Phone Link Call Audio Problems


crizzo

New member
Local time
6:25 AM
Posts
1
OS
Windows 11
Hello,
Just got a new Dell XPS 8960 w/Windows 11 Home/23H2. All updates (Windows and drivers) applied. I am trying to setup the Phone Link with my Google Pixel 6a (Android Phone) running on the Google Fi network. I already have researched the internet for everything posted out there and did everything suggested. Specifically, I have installed/reinstalled all software/updates on PC and Phone. I have gone through all setup instructions with no error/warning messages displayed during setups on either the phone and Windows. Checked and rechecked all permissions/connections on both phone and PC. Here is my problem and current status of operation:

Problem: Audio quality when making/receiving calls...SUCKS!!! Symptoms: phone link makes and receives calls. Very low audio volume heard by caller/receiver. Even with low volume can hear little pops/ticks in the background. Can't say voice is breaking up due to low volume and popping sounds.

Configuration/Operational Status in Phone Link app while running:

1) PC/Phone - Bluetooth and Wireless net connectivity are engaged and displaying they are connected to each other
2) Link to Windows on phone shows connection to PC is there, all permissions for Link to Windows are correct
3) Initiating/Receiving/Disconnecting calls works correctly
4) Text messages and Contacts from phone are downloaded and displayed
5) Sending/Receiving text messages from Phone Link works correctly.
6) Phone notifications are being sent to Phone Link and displaying correctly
7) All microphone and speaker setups are correct on PC/Phone and per tests I ran on PC microphone/speakers. All other multimedia video, audio, recording on PC work correctly.

There are two other anomalies I haven't brought up yet and don't know if they are having any impact on this problem:

1) When I attempt to play music from my phone to Phone Link the audio doesn't route to my PC and starts playing from the phone. However, the album art and player controls show up on phone link and work correctly controlling my phone player.
2) I logged into my Microsoft account and went to look at what devices they had recorded for me. They showed my new PC and my Xbox. Under the link to manage Android and iOS devices it doesn't show my phone. I would assume it would have been added when I did the phone link setup. So for whatever reason it isn't listed either under the top level screen or under Android devices. I tried to add it manually but that didn't work either, even though I put in the proper information it asked for.
3) One last thought. Does running on Google Fi network have any impact or the fact that my phone picks up (switches automatically) to running on my house Wi-Fi as the best signal versus my cellular connection? It's my understanding that Phone link is using the Bluetooth connection for initiating and receiving calls as well as call audio and music playing. And uses Wi-Fi for data exchanges of things like call/message logs, notifications, photos, etc.

Any help, knowledge, or suggestions on this would be appreciated!!!
Regards
 
Windows Build/Version
Windows 11 Home/23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell/XPS 8690
I wish I could give you an answer to your Phone Link problems, but I find it to be a very dodgy program even though the updates come though regularly. Maybe one day, it'll mature and become a great program, but I've given up wasting too much time with it for now.


Maybe some Phone Link guru will come along and give you some proper help.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
Problem: Audio quality when making/receiving calls...SUCKS!!!

Welcome to the Club! I'm a newb here too, looking for answers about why Phone Link audio is all choppy and stutters with my Galaxy S10. I have a new pc and I've reinstalled drivers and software and still no luck. Sorry I can't help... just commiserate!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    GMKtec 7735HS
    CPU
    AMD Ryzen 7
    Memory
    16g
    Monitor(s) Displays
    Dual 27"
    Hard Drives
    2tb
    Case
    Mini PC
    Mouse
    MX Master 3
    Internet Speed
    300
    Browser
    Chrome
    Antivirus
    Malwarebytes
Welcome to the Club! I'm a newb here too, looking for answers about why Phone Link audio is all choppy and stutters with my Galaxy S10. I have a new pc and I've reinstalled drivers and software and still no luck. Sorry I can't help... just commiserate!
It's a troubled app, Wysocki.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam

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