PC Bluescreening periodically. Boot drive not recognised by BIOS until restarting again.

Hi All,

I have been struggling with an issue for a few months now since rebuilding my PC where my PC will occasionally blue-screen, and once it restarts, it doesn't recognise my main SSD (boot drive) in the system. The BIOS shows my other drives but not the main boot drive.

Here are my specs:

MSI MAG X870 TOMAHAWK WIFI

AMD Ryzen 7 9800X3D

CORSAIR VENGEANCE RGB DDR5 RAM 32GB (2x16GB) 7200MHz CL34

CORSAIR RM1000x

SAMSUNG 990 Pro 2TB (boot drive)

SAMSUNG 980 Pro 1TB (not currently in system due to posted issue)

SAMSUNG 870 120GB

WD Black 1TB HDD

Windows Version: Microsoft Windows 11 Pro Version 24H2 (Build 26100 10.0.26100)

BIOS is up to date, as are drivers and firmware.

Originally, the 980 Pro was my boot drive from my old PC. I reformatted the drive entirely, all partitions deleted, and then installed Windows on my new 990 Pro. Had a few issues due to me forgetting to install Windows on the 990 Pro with the other storage devices disconnected however I rectified that. Both SSDs were now recognised and working.

Initially, I was blue-screening fairly often (multiple times per day to once every few days), particularly whilst gaming or sometimes if I'd leave my PC idle for a while (I say particularly whilst gaming, but this could be coincidental since most of the time if my PC is on, then I'm gaming). It usually threw up an BSOD code like 0x000000e, with it sometimes being something slightly different, however I can't recall the other couple of codes. Half of the time the BSOD screen appears for just a moment before restarting.

Upon blue-screening, it would restart and go straight to BIOS, where the boot drive (990 Pro) wouldn't be recognised anywhere, but would recognise (falsely?) the 980 Pro as a boot device. It would only be recognised again by swapping the SSDs over into different slots. This involved removing the GPU and became an absolute pain, so I took the 980 Pro out to see if that was causing the issues. Sadly, the BSODs persisted but seemingly not quite as frequently. The PC still blue-screens occasionally (once or twice per week), then goes to BIOS where the 990 Pro isn't recognised. When I restart the PC, it is recognised again.

I have tried:

- Updating BIOS and storage device firmware
- Reformatting both storage devices
- Using Samsung Magician to check device health
- Disabling XMP
- Checked power connections internally
- Reinstalling Windows (multiple times)

My thoughts are a potentially faulty 990 Pro or faulty RAM but I'd love to hear anyone's suggestions. Thanks in advance!

Attached are the results of running the recommended BSOD tests/checks:
- V2 (https://drive.google.com/file/d/1boKAqgoZoqcgu2MfiUOq0GShQj8rczCF/view?usp=sharing)
- Tuneup Plus
- DiskParInfo
- GetMemoryConfiguration

Below is the latest crash log from EventViewer:

</System>
- <EventData>
<Data Name="BugcheckCode">340</Data>
<Data Name="BugcheckParameter1">0xffff940a2639f000</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">16</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">21</Data>
<Data Name="CsEntryScenarioInstanceId">208</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">208</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>

BugcheckCode 340 from Google -

"This crash is being caused by missing data due to an I/O (input output) error associated with the disk. It is likely to be a sign that your disk is failing."

RFS said:

BugcheckCode 340 from Google -

"This crash is being caused by missing data due to an I/O (input output) error associated with the disk. It is likely to be a sign that your disk is failing."

Click to expand...

Ah, thanks for the speedy response.

I've heard online that the 990 Pros are more susceptible to being faulty out of the box than previous generations.

I suppose an RMA is in order.

Google Drive

You need access​

1)Please post a new V2 share link into the newest post (Please make sure that everybody can view share links)


2) Open administrative command prompt and copy and paste:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~


3) Rerun Tuneup plus > post a new share link

zbook said:

Google Drive

You need access​

1)Please post a new V2 share link into the newest post (Please make sure that everybody can view share links)


2) Open administrative command prompt and copy and paste:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~


3) Rerun Tuneup plus > post a new share link

Click to expand...

Hi Zbook,

This V2 link should hopefully work: HUGH-PC-(2025-07-11_21-54-58).zip

I ran the command you provided in administrative command prompt.

Following that, I reran Tuneup Plus and have attached the output.

Please perform the following steps:



1) Turn off Windows fast startup:





2) Create a new restore point:





3) Run Sea Tools Long generic test (all drives) > post images or share links





4) Run HD Tune (all drives) (old version) > post images or share links

a) Health
b) Full error scan




5) Open administrative command prompt and copy and paste:

chkdsk /b /v

Run these chkdsk switches on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.




6) After completing all chkdsk /b /v run:

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums





Make sure that this runs only after the prior three steps for each drive.


7) Run HD Sentinel (all drives) > post images or share links (do not run until posting results for each steps 3, 4, 5 and 6)

Hard Disk Sentinel - HDD health and temperature monitoring
a) Overview
b) Temperature
c) SMART



8) Please make sure that all of the above steps are performed in sequence

These steps / tests can be performed overnight while sleeping:

a) Sea Tools Long generic test
b) HD Tune Full error scan
b) Chkdsk /b /v

I have completed the above steps in order as requested.

All tests worked fine, except for the health status for the Samsung 990 Pro. Instead, I have provided substitutionary health checks from CrystalDisk and Samsung Magician.

Attached is a folder, containing sub-folders split by test.

Let me know if there's anything else you need :)

Run GSmart Control (all drives)



Click Self-Tests tab > Test type > Extended Self-test > Execute (run overnight)

Copy and paste the pictured results > post a share link

Here is the output from GSmart Control

For GSmartControl: Copy and paste the pictured results > post a share link
(special software is needed to view the results from the software in the link)

Apologies, I'm a little confused as to which result I need to share.

The 'View Output' and 'Save As' both show the same output shown on the right side of the image.

Otherwise, the 'Self-Test Log' shows all devices have Completed Without Errors their Extended Tests.

Click Attributes tab > for any entries that are red or pink post share links of the full results window

Had there been any crashes since the testing started?

Please run V2 and post a new link

I see, thanks!

Unfortunately the Samsung 990 Pro isn't allowing me to view the tab showing the information you're after (as happened with HD Tune).

No crashes since testing began, however I haven't been using it quite as much over the past few days.

What are you considering RMA?

Which drive(s) is/are under warranty?

For any new crashes please post a new V2 share link into the newest post.

The Samsung 990 Pro is under warranty still, and the issues only started when I installed it into my machine. I'm considering RMA for this device.

If we keep this post open, I'll update it if/when I BSOD again.