
    Graphics Card(s)
    Sapphire Pulse RX 7600
    Sound Card
    Internal Realtek
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    WD Black SN 770 1Tb; SanDisk SDSSDA240G ; Seagate 2Tb HDD
    PSU
    MSI MAG A750GL
    Case
    Enermax Marbleshell MS21
    Cooling
    Thermaltake Peerless Assassin 120 White ARGB, 3 x 120 intake, 1 x 120 exhaust
    Keyboard
    Aukey KM-G12
    Mouse
    Logitech M510 Wireless
    Internet Speed
    400 Mbs up & down
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
Well, the app would not connect. So I reset it and set it up again.

The photos are not there again. I cannot believe how bad this app is. It's useless junk.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
I haven't had the problem return. I've had a look round via google but I haven't seen anything that might apply if it was working before and you haven't made any changes such as changing where your photos are stored on your phone. You could check that synching has got turned off although why would it. There are some settings relating to photos on the phone link settings/features - photos section lower down the page below Notifications and Messages. There's always reinstall and see if that helps. I tried that before and it didn't help but you never know.
 

My Computer

System One

  • OS
    Windows 11 24H2 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 7600
    Motherboard
    Gigabyte B650M Aorus Elite AX Ice
    Memory
    32 Gb DDR5 6000Hz Corsair Vengeance
    Graphics Card(s)
    Sapphire Pulse RX 7600
    Sound Card
    Internal Realtek
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    WD Black SN 770 1Tb; SanDisk SDSSDA240G ; Seagate 2Tb HDD
    PSU
    MSI MAG A750GL
    Case
    Enermax Marbleshell MS21
    Cooling
    Thermaltake Peerless Assassin 120 White ARGB, 3 x 120 intake, 1 x 120 exhaust
    Keyboard
    Aukey KM-G12
    Mouse
    Logitech M510 Wireless
    Internet Speed
    400 Mbs up & down
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
swerd said:
Well, the app would not connect. So I reset it and set it up again.

The photos are not there again. I cannot believe how bad this app is. It's useless junk.
Click to expand...
Sorry you are having problems.
It works OK for me but MS would need to take a look at Intel Unison for ease of setup.
It does not have a widget though, yet.
You can get it from the MS Store.
www.intel.com

Intel® Unison™ App - Seamlessly Link Phones and Devices to Your PC

Intel® Unison™ app allows your PC to be the center of a multi-device experience by linking your phone or tablet and other devices to your computer regardless of operating system.
www.intel.com www.intel.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & IGB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 13 (Trixie)
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I set up my desktop to use Unison. I am very happy with it. However, it does not support use on multiple computers. Phone link is screwing up AGAIN for me on my laptop. I really cannot believe this. How is MS so useless?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
swerd said:
I set up my desktop to use Unison. I am very happy with it. However, it does not support use on multiple computers. Phone link is screwing up AGAIN for me on my laptop. I really cannot believe this. How is MS so useless?
Click to expand...
Did you get todays update?

www.elevenforum.com

New Link to Windows app version released for Android and iOS - Feb. 15

Get instant access to everything you love on your phone, right from your PC. To get started, install the Link to Windows app on your Android phone and connect it with the Phone Link app on your Windows PC. Link to Windows app version 1.23122.322.0 for Android: What's new No information from...
www.elevenforum.com www.elevenforum.com

Maybe it’s the phone end. Hopefully 🤞
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Haha, now it's broken again. Is this some sort of joke? How incompetent can these people at MS be? If only Unison could work on more than 1 PC.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus TUF Gaming X570-Pro WiFi II
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 6800 XT
    Sound Card
    Realtek ALC897 @ AMD K19.2
    Monitor(s) Displays
    AOC U34G2G4R3 [34" LCD]
    Screen Resolution
    3440x1440
    Hard Drives
    NVMe Samsung SSD 970 x 2
    Samsung SSD 860 EVO 1TB
    4TB ST4000DM004-2CV104
    PSU
    750W Coolermaster V Series V750 80 Plus Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    250Mbps
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
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