Re-enabling the fingerprint scanner


Jose Hidalgo

Member
Local time
8:00 AM
Posts
97
OS
Windows 11
Hi everybody,

My GF has a brand new Win 11 23H2 laptop (Asus Zenbook Flip 14 OLED), which I have just ended up configuring (apps, backups from her own laptop...). It all works really well.

My GF requested me to debloat her Win 11. So I used these two different debloater apps, with very light debloating (mostly telemetry).

The debloating worked very well, and my GF is very happy because we got rid of all the ads that were distracting her. That was really important for her.

But to my surprise, the fingerprint scanner doesn't work anymore. The option doesn't appear anymore on the logon screen.
I suppose this is a side effect of the debloating. Probably Windows Hello requires some connection to Microsoft that was disabled by one of the debloaters? AFAIK none of them specifically mentioned "Windows Hello" among their numerous options, so I couldn't know that Windows Hello would be disabled as a side effect.

Anyway, my GF doesn't mind, but I personally think it's a pity, having a fingerprint scanner which you have paid for, and being unable to use it.

Win 11 settings display an error message, well, two in a row:
- " This option is currently unavailable."
- "An error occurred. Try again later."

Capture d'écran 2023-12-11 235407.jpg

However the PIN code (which is part of Windows Hello too) works perfectly and is used by default on the logon screen.

Is there a way to get that fingerprint scanner back, without having to reinstall Win 11, please? 😅

For the record I have already tried this hack (with a reboot of course), without success.

Thanks in advance for your help!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Personal build
    CPU
    AMD Ryzen 7700
    Motherboard
    Asus TUF Gaming B650M-Plus WiFi
    Memory
    32 GB (2x16) Corsair Dominator DDR5 RGB 6000 MT/s
    Graphics Card(s)
    Not yet
    Sound Card
    No
    Monitor(s) Displays
    Philips BDM3270QP2
    Screen Resolution
    2560x1440
    Hard Drives
    2 TB Samsung 990 Pro
    12 TB Western Digital Red (WD120EFAX, SATA, 5400 rpm)
    PSU
    850W Corsair RM850e (2023, ATX 3.0)
    Case
    Corsair Crystal 280X RGB White
    Cooling
    Aerocool Mirage L240 AIO
    Keyboard
    Corsair K55
    Mouse
    Vertical mouse from AliExpress
    Internet Speed
    Fiber
    Browser
    Firefox, Brave, Tor
    Antivirus
    Windows Defender
    Other Info
    1000VA UPS (Nitram PB1000 LCD) for PC + Screen + Speakers
I have just remembered something important that could maybe be the cause of the problem!

We have disabled the initially created Microsoft account, and we have created a local admin account instead. Once the local admin account was up and running, we just deleted the initial Microsoft account.

Could it be that because we now have only a local admin account, the fingerprint scanner is forcibly disabled? :oops: Would it require a Microsoft account to work?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Personal build
    CPU
    AMD Ryzen 7700
    Motherboard
    Asus TUF Gaming B650M-Plus WiFi
    Memory
    32 GB (2x16) Corsair Dominator DDR5 RGB 6000 MT/s
    Graphics Card(s)
    Not yet
    Sound Card
    No
    Monitor(s) Displays
    Philips BDM3270QP2
    Screen Resolution
    2560x1440
    Hard Drives
    2 TB Samsung 990 Pro
    12 TB Western Digital Red (WD120EFAX, SATA, 5400 rpm)
    PSU
    850W Corsair RM850e (2023, ATX 3.0)
    Case
    Corsair Crystal 280X RGB White
    Cooling
    Aerocool Mirage L240 AIO
    Keyboard
    Corsair K55
    Mouse
    Vertical mouse from AliExpress
    Internet Speed
    Fiber
    Browser
    Firefox, Brave, Tor
    Antivirus
    Windows Defender
    Other Info
    1000VA UPS (Nitram PB1000 LCD) for PC + Screen + Speakers
Just a thought (its usually something simple)
In the "Services" for this feature (biometrics), has it been altered i.e. Manual or Stopped etc.
Try these ----
Have the drivers been corrupted or removed (try reinstalling again if not sure).
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Razer Blade 18
    CPU
    13th Gen i9-13950HX 5.5 GHz
    Motherboard
    N/a
    Memory
    HYNIX 2 x 16GB DDR5 5600MHz
    Graphics Card(s)
    GeForce RTX 4070 8GB GDDR6
    Sound Card
    THX SPATIAL AUDIO
    Monitor(s) Displays
    18" QHD+ 240 HZ
    Screen Resolution
    16:10 (2560 x 1600)
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4)
    PSU
    N/a
    Case
    N/a
    Cooling
    N/a
    Keyboard
    N/a
    Mouse
    Logitech MX Master 3S
    Internet Speed
    891Mbps D - 47.81 Mbps U (Wi-Fi 6E AX211 + Bluetooth 5.3)
    Browser
    Firefox
    Antivirus
    AVG Internet Security
  • Operating System
    Windows 10 Pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Build
    CPU
    i7 -8700 3.70GHz
    Motherboard
    Gigabyte Auros 5 Gaming
    Memory
    2 x 8GB DDR4 CRUTIAL 3200MHz
    Graphics card(s)
    GeForce GTX 1080 Ti
    Sound Card
    Realtech HD (default)
    Monitor(s) Displays
    Phillips 40" Curved LCD
    Screen Resolution
    3840 x 2160 32bit 60Hz
    Hard Drives
    1 x Samsung 980 EVO 1TB NvMe 3 x Crutial 2 TB MX500 SSDs 1 x Samsung 850 EVO 250 Gb SSD 1 x External Seagate 8TB Firecuda Gaming HHD Hub
    PSU
    Thermaltake 850Watt RGB
    Case
    Thermaltake Level 20 GT ARGB Black Edition Tempered Glass E-ATX Full-Tower Case
    Cooling
    Noctua NH-D15 Multi-Socket PWM CPU Cooler plus Twin Fans
    Mouse
    Logitech G502 Hero
    Keyboard
    Logitech G910 Orion Spectrum
    Internet Speed
    912.52 Mbps U - 47.92 Mbps D (Braodband)
    Browser
    Firefox
    Antivirus
    AVG Internet Security
You're correct.

