Random crashes, apparently a GPU driver issue


J

Janox5214

Member
Local time
1:16 PM
Posts
2
OS
Windows 11 24H2
Hi. My computer has been randomly crashing (no BSOD shows, but it creates a DumpStack.log and Minidump folder so I guess it's technically one) for over a week now. At any times, even while browsing, or on idle. I tried everything, at first I thought it was the NVIDIA drivers, I heard the latest versions had issues, so I uninstalled with DDU and installed 566.36, which worked fine for me at the time. It worked for a day, but today it crashed again. I thought maybe it's Windows 11 24H2, but I've been using it since February and the crashes only started a week ago, so it's unlikely. I checked with WinDbg and it's a VIDEO_TDR_FAILURE, with nvlddmkm.sys as the failing module.

I attach the log generated by the V2 Log collector, as the instructions said.
CPU: Intel Core i7-7700
GPU: NVIDIA GeForce GTX 1060 6GB, driver 566.36 (also tested latest 576.52, same problem)
 
Windows Build/Version
Windows 11 24H2, build 26100.4351

Attachments

My Computer

System One

  • OS
    Windows 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-7700
    Motherboard
    ASUS PRIME B250M-A
    Memory
    16 GB 2400MHz DDR4
    Graphics Card(s)
    NVIDIA GeForce GTX 1060 6GB
    Screen Resolution
    1920x1080
1) Please open administrative command prompt and copy and paste:

DISM /Online /Add-Capability /CapabilityName:WMIC~~~~



2) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



2) Uninstall the Nvidia GPU drivers nvlddmkm.sys using DDU > install an older version

(make sure that 32.0.15.6636 is not reinstalled.)

www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com

www.wagnardsoft.com

Download Display Driver Uninstaller (DDU) Official

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.
www.wagnardsoft.com www.wagnardsoft.com

www.nvidia.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.
www.nvidia.com



4) If Video TDR continues then swap another GPU card (Nvidia or AMD)



Code: 
Name    NVIDIA GeForce GTX 1060 6GB
PNP Device ID    PCI\VEN_10DE&DEV_1C03&SUBSYS_85A41043&REV_A1\4&38AB2860&0&0008
Adapter Type    NVIDIA GeForce GTX 1060 6GB, NVIDIA compatible
Adapter Description    NVIDIA GeForce GTX 1060 6GB
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9425e4c3b1ac1c47\nvldumdx.dll
Driver Version    32.0.15.6636
INF File    oem2.inf (Section024 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_9425E4C3B1AC1C47\NVLDDMKM.SYS (32.0.15.6636, 72.76 MB (76,292,784 bytes), 10/06/2025 16:08)

Code: 
 nvlddmkm.sys Tue Dec  3 14:17:19 2024 (674F674F)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Did 1) and 2), here's the Tuneup.log.
As for installing an even older driver, which one do you recommend? I'm on 24H2 so I don't think I can go much lower than 566.36, right?
 

Attachments

My Computer

System One

  • OS
    Windows 11 24H2
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-7700
    Motherboard
    ASUS PRIME B250M-A
    Memory
    16 GB 2400MHz DDR4
    Graphics Card(s)
    NVIDIA GeForce GTX 1060 6GB
    Screen Resolution
    1920x1080
Tuneup plus results were all good.

Any GPU driver from the Nvidia website can be used for testing purposes.

If installing multiple Nvidia driver versions fails to fix hangs, freezes, or BSODs then swap test the GPU card.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I guess there could be a problem with the equipment.
Maybe change the thermal paste on the video card, etc.
Is Intel HD Graphics working ?
 

My Computer

System One

  • OS
    Microsoft Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI MS-7D98
    CPU
    Intel Core i5-13490F
    Motherboard
    MSI B760 GAMING PLUS WIFI
    Memory
    2 x 16 Patriot Memory (PDP Systems) PSD516G560081
    Graphics Card(s)
    GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
    Sound Card
    Bluetooth Аудио
    Monitor(s) Displays
    INNOCN 15K1F
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD_BLACK SN770 250GB
    KINGSTON SNV2S1000G (ELFK0S.6)
    PSU
    Thermaltake Toughpower GF3 1000W
    Case
    CG560 - DeepCool
    Cooling
    ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
    Keyboard
    Corsair K70 RGB TKL
    Mouse
    Corsair KATAR PRO XT
    Internet Speed
    100 Mbps
    Browser
    Firefox
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    https://www.userbenchmark.com/UserRun/66553205
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