Solved Problem with Thunderbird


HowdyDo

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I've just upgraded to Win 11 and as windows live mail is dead, I'm using Thunderbird.
I have it configured but I can't seem to manually add an email contact. When I try to add, the page goes grey and I can't figure out why.
Hopefully someone here can solve my issue?, but please remember that this is totally new to me, so please be patient with me. :)Add Contact.jpg
 
Windows Build/Version
Version 23H2 Build: 22631.2861

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You need to fix your screen resolution first of all.

Go to the desktop, right click and select Display settings. Then about half way down the page click on the Display Resolution drop down menu and select a better screen resolution. Look for the recommended option.

Screenshot 2023-12-19 090656.png

After that, you should be able to see the new contact panel in Thunderbird properly:

1702941290697.png

You may also close the Import, Chat tabs etc. you don't need to have them open all the time. To reopen them, click on the icon (top left of window) and select the tab you wish to open from the menu.
 

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@HowdyDo

@trumpy81's advice is spot-on, as usual. But if you just click the "full screen" square up toward the right top of your tiny window, you'll see the whole thing.
Clipboard_03.jpg
Clipboard_01.jpg
 
Last edited:

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    i5-8400 @ 2.80GHz
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    Lenovo 3132
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    32GB DDR4 @ 2600MHz
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    Intel HD 630 Graphics onboard
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You need to fix your screen resolution first of all.

Go to the desktop, right click and select Display settings. Then about half way down the page click on the Display Resolution drop down menu and select a better screen resolution. Look for the recommended option.

View attachment 81646

After that, you should be able to see the new contact panel in Thunderbird properly:

View attachment 81648

You may also close the Import, Chat tabs etc. you don't need to have them open all the time. To reopen them, click on the icon (top left of window) and select the tab you wish to open from the menu.
I have a sight problem, so I need 125%. I tried setting it back to normal but that didn't fix the problem, the page goes grey when I try to add a contact manually. I did however, I did close the chat & import tabs. Thanks :)
 

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    12th Gen Intel Core i5-12400 2.5 GHZ
    Memory
    16.0 GB
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I think maybe you didn't understand my post. I run at 125% all the time, because I, too, need the larger view, and when I open the address-book panel and click New Contact, the left-hand panels go gray. That's the normal, default behavior of Thunderbird. The list of address books and the list of contacts in the highlighted address book are suddenly gray when you click New Contact. The New Contact panel opens on the right, and it's white by default, and shows you all the blanks to fill in. But you are using a very small window for your Thunderbird, and you can't see the right-hand panel as a result. If you will just enlarge that Thunderbird window to Full Screen by clicking the Maximize button (just to the left of the X in the title bar), you'll see the full New Contact window, even with your 125% scale setting.

Just give 'er a try.
 

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System One System Two

  • OS
    11 Pro 23H2 22631.3807
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    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 24H2 26100.712 (RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
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@HowdyDo
In your post #1, your screen shot shows the left-hand edge of the New Contact window, with part of the person icon in a gray circle. You just need the bigger window to see the REST of the New Contact panel.
Clipboard_01.jpg Clipboard_02.jpg
 

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    11 Pro 23H2 22631.3807
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    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
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    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 24H2 26100.712 (RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
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    Cherry Stream TKL JK-8600US-2 Wired
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@HowdyDo
Go and correct the display resolution as I described earlier.

Set the scale back to 100% and then go to Settings > Accessibility > Text Size and move the slider until the text is at a suitable size for you and click apply.

That way you should have the best of both worlds and do note that the text size should affect all programs and windows.

At the moment you cannot use Thunderbird contacts because your screen resolution is set too small for you to see the full Thunderbird window.

This is a failing on behalf of Thunderbird and it needs to be corrected, but until then hopefully this will solve your issue.

It is worth a try at least.
 

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    Windows 11 Pro
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    Samsung 850 Pro 256GB
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Attachments

  • Pic # 2.jpg
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My Computer

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  • OS
    Win 11 Pro 32H2 O/S Build 22631.2861
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    12th Gen Intel Core i5-12400 2.5 GHZ
    Memory
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    1 Asus 24"
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I'm afraid @trumpy81 and I are working at cross-puposes here, but we are both really trying to help you.

If you click your mouse on the title bar of the Thunderbird window, you can drag that whole window to the left, even until part of it is off your screen, and then you can drag the right edge of the Thunderbird window to the right until you see the whole New Contact window. Don't try dragging anything that's INSIDE the Thunderbird window, just drag the right edge of the whole TBird window.
 

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    11 Pro 23H2 22631.3807
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    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
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  • Operating System
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    Computer type
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    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
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    LogiTech M510 wireless
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@Wisewiz
He does not have the titlebar enabled, for some reason Thunderbird defaults to the titlebar being hidden.

@HowdyDo
You can enable the title bar by going to Thunderbird Settings > General tab and then under Language & Appearance uncheck the Hide system window titlebar.

Please see my previous post regarding Text Size.

