Solved Plssss, heeellp, i have internet problems with my PC


Aaron2909

New member
Local time
12:16 PM
Posts
13
OS
Windows 11
Hi, first these are my specs
windows 11
Ryzen 3 4100
MSI B550m pro vdh wifi
XPG d35g 2x8 gb
adata legend 512gb
MSI RTX 3060 Ventus 12gb
corsair cv650w 80+b
I bought this PC on December 14, and since I have used the PC, I have had problems with the wireless internet on the PC. I have installed the drivers that come on the motherboard disk, I have not wanted to install the most recent drivers that are on the official MSI website, for fear that the problem will get bigger, at the moment I am connected by ethernet and Likewise, the PC works normally, but there comes a point when you hear a typical Windows sound and the network and Bluetooth go down and the drivers do not have any yellow triangle or something similar, only the Bluetooth and Ethernet driver disappears and when Restart the PC, everything is normal.
Also, with wireless WiFi, it appears as unavailable and I cannot see the available networks.
I have read reviews of the motherboard in other forums and many people point out this same problem, which they also could not solve.
I don't know what the problem is, whether it's the motherboard or something in Windows, but please I need help.
 
Windows Build/Version
windows 11 pro

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
Can you take/send it back? It shouldn’t be showing any wi-fi problems unless your wi-fi is faulty.
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
Router?
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
send back like the PC or the router?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
Is the router also new?
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
no, it has like 2 years with us, with my laptop or phone, it works perfectly
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
1) is airplane mode on (or wifi disabled via windows)?
2) is there a key that disables the wlan card via device manager?
3) in device manager > what is the value set on this (your wlan card properties window > advanced tab)?
1704251566575.png
 

My Computer

System One

  • OS
    Windows 11 Pro
1) is airplane mode on (or wifi disabled via windows)?
2) is there a key that disables the wlan card via device manager?
3) in device manager > what is the value set on this (your wlan card properties window > advanced tab)?
View attachment 82948
1) no
2) sincerely, I don't know
3) is enabled, but if I disconnect the ethernet, the wifi shows the same, that is not available
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
1) disable that option and see if it picks up wifi ssid

If that doesn’t work, while connected to lan, uninstall wlan driver from device manager, reboot and let it reinstall its own drivers.

Post back.
 

My Computer

System One

  • OS
    Windows 11 Pro
1) disable that option and see if it picks up wifi ssid

If that doesn’t work, while connected to lan, uninstall wlan driver from device manager, reboot and let it reinstall its own drivers.

Post back.
I uninstalled the wlan and wifi drivers and rebooted the pc, now I was installing something from edge and the problem comes again
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
Installed what from edge? Windows will install the drivers without a web browser opening. It should just repopulate in the device manager after rebooting. Post a screenshot
 

My Computer

System One

  • OS
    Windows 11 Pro
Installed what from edge? Windows will install the drivers without a web browser opening. It should just repopulate in the device manager after rebooting. Post a screenshot
I was installing a program from Microsoft edge and the I heard a windows sound and the the ethernet and Bluetooth drivers just dissappear.
I have found a solution which was to disable the wireless WiFi driver and everything has started to work correctly, I have seen reviews of the board and many people comment on the same problem with WiFi and Bluetooth, if the problem persists I think I will go for the warranty of the product or I don't know what you can recommend me, because I seriously don't know what the problem is.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
Set the wifi card to disable when Ethernet is plugged in. Then your Bluetooth will remain active.
 

My Computer

System One

  • OS
    Windows 11 Pro
Set the wifi card to disable when Ethernet is plugged in. Then your Bluetooth will remain active.
How can I do that?
In other hand, I want to know if it will be necessary that I go for the product warranty or I can just leave the motherboard as it is in this moment, because I don't know what can be the problem.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
Download DriverStoreExplorer from GitHub.

Preferably in Safe Mode, do the following:
Run as Admin, click Select old Drivers - tick Force Deletion -> Delete.
(You can also check other issues in there, old/failed driver troubleshooting)
Unninstall any other Net/Wifi/BT drivers. Any networking software as well (if any)
Install latest drivers from MSI page.

if it still persists, i would consider other possible issues, like hardware.
Also try in Safe Mode with Networking, see if issue repeats.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    homegrown
    CPU
    i5-13400f
    Motherboard
    Asus Rog Strix B760-i Wifi 1604
    Memory
    2x 16Gb DDr5 T-Force Vulkan @ 6000Mhz CL32
    Graphics Card(s)
    Rx 6800XT PowerColor
    Sound Card
    DAC FiiO BTA30 Pro / Realtek DTS on-board
    Monitor(s) Displays
    27" Curvy AOC 144Hz
    Screen Resolution
    2k
    Hard Drives
    2x 2280 SSd (WD_Black & Team Group)
    PSU
    CoolerMaster V850 SFX Gold
    Case
    Streacom DA6 open-air "case"
    Cooling
    Noctua NH-C14S CPU / Noctua 140mm side
    Keyboard
    cheapie wired
    Mouse
    Logitech G703 / Razer Mamba Wi
    Internet Speed
    1000Mbps
    Browser
    Fire the Fox
    Antivirus
    Bitdefender
    Other Info
    Fully customized Windows settings, max privacy focused, fully de-bloated.
Download DriverStoreExplorer from GitHub.

Preferably in Safe Mode, do the following:
Run as Admin, click Select old Drivers - tick Force Deletion -> Delete.
(You can also check other issues in there, old/failed driver troubleshooting)
Unninstall any other Net/Wifi/BT drivers. Any networking software as well (if any)
Install latest drivers from MSI page.

if it still persists, i would consider other possible issues, like hardware.
Also try in Safe Mode with Networking, see if issue repeats.
How can i use the pc in safe mode?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI

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