Random BSOD while idle- windows 11


sarathasok

sarathasok

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I've been facing a frustrating issue where my PC restarts randomly while I'm working. There’s no specific trigger—it happens whether I’m rendering 3DSMax, watching videos or even when idle. There’s no warning or error message, just an abrupt restart. One time a bluescreen appeared.

Log file: SARATHASOK-(2024-09-20_20-55-32).zip

Any help is very much appreciated. I was working on a deadline.
Thank you in advance.
 
Windows Build/Version
Windows 11 Pro 23H2 OS Build 22631.4169

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    Manufacturer/Model
    Assembled
    CPU
    Ryzen 5 3600
    Motherboard
    MSI B450 Tomahawk
    Memory
    ADATA XPG 8GB x 4
    Graphics Card(s)
    MSI Ventus 3060Ti
    Monitor(s) Displays
    Acer XV272U
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung Evo 980 250 GB SSD, Western Digital WD10EZEX 1 TB 7200 rpm HDD
    PSU
    Antec CSK 550 Watts
    Case
    Antec DF 600
Make sure to install the newest version of graphic card drive, as the nvlddmkm.sys GPU driver caused the BSOD error.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Please perform the following steps during the troubleshooting: (in sequence)



1) Move the page file from D: > C: then reboot



2) Free up space on C: so that there is > 30 GB free space



3) Make sure that Windows error reporting, event viewer, and dump files are not cleaned



4) The BIOS Version/Date American Megatrends International, LLC. H.40, 03-02-2021

Upgrade the BIOS to the most up to date non-beta BIOS




5) Uninstall Bitdefender using the applicable uninstall tool > make sure Microsoft defender is on

www.bitdefender.com

Uninstall Bitdefender

Uninstall Bitdefender
www.bitdefender.com www.bitdefender.com

www.bitdefender.com

How to Uninstall Bitdefender from a Windows Computer

To uninstall Bitdefender from a Windows computer, go to Control Panel > Programs and Features > right-click on Bitdefender > Uninstall
www.bitdefender.com www.bitdefender.com



6) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



7) Reinstall a Nvidia GPU driver different from 32.0.15.6094

www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.8.7

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).
www.wagnardsoft.com www.wagnardsoft.com

www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com



8) If VIDEO_TDR_FAILURE (116) continues then plan to swap test the GPU hardware (Nvidia or AMD)







Code: 
Name    NVIDIA GeForce RTX 3060 Ti
PNP Device ID    PCI\VEN_10DE&DEV_2489&SUBSYS_C9721462&REV_A1\4&1FC990D7&0&0019
Adapter Type    NVIDIA GeForce RTX 3060 Ti, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3060 Ti
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_33559cc6c2fd215a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_33559cc6c2fd215a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_33559cc6c2fd215a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_33559cc6c2fd215a\nvldumdx.dll
Driver Version    32.0.15.6094
INF File    oem1.inf (Section028 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVMDI.INF_AMD64_33559CC6C2FD215A\NVLDDMKM.SYS (32.0.15.6094, 68.52 MB (71,847,448 bytes), 29-08-2024 15:00)


Code: 
nvlddmkm.sys Wed Aug 14 00:14:57 2024 (66BC3D51)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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