This is called out in Windows 11 Debloater's internal files.
Code:
# Windows Biometric Service (required for Fingerprint reader / facial detection)
 

My Computer

System One

  • OS
    Windows 7
I'll politely step aside at this point, as I don't use the "Finger Print" option to access Windows.

Although, I will say that I have been a little hasty in the past when trying out some of these new Bloatware apps
and if you don't take note of what they/you are disabling it can be a nightmare - as for Jose comment "my GF doesn't mind"!
I guess the same may have happened too him as well.

As for for deleting/creating another account, especially a Local Acc' - one would expect the security features of Windows to verify the authenticity of the account holder e.g using a biometric hand shake! A Local account would not! There for establishing a new Handshake (login to Microsoft) would probably allow for this feature to be identified as an authentic Windows connection by the licensed/registered copy owner providing the connection was not broken!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2
    Computer type
    Laptop
    Manufacturer/Model
    Razer Blade 18
    CPU
    13th Gen i9-13950HX 5.5 GHz
    Motherboard
    N/a
    Memory
    HYNIX 2 x 16GB DDR5 5600MHz
    Graphics Card(s)
    GeForce RTX 4070 8GB GDDR6
    Sound Card
    THX SPATIAL AUDIO
    Monitor(s) Displays
    18" QHD+ 240 HZ
    Screen Resolution
    16:10 (2560 x 1600)
    Hard Drives
    1 TB SSD (M.2 NVMe PCIe 4.0 x4)
    PSU
    N/a
    Case
    N/a
    Cooling
    N/a
    Keyboard
    N/a
    Mouse
    Logitech MX Master 3S
    Internet Speed
    891Mbps D - 47.81 Mbps U (Wi-Fi 6E AX211 + Bluetooth 5.3)
    Browser
    Firefox
    Antivirus
    AVG Internet Security
  • Operating System
    Windows 10 Pro 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Build
    CPU
    i7 -8700 3.70GHz
    Motherboard
    Gigabyte Auros 5 Gaming
    Memory
    2 x 8GB DDR4 CRUTIAL 3200MHz
    Graphics card(s)
    GeForce GTX 1080 Ti
    Sound Card
    Realtech HD (default)
    Monitor(s) Displays
    Phillips 40" Curved LCD
    Screen Resolution
    3840 x 2160 32bit 60Hz
    Hard Drives
    1 x Samsung 980 EVO 1TB NvMe 3 x Crutial 2 TB MX500 SSDs 1 x Samsung 850 EVO 250 Gb SSD 1 x External Seagate 8TB Firecuda Gaming HHD Hub
    PSU
    Thermaltake 850Watt RGB
    Case
    Thermaltake Level 20 GT ARGB Black Edition Tempered Glass E-ATX Full-Tower Case
    Cooling
    Noctua NH-D15 Multi-Socket PWM CPU Cooler plus Twin Fans
    Mouse
    Logitech G502 Hero
    Keyboard
    Logitech G910 Orion Spectrum
    Internet Speed
    912.52 Mbps U - 47.92 Mbps D (Braodband)
    Browser
    Firefox
    Antivirus
    AVG Internet Security

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