Outlook 2016 and Win 11 Pro...hyperlinks not working


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stevem5000

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I had Office 2021 installed and working fine but it did allow me to follow hyperlinks in emails.......
But I didn't like a few things the program so I uninstalled it....rebooted....and installed Office Professional Pro 2016.....
Office is activated....

Outlook found the PST and set up perfectly....
I can send and receive emails no problem...

Problem is I cannot open a hyperlink from any email....Nor can I use Control + select to open a hyperlink...
I get generic error...."Your organization's policies are preventing u from completing this action for you. For more info please contact your help desk...

This is a stand alone computer not connected to any domains, servers, intranets etc.....

I seem to recall a checkbox somewhere...
Options > Mail I think....that you check if you want active hyperlinks....

Suggestions is appreciated...
"
 

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Set Your Default Browser Properly.

Even if it looks correct, reselecting it can refresh the setting:

  • Go to Settings > Apps > Default Apps
  • Scroll to Web browser and choose Microsoft Edge, Chrome, or Firefox
  • Restart Outlook and test a hyperlink
Also check:
  • Open Control Panel > Default Programs > Set Associations
  • Ensure .html, .htm, HTTP, and HTTPS are linked to your browser
 

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    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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    I’m on a horse.

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    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
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    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
I use Brave...it is set as default for all http settings.....Brave has always been my default.....
I reset the settings in Brave and went thru all my default app settings......everything seems to be
what it should be......

What's so confusing to me.......With Office 2021....Outlook worked fine.......all I did was uninstall 2021 and install 2016....
Nothing else was changed........
Tomorrow I'll re install 2016...see if that helps...
Thanks for the suggestions...
 

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10 and 11 Linux16HIS QP3-41H-A
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10 and 11 Linux
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Asus Z97-ar
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HIS QP3-41H-A
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2 Dell 22"
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M.2 for system M.2 Data and 2 - SATA for photos and music data
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I had this problem (on W10) in 2020 (plus ca change etc): but before recalling that, I googled, and found this - a very old web page, I suspect, but apparently dated 06/25/2025 (I wonder...). In there are instructions on fixing the problem for browsers IE-6 to IE10 (and nothing else!), but also a ref to a registry setting in HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command.

Intrigued by that, I checked my registry, and sure enough I have that value set, as "C:\Program Files\Mozilla Firefox\firefox.exe" %1

So that rang a bell, and in my notes I found the 2020 reference, which explained that the problem arose once IE was removed from Windows, because Outlook (in my case O2010) was still trying to run IE. How absurd. Anyway, updating that reg entry to point to my browser of choice did the trick, and still works to this day. This post in the W10 forum explains more.

HTH, Martin
 

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mngerhold....
Thanks for the suggestion.....However I think you are deeper into the registry than I am...
When I go to HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command ....
I have HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command\Shell\Print\command....In command I have
"C:\Program Files\Microsoft Office\Office 16\msohtmed.exe" /p %1
Arel you saying I should modify this entry to "C:\Program Files\Brave\Brave.exe" %1 .....??????
 

My Computer My Computer

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10 and 11 Linux16HIS QP3-41H-A
OS
10 and 11 Linux
Computer type
PC/Desktop
Motherboard
Asus Z97-ar
Memory
16
Graphics Card(s)
HIS QP3-41H-A
Sound Card
default
Monitor(s) Displays
2 Dell 22"
Hard Drives
M.2 for system M.2 Data and 2 - SATA for photos and music data
PSU
Yes...I have one
Case
Now sure
Internet Speed
650 both ways
Browser
Brave
Antivirus
Win Defender
-- all I did was uninstall 2021 and install 2016

Try creating a new 2016 Profile? I can see where 2016 might have problems using a Profile created in 2021.

This will mean you loose all your Outlook Settings and you'll have to export your Contacts and Calendar from the old profile and import them into the new profile. Messy.

How do I create a new Outlook profile?
 

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stevem5000 said:
In command I have "C:\Program Files\Microsoft Office\Office 16\msohtmed.exe" /p %1
Arel you saying I should modify this entry to "C:\Program Files\Brave\Brave.exe" %1 .....??????
Click to expand...
NO: the browser setting should be under ...shell\open\command, just as mine. If that key does not exist, create it. Your setting under ...shell\open\command\shell\print\command (you may have mis-typed) matches mine under ...shell\Print\command. (but I am on 2010).
 

