Outlook 365 trying unsuccessfully to download the Outlook Offline Address Book


J

jacobacci

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Windows 11 23H2
I am using Outlook 365 with a hosted Exchange account and it keeps trying unsuccessfully to download the Outlook Offline Address Books, resulting in BITS job errors.
Microsoft® Outlook® for Microsoft 365 MSO (Version 2409 Build 16.0.18025.20030) 64-bit
Where would I start looking for the root cause of this error?
Thanks for any hints.

Code: 
C:\Windows\System32>bitsadmin /list /allusers

BITSADMIN version 3.0
BITS administration utility.
(C) Copyright Microsoft Corp.

{DDD254D1-B02F-4674-AD17-159D186E02A8} 'Edge Component Updater' TRANSFERRED 1 / 1 975576 / 975576
{B7AD39C2-285F-4952-ADB9-B450205F2029} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{27B077A5-4E44-4D04-BE4B-190F1B40ADD9} 'PDFCLOGFILE' ERROR 0 / 1 0 / 34853
{48347424-3023-426F-BE28-F2D59B78A672} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{3F7DBE68-1596-4CC1-92A3-E1CA2EC42200} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{F5AEAAC4-5712-4137-BDC4-5597958D38FE} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{E925E879-51F5-4777-94DE-A26294E10A35} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{E2F28BAF-DE5D-49C1-86FE-471755E2978A} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{85E8BD4F-A777-410A-AAFE-AC4000C1EF33} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{EF130927-BA30-4260-B5B6-A0F2990BE4C2} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{0AE1FA8B-9F1F-4A83-96B0-4B061E72F342} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{60F9421C-7431-4400-80A0-FC2BCF50B8EA} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{40E46780-EB88-4420-B181-21F9B81016B3} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{B749658A-7DD7-4D98-B106-0EB74604A88B} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{49AFB36A-0B55-4EBD-BFF1-DB2425320648} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{0173A23A-92C0-4FCA-9BE6-0946550E2D30} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{29568EE4-6EC2-4F5B-B1C5-29B27332BBDD} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{7FF55433-C097-4781-89B0-27FA92C2FEC7} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{AD22F452-9E54-404F-AC4B-9CC2116D5761} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{E0F522ED-3F91-4A1E-8330-5B27DAC75D16} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{1F909B5E-42F6-4EEA-B691-001456CFBB94} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{1757C42E-356F-49E6-BF83-60681C2B16A9} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{A1BA8956-D4A2-4E29-9578-849BACC20E61} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{363E2DED-F2B6-484F-9718-31776AB39DFD} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{7780C5F7-E550-4542-86CC-041764CD3FF1} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{6AF159CC-33AD-4279-AC94-0F78AA47D0C3} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{5A2D4BFB-9808-4B04-A57C-4EED44005809} 'Chrome Component Updater' TRANSFERRED 1 / 1 14317402 / 14317402
{A41AD115-1F3C-4BA4-A4E9-E16E24204ECD} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{C39CABA1-68F7-43CC-91DB-1A18E2B57A5B} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{90830448-512D-45AB-BA26-976AA046AE1B} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{7C3E5B5D-8F50-442E-93A8-25D73BC823E7} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{8ED83A93-05E6-4498-9BB4-F4B12FA58B5F} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{85F990AB-C02D-4FA6-B1AD-A9F673D12F84} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{42049F1E-7E89-4E7C-836D-815399CC8A05} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{4D33433B-D027-4B44-9DCB-A6B8969FECA7} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{FC9B3431-5771-4A93-9259-3EDAE4788F20} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{563BB76F-2D00-4F47-86BB-E6CE57283748} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{D511A712-BAEC-4466-9DF0-D5DB376D5A0A} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{F44CC25E-353A-41CD-9B71-25CDD3DF11F3} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{EF18D1F2-E8D8-449D-AD9F-427E96F51345} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{F76D3FCA-BEFF-46DD-9966-29F798A27577} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{A9C21B34-02C3-4477-A2A4-427A1F0C102A} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{5C953779-F5BD-4CE1-9843-31457D4289A4} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{B84C4F38-1918-4C1C-867C-38014BD9A381} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{CEE6020A-2664-497A-B984-FB7A9551010B} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{775E8053-0294-45F2-BF22-937C8CD99215} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{6E55ECCF-046B-43D3-8B7A-F09841066D98} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{5177E1D8-086B-42EF-BF7B-3AFEBF4E5E7C} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{D4368DC9-CF5E-49FD-8EF8-774E682F7B4F} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' ERROR 0 / 1 0 / UNKNOWN
{251CCECA-EDD3-410D-9681-72E027327BB6} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' TRANSIENT_ERROR 0 / 1 0 / UNKNOWN
{7A5412DD-D1E1-4C6A-8DC6-4222755ACBA7} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' TRANSIENT_ERROR 0 / 1 0 / UNKNOWN
{ADA647EB-E803-4945-B7B2-DD3A6E3ED087} 'Microsoft Outlook Offline Address Book 9020f2b6aab23841beed8ef8870ea517' TRANSIENT_ERROR 0 / 1 0 / UNKNOWN
{01B949F7-3EA2-4C48-BE1B-F2E86B0ED0B9} 'PreSignInSettingsConfigJSON' SUSPENDED 0 / 1 0 / UNKNOWN
Listed 53 job(s).

