Nuc black screen, unresponsive but still powered on.


Guntrithor

New member
Local time
4:18 PM
Posts
1
OS
windows 11
Hi
I have a nuc 10i3FNH, Windows 11 Pro 22H2 22621.1992
I have updated all drivers, bios. It is not plugged into a screen, but requires it to run 24/7 online to access remotely.
However, it randomly stops responding, black screen (when I plug in an HDMI) and have to restart it. Goes offline from Chrome remote desktop.
Can someone look at the diagnosis from log collector and tell me what is happening? Thank you :)
 
Windows Build/Version
22621.1992

Attachments

My Computer My Computer

At a glance

windows 11Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.5...16.0 GB (15.8 GB usable)
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
NUC10i3FNH
CPU
Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz
Memory
16.0 GB (15.8 GB usable)
The logs displayed BSOD without the generation of dump files.

For troubleshooting the BSOD it will be useful to have periods in which the computer does not automatically reboot and periods in which there is expected downtime.



Please perform the following steps:


1) Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive




2) Post images or share links displaying:

a) startup and recovery system failure settings
b) virtual memory page file settings



3) Run HD Tune (free or trial version) (all drives)

Post images or share links for results on these tabs:

a) Health
b) Benchmark
c) Full error scan



4) Run Sea Tools for Windows Long Generic test > post images or share links into this thread using one drive, drop box, or google drive





5) For any new BSOD post a new V2 share link into the newest post



6) Read this link on Windows Driver Verifier (WDV)

(Do not use the tool until the drive test results are posted.)

 
Last edited:

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation

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