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    Motherboard
    GA-A320M-S2H
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    Samsung SSD 512GB Nvme
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    FF + Edge
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    MS Defender
Well....I am not quite at the point to create a new profilel in Outlook....
Right now I'm getting along ok with just copying the hyperlink.....

BUT.......this machine needs to be rebuilt as there are several things not working quite right......mostly this hyperlilnk thing and
my iDrive backup is not running.......so gonna do a rebuild in a couple weeks and see where that puts me.....

I have several drives on this PC.......C:\ is only the OS and Programs.......All data are on other drives.....so backing up the C:\ is easy.....

Many thanks to all of you for your suggestions.....
I appreciate you taking the time....

And mngerhold......I created the 2 folders and put the "C:\Program Files\Brave\Brave.exe" %1 in Shell\Open\Command and did not work.....

Again...thank you all......
 

My Computer My Computer

At a glance

10 and 11 Linux16HIS QP3-41H-A
OS
10 and 11 Linux
Computer type
PC/Desktop
Motherboard
Asus Z97-ar
Memory
16
Graphics Card(s)
HIS QP3-41H-A
Sound Card
default
Monitor(s) Displays
2 Dell 22"
Hard Drives
M.2 for system M.2 Data and 2 - SATA for photos and music data
PSU
Yes...I have one
Case
Now sure
Internet Speed
650 both ways
Browser
Brave
Antivirus
Win Defender
stevem5000 said:
And mngerhold......I created the 2 folders and put the "C:\Program Files\Brave\Brave.exe" %1 in Shell\Open\Command and did not work.....
Click to expand...
can you open Regedit, and get a screen-shot of the key as it appears? Like this:
open link.webp
 

My Computers My Computers

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  • At a glance

    W10Ryzen3-2200G16 GB Kingston HyperX DDR4Integrated
    OS
    W10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home brew
    CPU
    Ryzen3-2200G
    Motherboard
    GA-A320M-S2H
    Memory
    16 GB Kingston HyperX DDR4
    Graphics Card(s)
    Integrated
    Sound Card
    Integrated
    Monitor(s) Displays
    LG W2246
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p 256GB NVMe M.2
    Seagate Barracuda 7200 1TB
    Gash Seagate ST31608
    PSU
    2006-vintage no-name
    Case
    Acer Aspire 2006
    Cooling
    Air (fan-assist)
    Keyboard
    HP SK-2885
    Mouse
    wireless
    Internet Speed
    32 mbps
    Browser
    FF latest
    Antivirus
    MS Defender

  • At a glance

    W10Ryzen 5 3500U8 GBon-board
    Operating System
    W10
    Computer type
    Laptop
    Manufacturer/Model
    HP 255 G8
    CPU
    Ryzen 5 3500U
    Memory
    8 GB
    Graphics card(s)
    on-board
    Monitor(s) Displays
    16"
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 512GB Nvme
    Browser
    FF + Edge
    Antivirus
    MS Defender
Screenshot 2025-08-06 104230.webp
 

My Computer My Computer

At a glance

10 and 11 Linux16HIS QP3-41H-A
OS
10 and 11 Linux
Computer type
PC/Desktop
Motherboard
Asus Z97-ar
Memory
16
Graphics Card(s)
HIS QP3-41H-A
Sound Card
default
Monitor(s) Displays
2 Dell 22"
Hard Drives
M.2 for system M.2 Data and 2 - SATA for photos and music data
PSU
Yes...I have one
Case
Now sure
Internet Speed
650 both ways
Browser
Brave
Antivirus
Win Defender
Well, that looks OK to me, so I don't have anything else to offer (I have to assume the path to Brave and .exe name are correct). But try a re-boot before giving up.
 