C:\Windows\System32>pause
Press any key to continue . . .
 

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    i7-12700F
    Motherboard
    MSI PRO B660-A DDR4
    Memory
    CORSAIR Vengeance LPX - DDR4 - kit - 32 GB: 2 x 16 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    ASUS PA32UCX
    Screen Resolution
    3840x2160
    Hard Drives
    ADATA SP900
    AVAGO MR9361-8i SCSI with 3x Exos X20
    PSU
    Corsair RM650X
    Case
    Fractal Design Define R5 Blackout Edition
    Cooling
    Noctua CPU and Case Fans
    Keyboard
    Unicomp Model M
    Mouse
    Logitech MX Master
    Internet Speed
    1Gb/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
Bump. Does anyone have any hints how to solve this?
Thanks a lot
 

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    i7-12700F
    Motherboard
    MSI PRO B660-A DDR4
    Memory
    CORSAIR Vengeance LPX - DDR4 - kit - 32 GB: 2 x 16 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    ASUS PA32UCX
    Screen Resolution
    3840x2160
    Hard Drives
    ADATA SP900
    AVAGO MR9361-8i SCSI with 3x Exos X20
    PSU
    Corsair RM650X
    Case
    Fractal Design Define R5 Blackout Edition
    Cooling
    Noctua CPU and Case Fans
    Keyboard
    Unicomp Model M
    Mouse
    Logitech MX Master
    Internet Speed
    1Gb/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
glasskuter said:
I don't use 365 but have you tried MS troubleshooting suggestions?
Click to expand...
Yes, I have gone through the troubleshooting suggestions, without success. After (the forced) upgrade to Windows 11 24H2, the behaviour has changed in some details, but the issue is still there.
Outlook now constantly displays the following in the system tray and the mouseover shows "Microsoft Outlook is requesting data from the server".
Screenshot 2024-12-07 091355.webp
Is there a way to determine what exactly Outlook is requesting (and not getting)? Maybe that would help to troubleshoot the issue.
Also, Outlook has now taken the habit of not shutting down correctly. I need to kill outlook.exe process in task manager to shut it down.
A bath file containing "taskkill /im outlook.exe" used to shut down the process reliably. Now it reports "Sent termination signal to the process "OUTLOOK.EXE" with PID 27496", but does not actually kill the process. I then need to revert to the taskmanager method to shut down outlook.
Things are not exactly getting better.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    i7-12700F
    Motherboard
    MSI PRO B660-A DDR4
    Memory
    CORSAIR Vengeance LPX - DDR4 - kit - 32 GB: 2 x 16 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    ASUS PA32UCX
    Screen Resolution
    3840x2160
    Hard Drives
    ADATA SP900
    AVAGO MR9361-8i SCSI with 3x Exos X20
    PSU
    Corsair RM650X
    Case
    Fractal Design Define R5 Blackout Edition
    Cooling
    Noctua CPU and Case Fans
    Keyboard
    Unicomp Model M
    Mouse
    Logitech MX Master
    Internet Speed
    1Gb/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
jacobacci said:
is there a way to determine what exactly Outlook is requesting
Click to expand...
IMO it's s trying to update the global address book and either a bits problem won't let it or it has an issue with the GAL itself.. Have your checked to see if the address book is intact in Outlook on the web? Have you tried this procedure?

