Nuc black screen, unresponsive but still powered on.


Guntrithor

New member
Local time
11:59 AM
Posts
1
OS
windows 11
Hi
I have a nuc 10i3FNH, Windows 11 Pro 22H2 22621.1992
I have updated all drivers, bios. It is not plugged into a screen, but requires it to run 24/7 online to access remotely.
However, it randomly stops responding, black screen (when I plug in an HDMI) and have to restart it. Goes offline from Chrome remote desktop.
Can someone look at the diagnosis from log collector and tell me what is happening? Thank you :)
 
Windows Build/Version
22621.1992

Attachments

  • MSPSERVER2-(2023-07-25_15-42-07).zip
    513.8 KB · Views: 2

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    NUC10i3FNH
    CPU
    Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHz
    Memory
    16.0 GB (15.8 GB usable)
The logs displayed BSOD without the generation of dump files.

For troubleshooting the BSOD it will be useful to have periods in which the computer does not automatically reboot and periods in which there is expected downtime.



Please perform the following steps:


1) Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive




2) Post images or share links displaying:

a) startup and recovery system failure settings
b) virtual memory page file settings



3) Run HD Tune (free or trial version) (all drives)

Post images or share links for results on these tabs:

a) Health
b) Benchmark
c) Full error scan



4) Run Sea Tools for Windows Long Generic test > post images or share links into this thread using one drive, drop box, or google drive





5) For any new BSOD post a new V2 share link into the newest post



6) Read this link on Windows Driver Verifier (WDV)

(Do not use the tool until the drive test results are posted.)

 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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