Also, you can hold down the Windows key on your keyboard and then press + on the keyboard to invoke the magnifier. Press the Windows key then press + or - to increase/decrease magnification. Press the Windows key + ESC to quit the magnifier when you wish to.

Move the mouse to the edges of the screen to scroll around.
 
Last edited:

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@Wisewiz
He does not have the titlebar enabled, for some reason Thunderbird defaults to the titlebar being hidden.
It was really stupid (and blind) of me not to notice that. I hope he/she does go to Settings > General > Language and Appearance, and UNhide that title bar.

Thanks for correcting me.
 

My Computers

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  • OS
    11 Pro 23H2 22631.3807
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 24H2 26100.712 (RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
Not your fault at all @Wisewiz, you probably just did not notice the change when Thunderbird updated.

I did not notice it until I read this thread, I then set out to find how to enable it ... lol
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
@Wisewiz
He does not have the titlebar enabled, for some reason Thunderbird defaults to the titlebar being hidden.

@HowdyDo
You can enable the title bar by going to Thunderbird Settings > General tab and then under Language & Appearance uncheck the Hide system window titlebar.

Please see my previous post regarding Text Size.

Also, you can hold down the Windows key on your keyboard and then press + on the keyboard to invoke the magnifier. Press the Windows key then press + or - to increase/decrease magnification. Press the Windows key + ESC to quit the magnifier when you wish to.

Move the mouse to the edges of the screen to scroll around.
I know the problem is "not displaying the title bar", but for the life of me, I can't see any general tab under settings.
 

My Computer

System One

  • OS
    Win 11 Pro 32H2 O/S Build 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    Clone
    CPU
    12th Gen Intel Core i5-12400 2.5 GHZ
    Memory
    16.0 GB
    Monitor(s) Displays
    1 Asus 24"
    Screen Resolution
    1920x1080
    Hard Drives
    2x SSD
    PSU
    600 Watt
    Internet Speed
    100 mb/sec Download
    Browser
    Chrome
    Antivirus
    Avast for right now.
@HowdyDo
See the red box in the image below, the option you need to uncheck is in the smaller red box:

Screenshot 2023-12-20 025006.png
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin

My Computer

System One

  • OS
    Win 11 Pro 32H2 O/S Build 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    Clone
    CPU
    12th Gen Intel Core i5-12400 2.5 GHZ
    Memory
    16.0 GB
    Monitor(s) Displays
    1 Asus 24"
    Screen Resolution
    1920x1080
    Hard Drives
    2x SSD
    PSU
    600 Watt
    Internet Speed
    100 mb/sec Download
    Browser
    Chrome
    Antivirus
    Avast for right now.
@HowdyDo
Now, you can use the Thunderbird titlebar to drag it's window around which should let you see the Contact panel etc...
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Drag the window a little to the left, then drag the right edge of the window to the right.
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3807
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 24H2 26100.712 (RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
Drag the window a little to the left, then drag the right edge of the window to the right.
I still can't "drag" it. I'm thinking I should just give up
 

My Computer

System One

  • OS
    Win 11 Pro 32H2 O/S Build 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    Clone
    CPU
    12th Gen Intel Core i5-12400 2.5 GHZ
    Memory
    16.0 GB
    Monitor(s) Displays
    1 Asus 24"
    Screen Resolution
    1920x1080
    Hard Drives
    2x SSD
    PSU
    600 Watt
    Internet Speed
    100 mb/sec Download
    Browser
    Chrome
    Antivirus
    Avast for right now.
I can't be sure what you're missing, but let's try this: in this picture, there's an oval on the Title bar (top) with an arrow pointing to it. On YOUR Title Bar, put your mouse pointer roughly where my oval is, hold down the left mouse button, and move the pointer to the left. The TBird window will move.

Then put your mouse pointer where my lower arrow points, on the right edge of YOUR TBird window, hold the left button down, and move the pointer to the right.
Clipboard_03.jpg
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3807
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 24H2 26100.712 (RP)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
I can't be sure what you're missing, but let's try this: in this picture, there's an oval on the Title bar (top) with an arrow pointing to it. On YOUR Title Bar, put your mouse pointer roughly where my oval is, hold down the left mouse button, and move the pointer to the left. The TBird window will move.

Then put your mouse pointer where my lower arrow points, on the right edge of YOUR TBird window, hold the left button down, and move the pointer to the right.
View attachment 81739
As you can see by the screen shot. My view is not the same as yours.
 

Attachments

  • My View.jpg
    My View.jpg
    77 KB · Views: 1

My Computer

System One

  • OS
    Win 11 Pro 32H2 O/S Build 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    Clone
    CPU
    12th Gen Intel Core i5-12400 2.5 GHZ
    Memory
    16.0 GB
    Monitor(s) Displays
    1 Asus 24"
    Screen Resolution
    1920x1080
    Hard Drives
    2x SSD
    PSU
    600 Watt
    Internet Speed
    100 mb/sec Download
    Browser
    Chrome
    Antivirus
    Avast for right now.
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