How to troubleshoot the Outlook Offline Address Book in a Microsoft 365 environment - Microsoft Support

support.microsoft.com support.microsoft.com

Not that I put a lot of stock in co-pilot, I put the question to co-pilot adding in the bits factor and it came up with this:
f your Outlook 365 is not downloading the address book, showing a "BITS job error," it usually means that the Background Intelligent Transfer Service (BITS) on your computer is unable to properly download the Offline Address Book (OAB) data, likely due to a full queue, service issues, or incorrect configuration; you can try clearing the BITS queue, checking the service status, and ensuring your network connection is stable.

Key points about the issue:
  • BITS service: The Background Intelligent Transfer Service is responsible for managing background downloads, including the OAB in Outlook.

  • Full BITS queue: If too many BITS jobs are queued up, it can prevent the address book download from completing.

  • Network issues: Poor network connectivity can also hinder the download process.

How to troubleshoot:
  • Check BITS service status:
    • Open the Windows Services window.

    • Search for "Background Intelligent Transfer Service" and ensure it's running.

    • If not, start the service.
  • Clear the BITS queue:
    • Open the Command Prompt as administrator.

    • Run the command: bitsadmin /clear
  • Manually download address book:
    • Open Outlook.

    • Go to "File" > "Account Settings" > "Download Address Book".
  • Check network connection:
    • Ensure you have a stable internet connection.

    • Try connecting to a different network if possible.
  • Restart Outlook: Sometimes a simple restart can resolve temporary issues.

Other potential causes:
  • Outdated Outlook version: Make sure you have the latest updates for Outlook.

  • Exchange server issues: If the issue persists, contact your system administrator to check if there are any problems with the Exchange server.

  • Corrupted Outlook profile: In rare cases, a corrupted Outlook profile might be the cause.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Great Support
Reactions: OAT
Thanks @glasskuter
I went through the steps, cleared the BITS queue and checked the online address book on the web. That seems to be ok. I then added a new test entry online and that propagated through correctly to the local address book in Outlook. So the issue does not seem to lie in the connection to the online address book.

I have refrained from creating a new outlook profile at this point, as this behaviour occurs reliably also after a clean windows install.

Next I tried to manually download the address book via the send/receive ribbon. Outlook duly tried to connect to the online address book (and is still trying to do so as I write this), but does not finish until some minutes later (probably a timeout).

Screenshot 2024-12-07 103837.webp

Screenshot 2024-12-07 103747.webp


BITS queue shows this

Screenshot 2024-12-07 104224.webp
 

Attachments

  • Screenshot 2024-12-07 103746.webp
    Screenshot 2024-12-07 103746.webp
    21.4 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    i7-12700F
    Motherboard
    MSI PRO B660-A DDR4
    Memory
    CORSAIR Vengeance LPX - DDR4 - kit - 32 GB: 2 x 16 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    ASUS PA32UCX
    Screen Resolution
    3840x2160
    Hard Drives
    ADATA SP900
    AVAGO MR9361-8i SCSI with 3x Exos X20
    PSU
    Corsair RM650X
    Case
    Fractal Design Define R5 Blackout Edition
    Cooling
    Noctua CPU and Case Fans
    Keyboard
    Unicomp Model M
    Mouse
    Logitech MX Master
    Internet Speed
    1Gb/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
thanks, I repaired my Office installation as suggested in the above post. Unfortunately that did not solve the issue. BITS jobs are still being created which are in transient error state.