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System One System Two

  • At a glance

    W10Ryzen3-2200G16 GB Kingston HyperX DDR4Integrated
    OS
    W10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home brew
    CPU
    Ryzen3-2200G
    Motherboard
    GA-A320M-S2H
    Memory
    16 GB Kingston HyperX DDR4
    Graphics Card(s)
    Integrated
    Sound Card
    Integrated
    Monitor(s) Displays
    LG W2246
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p 256GB NVMe M.2
    Seagate Barracuda 7200 1TB
    Gash Seagate ST31608
    PSU
    2006-vintage no-name
    Case
    Acer Aspire 2006
    Cooling
    Air (fan-assist)
    Keyboard
    HP SK-2885
    Mouse
    wireless
    Internet Speed
    32 mbps
    Browser
    FF latest
    Antivirus
    MS Defender

  • At a glance

    W10Ryzen 5 3500U8 GBon-board
    Operating System
    W10
    Computer type
    Laptop
    Manufacturer/Model
    HP 255 G8
    CPU
    Ryzen 5 3500U
    Memory
    8 GB
    Graphics card(s)
    on-board
    Monitor(s) Displays
    16"
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 512GB Nvme
    Browser
    FF + Edge
    Antivirus
    MS Defender
Thanks mngerhold.....we gave it a good shot..!!!

Couple weeks I'll have a chance to reload Win 11 and reinstall everything and see what that does...
 

My Computer My Computer

At a glance

10 and 11 Linux16HIS QP3-41H-A
OS
10 and 11 Linux
Computer type
PC/Desktop
Motherboard
Asus Z97-ar
Memory
16
Graphics Card(s)
HIS QP3-41H-A
Sound Card
default
Monitor(s) Displays
2 Dell 22"
Hard Drives
M.2 for system M.2 Data and 2 - SATA for photos and music data
PSU
Yes...I have one
Case
Now sure
Internet Speed
650 both ways
Browser
Brave
Antivirus
Win Defender
I'll be damned.....
IT'S WORKING...!!!
 

My Computer My Computer

At a glance

10 and 11 Linux16HIS QP3-41H-A
OS
10 and 11 Linux
Computer type
PC/Desktop
Motherboard
Asus Z97-ar
Memory
16
Graphics Card(s)
HIS QP3-41H-A
Sound Card
default
Monitor(s) Displays
2 Dell 22"
Hard Drives
M.2 for system M.2 Data and 2 - SATA for photos and music data
PSU
Yes...I have one
Case
Now sure
Internet Speed
650 both ways
Browser
Brave
Antivirus
Win Defender
What - after a re-boot? If so, I apologise for not mentioning it before. Martin
 

My Computers My Computers

System One System Two

  • At a glance

    W10Ryzen3-2200G16 GB Kingston HyperX DDR4Integrated
    OS
    W10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home brew
    CPU
    Ryzen3-2200G
    Motherboard
    GA-A320M-S2H
    Memory
    16 GB Kingston HyperX DDR4
    Graphics Card(s)
    Integrated
    Sound Card
    Integrated
    Monitor(s) Displays
    LG W2246
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 760p 256GB NVMe M.2
    Seagate Barracuda 7200 1TB
    Gash Seagate ST31608
    PSU
    2006-vintage no-name
    Case
    Acer Aspire 2006
    Cooling
    Air (fan-assist)
    Keyboard
    HP SK-2885
    Mouse
    wireless
    Internet Speed
    32 mbps
    Browser
    FF latest
    Antivirus
    MS Defender

  • At a glance

    W10Ryzen 5 3500U8 GBon-board
    Operating System
    W10
    Computer type
    Laptop
    Manufacturer/Model
    HP 255 G8
    CPU
    Ryzen 5 3500U
    Memory
    8 GB
    Graphics card(s)
    on-board
    Monitor(s) Displays
    16"
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 512GB Nvme
    Browser
    FF + Edge
    Antivirus
    MS Defender
I had rebooted several times before........but not after you registry edit......
Apology not needed.....

WE did it...!!!
 

My Computer My Computer

At a glance

10 and 11 Linux16HIS QP3-41H-A
OS
10 and 11 Linux
Computer type
PC/Desktop
Motherboard
Asus Z97-ar
Memory
16
Graphics Card(s)
HIS QP3-41H-A
Sound Card
default
Monitor(s) Displays
2 Dell 22"
Hard Drives
M.2 for system M.2 Data and 2 - SATA for photos and music data
PSU
Yes...I have one
Case
Now sure
Internet Speed
650 both ways
Browser
Brave
Antivirus
Win Defender
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