No Photos In Phone Link App


swerd

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Hi everyone,

I have recently noticed that in Phone Link, the photos are not showing. All I see is a grey box.

I have tried unlinking and relinking with no success.

Has anyone got any ideas?

Cheers
 

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My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
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    Antivirus
    Bitdefender Total Security
I have the same problem but I I got to apps and click on gallery the photos are all there. On the apps screen the icons for the app just show as grey squares: It used to work fine fine so it's maybe the result of an update to the link app. a windows update or a combination of the two. As I still have the functionality I'll wait for a bit and see if it rights itself. I've reported it on feedback hub.
1698680510342.png1698680510342.png
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 22H2 22635.3570
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 Pro 4650G
    Motherboard
    Gigabyte B550M DS3H
    Memory
    16 Gb DDR4 3200 Corsaire Vengeance
    Graphics Card(s)
    On CPU: Radeon Vega 7
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1 Pro USB
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    Crucial CT250P2SSD8 System; Sandisk SDSSDA240G Apps; Seagate 2Tb HDD Data
    PSU
    Corsair Bronze 550W
    Case
    No idea, got it from my son
    Cooling
    standard
    Keyboard
    Aukey KM-G12
    Mouse
    Micrsoft bluetooth
    Internet Speed
    3.7 Mbs
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
It's working for me again.

How about you, @Graulges?
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Just checked, it's back for me too. Probably never know why it happened.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 22635.3570
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 Pro 4650G
    Motherboard
    Gigabyte B550M DS3H
    Memory
    16 Gb DDR4 3200 Corsaire Vengeance
    Graphics Card(s)
    On CPU: Radeon Vega 7
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1 Pro USB
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    Crucial CT250P2SSD8 System; Sandisk SDSSDA240G Apps; Seagate 2Tb HDD Data
    PSU
    Corsair Bronze 550W
    Case
    No idea, got it from my son
    Cooling
    standard
    Keyboard
    Aukey KM-G12
    Mouse
    Micrsoft bluetooth
    Internet Speed
    3.7 Mbs
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
I have lots of intermittent problems with Phone Link.
It's not the most reliable application.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
Mine's still fine. Hope yours settles down.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 22635.3570
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 Pro 4650G
    Motherboard
    Gigabyte B550M DS3H
    Memory
    16 Gb DDR4 3200 Corsaire Vengeance
    Graphics Card(s)
    On CPU: Radeon Vega 7
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1 Pro USB
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    Crucial CT250P2SSD8 System; Sandisk SDSSDA240G Apps; Seagate 2Tb HDD Data
    PSU
    Corsair Bronze 550W
    Case
    No idea, got it from my son
    Cooling
    standard
    Keyboard
    Aukey KM-G12
    Mouse
    Micrsoft bluetooth
    Internet Speed
    3.7 Mbs
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
Well, the app would not connect. So I reset it and set it up again.

The photos are not there again. I cannot believe how bad this app is. It's useless junk.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
I haven't had the problem return. I've had a look round via google but I haven't seen anything that might apply if it was working before and you haven't made any changes such as changing where your photos are stored on your phone. You could check that synching has got turned off although why would it. There are some settings relating to photos on the phone link settings/features - photos section lower down the page below Notifications and Messages. There's always reinstall and see if that helps. I tried that before and it didn't help but you never know.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 22635.3570
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 5 Pro 4650G
    Motherboard
    Gigabyte B550M DS3H
    Memory
    16 Gb DDR4 3200 Corsaire Vengeance
    Graphics Card(s)
    On CPU: Radeon Vega 7
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1 Pro USB
    Monitor(s) Displays
    Dell U2312HM + Dell U2412M
    Screen Resolution
    1920x1200 Dell U2412M 1920x1080 Dell U2312HM
    Hard Drives
    Crucial CT250P2SSD8 System; Sandisk SDSSDA240G Apps; Seagate 2Tb HDD Data
    PSU
    Corsair Bronze 550W
    Case
    No idea, got it from my son
    Cooling
    standard
    Keyboard
    Aukey KM-G12
    Mouse
    Micrsoft bluetooth
    Internet Speed
    3.7 Mbs
    Browser
    Brave / Edge
    Antivirus
    Windows / Malwarebytes
Well, the app would not connect. So I reset it and set it up again.

The photos are not there again. I cannot believe how bad this app is. It's useless junk.
Sorry you are having problems.
It works OK for me but MS would need to take a look at Intel Unison for ease of setup.
It does not have a widget though, yet.
You can get it from the MS Store.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I set up my desktop to use Unison. I am very happy with it. However, it does not support use on multiple computers. Phone link is screwing up AGAIN for me on my laptop. I really cannot believe this. How is MS so useless?
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security
I set up my desktop to use Unison. I am very happy with it. However, it does not support use on multiple computers. Phone link is screwing up AGAIN for me on my laptop. I really cannot believe this. How is MS so useless?
Did you get todays update?


Maybe it’s the phone end. Hopefully 🤞
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Haha, now it's broken again. Is this some sort of joke? How incompetent can these people at MS be? If only Unison could work on more than 1 PC.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3300 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 640, Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH - cAVS
    Screen Resolution
    1920 X 1080p
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7 (256 GB)
    ST2000LM007-1R8174 (2 TB, 5400 RPM, SATA-III)
    Browser
    Firefox / Chrome / Edge / Vivaldi
    Antivirus
    Bitdefender Total Security

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