Screenshot 2024-12-09 201359.webp
 

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    i7-12700F
    Motherboard
    MSI PRO B660-A DDR4
    Memory
    CORSAIR Vengeance LPX - DDR4 - kit - 32 GB: 2 x 16 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    ASUS PA32UCX
    Screen Resolution
    3840x2160
    Hard Drives
    ADATA SP900
    AVAGO MR9361-8i SCSI with 3x Exos X20
    PSU
    Corsair RM650X
    Case
    Fractal Design Define R5 Blackout Edition
    Cooling
    Noctua CPU and Case Fans
    Keyboard
    Unicomp Model M
    Mouse
    Logitech MX Master
    Internet Speed
    1Gb/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
Hi @jacobacci

Before I retired two years ago, I used to be a Microsoft 365 Admin and IT Manager. I did a lot of stuff with Outlook and Exchange Online.
The issue you're having is probably very technical.
1. Are there any errors in the Event Viewer relating to the issue you're having?
2. Run this command in PowerShell (Admin rights). Does it show the BITS service as either manual or automatic?
Get-Service BITS | select -Property Name, StartType, Status
3. You mentioned Exchange in your original post. Is that Exchange Online?

I also suggest you consider asking a question about your issue here:

 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26120.3941
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2703
    Memory
    Corsair Dominator Platinum 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External DAC - Headphone Amplifier: Cambridge Audio DACMagic200M
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    Seagate One Touch 18TB external HD - USB 3.0
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    AMD Radeon Software & Drivers 25.4.1
    AOMEI Backupper Pro
    Dashlane password manager
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub
  • Operating System
    Windows 11 Pro 24H2 26100.2894
    Computer type
    Laptop
    Manufacturer/Model
    Asus Vivobook X1605VA
    CPU
    Intel® Core™ i9-13900H
    Motherboard
    Asus X1605VA bios 309
    Memory
    32GB DDR4-3200 Dual channel
    Graphics card(s)
    *Intel Iris Xᵉ Graphics G7 (96EU) 32.0.101.6078
    Sound Card
    Realtek | Intel SST Bluetooth & USB
    Monitor(s) Displays
    16.0-inch, WUXGA 16:10 aspect ratio, IPS-level Panel
    Screen Resolution
    1920 x 1200 60hz
    Hard Drives
    512GB M.2 NVMe™ PCIe® 3.0 SSD
    Other Info
    720p Webcam
Marcus Vinicus said:
1. Are there any errors in the Event Viewer relating to the issue you're having?
2. Run this command in PowerShell (Admin rights). Does it show the BITS service as either manual or automatic?
Get-Service BITS | select -Property Name, StartType, Status
3. You mentioned Exchange in your original post. Is that Exchange Online?
Click to expand...
Thanks @Marcus Vinicus
  1. Errors appear in Event Viewer once the queue for the unresolved BITS jobs overflows. Currently the queue only contains two jobs, so no errors currently. I actually became aware of the issue when I looked at the Event Manager errors about a year ago.
2.
Screenshot 2024-12-09 220757.webp

3. The other end is a hosted Exchange service run by a third party. The service runs ok, changes in the address book I access through the web interface propagate through to the offline address book in Outlook on the PC and vice versa. So there seems to be a connection to the offline address book.
 

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    i7-12700F
    Motherboard
    MSI PRO B660-A DDR4
    Memory
    CORSAIR Vengeance LPX - DDR4 - kit - 32 GB: 2 x 16 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    ASUS PA32UCX
    Screen Resolution
    3840x2160
    Hard Drives
    ADATA SP900
    AVAGO MR9361-8i SCSI with 3x Exos X20
    PSU
    Corsair RM650X
    Case
    Fractal Design Define R5 Blackout Edition
    Cooling
    Noctua CPU and Case Fans
    Keyboard
    Unicomp Model M
    Mouse
    Logitech MX Master
    Internet Speed
    1Gb/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
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