Solved Re installing Microsoft Office 2024 not working

hader · Apr 24, 2026

polli said:
No more old Office Apps on pc Dont know whats happening. Got to go now for a bit

Make sure You use this tool "You can download that tool here: Microsoft Support and Recovery Assistant - Download"
Once done, us a registry cleaner to remove all old left behinds in your registry. Use e.g. CCleaner Free for example. (Download CCleaner | Clean, optimize & tune up your PC, free!)

spapakons · Apr 24, 2026

I remember a similar case on an old computer running Windows 7, I could not remove all traces of Office in order to reinstall a specific version. I didn't know about Revo Uninstaller or other similar tools back then, so after I made sure no Office application was on the Programs and Features list, I manually deleted any Office folder from Program Files, ProgramData and my use folders. Then I was looking the Registry with any reference to Office applications and manually deleted all keys! It took much time and I am not sure if it was worth it, but I was determined to fix it. I had already spent too much time to give up. So after manually deleting all Registry keys, and restarting, I could finally install the Microsoft Office! Success! I just hope you won't have to go through this trouble, some uninstallers can look for traces, even if the application is uninstalled and remove them.

Here is the link for Microsoft own Office Remover utility:

https://aka.ms/diag_officeuninstall

polli · Apr 25, 2026

hader said:
Make sure You use this tool "You can download that tool here: Microsoft Support and Recovery Assistant - Download"
Once done, us a registry cleaner to remove all old left behinds in your registry. Use e.g. CCleaner Free for example. (Download CCleaner | Clean, optimize & tune up your PC, free!)

Don't know how to do that.
Removed any links to office from my apps list before I started. My copy is legal. Codt me a lot!
Only got this problem as I reset my pc.

hader · Apr 25, 2026

polli said:
Don't know how to do that.
Removed any links to office from my apps list before I started. My copy is legal. Codt me a lot!
Only got this problem as I reset my pc.

Can you explain why you don't know how to do that? What seems to be the problem? It is downloading 2 programs and run them. You may have removed any links but it didn't removed the leftovers inside your registry. If there are leftovers from a previous install that could prevent installing Office 2024 to be installed again. The first program is from MS themself. The second program addresses the registry and checks if the first program did it's job.
This exercise is intended to clean your machine like Office 2024 was never previous installed before. Once that is done Office 2024 will install without any problems. (hopefully)
You can download and run SARA also here; Download Microsoft Support and Recovery Assistant 17.00.7513.007 - Free - latest version
SARA stands for MS Support And Recovery Assistant that let's diagnose issues with Office 365 and other Office products. See what it finds.
How to install and how to use it:

polli · Apr 25, 2026

hader said:
Make sure You use this tool "You can download that tool here: Microsoft Support and Recovery Assistant - Download"
Once done, us a registry cleaner to remove all old left behinds in your registry. Use e.g. CCleaner Free for example. (Download CCleaner | Clean, optimize & tune up your PC, free!)

Did that and it deleted lots of files Thats all I know. No change

polli · Apr 25, 2026

hader said:
Can you explain why you don't know how to do that? What seems to be the problem? It is downloading 2 programs and run them. You may have removed any links but it didn't removed the leftovers inside your registry. If there are leftovers from a previous install that could prevent installing Office 2024 to be installed again. The first program is from MS themself. The second program addresses the registry and checks if the first program did it's job.
This exercise is intended to clean your machine like Office 2024 was never previous installed before. Once that is done Office 2024 will install without any problems. (hopefully)
You can download and run SARA also here; Download Microsoft Support and Recovery Assistant 17.00.7513.007 - Free - latest version
SARA stands for MS Support And Recovery Assistant that let's diagnose issues with Office 365 and other Office products. See what it finds.
How to install and how to use it:

Ran SARA but it kept freezing so got nowhere
Am really trying, doing everything suggested on the forum but dont undertand why it doesn't work.
Tried again it says my account is not validated. The ony one I have is a hotmail account I installed when I reset the pc

polli · Apr 25, 2026

So I did everything you all suggested
Still no change but thanks so much
Latest now today when I open word it says I have till April 30th to activate Office 2024!!!

Please think of another way to help Im so frustrated and you have all tried so hard with a person who just uses the computer for simple easy things lol

polli · Apr 25, 2026

This is what it says!

Edwin · Apr 25, 2026

polli said:
This is what it says!

And, what happens when you click on Activate Product?

polli · Apr 25, 2026

Edwin said:
And, what happens when you click on Activate Product?

Added all the keys but it doesn't like them.

polli · Apr 25, 2026

Had hoped ccleaner or Sara may have sorted it out. But no luck. Office sits there in my apps but still not activated to work. And I've had so many years of you helping feel very frustrated.

Edwin · Apr 25, 2026

polli said:
Added all the keys but it doesn't like them.

What do you mean by all the keys...?
What do you mean by it doesn't like them...?
Please provide screenshots of every anomaly ensuring you blur out sensitive info!

polli · Apr 25, 2026

Keys. The long numbers of the offi e installation.
Typed them in the box that came up in word but they were rejected.

Edwin · Apr 25, 2026

polli said:
Typed them in the box that came up in word but they were rejected.

Was there any indication why the key was rejected, eg. Invalid Key, or, That Key has already been used... etc.
Where exactly did you purchase the key? Is there a possibility that you purchased a bum key?
If it is a legit key, did you register the key with your MS account?

polli · Apr 25, 2026

Edwin said:
Was there any indication why the key was rejected, eg. Invalid Key, or, That Key has already been used... etc.
Where exactly did you purchase the key? Is there a possibility that you purchased a bum key?
If it is a legit key, did you register the key with your MS account?

Yes it was a valid key cost me 100 ! Lot of money for me

Edwin · Apr 25, 2026

polli said:
Yes it was a valid key cost me 100 !

Is the key registered with your MS account?

polli · Apr 25, 2026

Edwin said:
Is the key registered with your MS account?

It doesn't show up in subscriptions. But now shows up in programs. But doesn't do anything. I've tried lots of suggestions in this thread which is great. Getting very confused now had thought it was a simple thing.

Edwin · Apr 25, 2026

polli said:
It doesn't show up in subscriptions...

Check your Order History...

Edwin · Apr 25, 2026

@polli
If you sign into your Microsoft Account online, and check your Order History..., if the Key you purchased is Completed or Redeemed, you should be good to go...

That's why I asked you where you purchased the Key.
If someone sold you a bum Key, you're screwed.

MS doesn't really give a sh*t what you have installed...

... as long as you sign in with an MS account that holds the Verified Key...

spapakons · Apr 25, 2026

polli said:
Added all the keys but it doesn't like them.

Have you tried to call Microsoft and activate by phone?

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