OneDrive's Personal Vault not accessible anymore


J

JohnnyGui

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Windows Pro 11 23H2 Build 22631.3737
Trying to unlock OneDrive's Personal Vault within Windows explorer gives the following error: We couldn't set up your Personal Vault 0x8004db93
Opening the vault through OneDrive's website works fine.

Uninstalling and reinstalling OneDrive didn't fix this.
Two others are having this issue recently found here: OneDrive Vault: "We couldn't set up your Personal Vault" 0x8004db93 - Microsoft Q&A

Is anyone else here having this issue lately?
 
Windows Build/Version
24H2 26100.4351

My Computer

System One

  • OS
    Windows Pro 11 23H2 Build 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    i5-12600K
    Motherboard
    Gigabyte Z690 UD DDR4
    Memory
    Transcend 16GB
    Graphics Card(s)
    Zotac 4070Ti Trinity
    Sound Card
    Internal: Realtek® ALC892 codec
    Monitor(s) Displays
    Asus VZ239-H
    Screen Resolution
    1080p
    Hard Drives
    Kingston 500GB nVME
    Case
    Fractal Focus 2 RGB White
    Cooling
    Xilence LQ240PRO Watercooling
    Browser
    Edge Chromium
Try and Clear Cached OneDrive Credentials via keymgr.dll
  • Press Windows + R to open the Rundialog.
  • Type: “control keymgr.dll” and hit Enter
    • This should open the Stored Usernames and Passwords (a legacy interface for credential management).
  • Look through the list for entries related to:
    • OneDrive Cached Credential
    • MicrosoftAccount:your-email@example.com
    • Or anything referencing OneDrive or Microsoft Office
  • Select each relevant entry and click Remove.
  • Close the dialog.
  • Reboot
  • Launch OneDrive again and sign in fresh.


Have you tried resetting OneDrive?

www.elevenforum.com

Reset OneDrive in Windows 10 and Windows 11

This tutorial will show you how to reset OneDrive for your account in Windows 10 and Windows 11. You can use OneDrive to sync files and folders between your computer and the cloud, so you can get to your files from anywhere - your computer, your mobile device, and even through the OneDrive...
www.elevenforum.com www.elevenforum.com


You could also skim through these tutorials to see if anything is amis in relation to your vault

Lock and Unlock OneDrive Personal Vault in Windows 11 and Windows 10
Enable or Disable OneDrive Personal Vault
Set up OneDrive Personal Vault in Windows 11 and Windows 10
Change OneDrive Personal Vault Auto Lock After Time in Windows 11

Also note, there was a cumulative update today for 24H2.

www.elevenforum.com

KB5062553 Windows 11 Cumulative Update build 26100.4652 (24H2) - July 8

Windows Blogs: July 8, 2025 - KB5062553 (OS Build 26100.4652) Windows Secure Boot certificate expiration Important: Secure Boot certificates used by most Windows devices are set to expire starting in June 2026. This might affect the ability of certain personal and business devices to boot...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5624
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
I'm a Microsoft 365 subscriber and have 1 terabyte of cloud OneDrive. My Personal Vault is working just fine, as always.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 16 9640
    CPU
    Intel Core Ultra 9 185H
    Memory
    32GB LPDDR5x 7467 MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 8GB GDDR6
    Monitor(s) Displays
    16.3 inch 4K+ OLED Infinity Edge Touch
    Screen Resolution
    3840 x 2400
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    Cooling
    Vapor Chamber Cooling
    Mouse
    None
    Internet Speed
    960 Mbps Netgear Mesh + 2 Satellites
    Browser
    Microsoft Edge (Chromium)
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Microsoft Sysinternals Suite
    Microsoft BitLocker
    Microsoft Copilot
    Macrium Reflect X subscription
    Dell Support Assist
    Dell Command | Update
    1Password Password Manager
    Amazon Kindle for PC
    Lightroom/Photoshop subscription
    Interactive Brokers Trader Workstation
I used mine earlier today no issues here. To state the obvious are you logged into Windows with the same account?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4351)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
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