Solved Persistent BSOD and Random Shutdowns on Windows 11 due to Hypervisor


TechGuru

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Windows 11 Home 24H2
Hello,

I am experiencing persistent Blue Screen of Death (BSOD) errors and random shutdowns on my Windows 11 Home system. These issues have been occurring frequently for the past two weeks, leading to data loss if files are not saved beforehand. These blue screens happened before I updated to 24H2 (which did not resolve the issue). The only update I know when it started to crash is 3 updates with Windows Defender definition in mai 20 and 21 (version 1.429.103.0/95.0/83.0).
The last update, KB5058499, released yesterday, did not fix the issue either.

System Specifications:
  • Model: Asus ROG Strix G834JY
  • CPU: Intel 13th Gen
  • RAM: 32 GB
  • GPU: GeForce RTX 4090

Observations:
  • Each BSOD is preceded by six events related to the Hyper-V Hypervisor, starting with its initiation and ending with the 2 messages below:
  • "Hypervisor configured mitigations for CVE-2019-11091, CVE-2018-12126, CVE-2018-12127, CVE-2018-12130 for virtual machines. Processor not affected: true, Processor family not affected: false, Processor supports microarchitectural buffer flush: true, Buffer flush needed: true."
  • Hyper-V-Hypervisor with ID 167 before each crash: "The hypervisor did not enable mitigations for side channel vulnerabilities for virtual machines because Hyper-Threading is enabled."
  • Here a crash report :
Screenshot BSOD 2025-05-30 100221.webp

Steps Taken So Far:
  • Performed Windows updates and graphic driver updates, etc.
  • Updated BIOS to version 331. (suited for Asus laptop model)
  • Disabled virtualization-related parameters and deactivated the Virtual Machine Platform in Windows features (and reactivated later but it does not stop bsod)
  • Stopped related services.
  • Conducted an SFC scan and memory test.
  • Reactivated Hyper-Threading in BIOS.

Despite these efforts, the crashes persist whether Hyper-Threading is enabled or disabled, particularly when the Hyper-V Hypervisor process is started.
This is may be related with security feature or WIndows Defender.


Question:
How can I deactivate the launch of the Hyper-V Hypervisor process? It seems related to security, and I am unsure how to proceed. Any help in resolving this issue would be greatly appreciated.
It is related to this issue KB5061977 Out-of-band Update build 26100.4066 (24H2) - May 27 ?
and when a fix will be available if any?

Thank you.
 
Windows Build/Version
Windows Home 24H2 - Build 26100.4202
Last edited:

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus
The Intelppm.sys BSOD error is caused by the Intel Processor Power Management Driver, sometimes known as “IntelPPM.”


Download and install chipset driver and Intel Processor Power Management Driver also scan your computer RAM for errors.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Thank you.

And there another crash....
I installed ipfppm_sw.inf but not the ppkg.
my Intel CPU codenamed is Raptor Lake, but the link you posted is only for Lunar Lake & Arrow Lake. (there are only LNL and ARL files in config folder)
 
Last edited:

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus
As no fix seems available I wonder if modifiying directly the key value in registry for Intelppm would make the trick.
 

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Intel Thunderbolt (TM) Controll - 1134 (version 1.41.1420.0) is already installed. I checked in device manager > System devices
 

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus
@zbook can help you better than me.

Also run memory check for errors.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Please see posting instructions:

 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
I did memory check with memtest86. It passed the test ok.
I would have been happy to run V2, but unfortunately, the file has been flagged as dangerous by multiple antivirus.
 

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus
I did memory check with memtest86. It passed the test ok.
I would have been happy to run V2, but unfortunately, the file has been flagged as dangerous by multiple antivirus.
Yes this site spreads viruses that is what it's created for good luck with your venture don't run anything, be paranoid.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Please post the report links.

(The V2 has never had malware as it's protected in our forums)
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Take it easy :-) I don't say the site spread viruses, I say the file is flagged by antiviruses.
Thank you for help though.

 
Last edited:

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus
When our administrator @z3r010 is available he may be able to address the false positive reports.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Take it easy :-) I don't say the site spread viruses, I say the file is flagged by antiviruses.
Thank you for help though.

The scan result is false-positive, also Virustotal have three scanners detected as malware one is Alibaba who i might ask anyway we all here to spread malware for this forum if you don't trust helpers of this forum or executable file use by many of members who looking for help why registered to this forum wasting our time.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Question:
How can I deactivate the launch of the Hyper-V Hypervisor process? It seems related to security, and I am unsure how to proceed. Any help in resolving this issue would be greatly appreciated.
It is related to this issue KB5061977 Out-of-band Update build 26100.4066 (24H2) - May 27 ?
and when a fix will be available if any?

Thank you.

with the May preview update there are now 9 hyper-v services in the service menu.
you can disable them if you don't use hyper-v

also in the registry is another 'hvservice'
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hvservice

in the right window you can change the default 'restart' value from 2 (autostart) to 4 (disabled).

restart the system and see if the problem persists.
best of luck, Steve ..
 

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    Mainly Open Source Software
Thank you, Steve. I will proceed step by step, taking one action at a time after each bsod, until I achieve a stable and lasting solution.
 

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus
Hello,
I just wanted to provide an update. The problem was caused by a hardware failure, and ASUS replaced the motherboard. The laptop is now functioning perfectly.
Best regards.
 

My Computer My Computer

At a glance

Windows 11 Home 24H2
OS
Windows 11 Home 24H2
Computer type
Laptop
Manufacturer/Model
Asus

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