repetitive black screen crashing while playing games

Ghot said:

Hello @codiola and welcome to ElevenForum.

You may have done parts of this before... but please do these things in this order.


1. Turn OFF the computer, remove the RAM, clean any dust out the RAM slots and re-seat the RAM.
2. See if you still have the problem.

If you do, then...

DDU Instructions - AMD
DDU Instructions - Nvidia[/C]
1. First, do Option #2, step #3 and onward, here...

Enable or Disable Include Drivers with Windows Updates in Windows 11

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...

www.elevenforum.com

2. This will block MS from including drivers in Windows Updates.
3. They'll still be listed in the Optional Updates, if you ever need them.


1. Get this program, here: Display Driver Uninstaller (DDU) | Wagnardsoft ...get the latest version, and save it to your desktop.
2. Get your vid card driver here, use the Manual Search: http://support.amd.com/en-us/download ...save this to your desktop.
Unhook the internet completely.
3. Reboot into Safe Mode and run DDU (Display Driver Uninstaller) choose the "Highly Recommend Option", and just do what it tells you.
4. After it's done, reboot to normal mode, then just double click the AMD driver to install. If it want's to reboot, let it.
Rehook the internet.


I just blurred out the Nvidia stuff

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psychocyr said:

I'm gonna go out on a limb here because I've run into this problem twice before over the last 25 years. Check your power supply with a power supply tester. If you don't have one, you can get one fairly priced on amazon.

Both times I've run into this situation, it turned out my power supplies were not providing the proper amount of voltage to my motherboard, my tester revealed power spikes on the main 12 volt rail which would cause my computer to reboot.

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codiola said:

First i fixed Windows automatically updating my GPU drivers by using the group policy editor. this was also making my pc shut off and reboot with fans turning max speed with no screen coming back on, had to hold power button to reboot. now it is crashing the same exact way but more frequently but my drivers are not being touched. i have included my crash logs from V2 log collector i found on this exact site. I am at my wit's end here im begging someone to help me out.

crash log: desktop crash reports.zip
EDIT: forgot to mention that when i get the black screen, the VGA light is lit on my motherboard

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codiola said:

UPDATE: i have replaced my psu with a 850w corsair and i can now play games much longer but ultimately it still crashes. if i turn my graphics down there is no problem (im guessing less power demand).

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neves said:

Either you have a Thermal issue....

Download/Run this: FurMark2 download | Geeks3D -> to stress the GPU.

+

TechPowerUp -> to check the Temperatures. Click on Sensors tab + check "Log To File (down - left corner)" - while Furmark is running. How are the temps?

----

Or... it's a hardware issue - be it a burned capacitor (either from the Motherboard or the CPU), or a short circuit - that's causing issue with the GPU voltage regulator (thus, crashing - while reaching an unstable voltage point - a safety feature intended to save the hardware from more damage).

Even if it's not a Platinum rated PSU - that corsair should be able to handle your system's power consumption (less than 500 W).

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codiola said:

hangs out around 60c the entire time, no signs of overheating at all. i guess im looking at a hardware issue after all. whats the best course of action, take it to a repair shop?

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JLArranz said:

Imo you have "kind of" discarded the PSU. There's a difference yet, the new PSU (the Corsair RM850e? which was the other, and how much old was it?) allows longer time. Sounds to random error with less probability now. Imo the main suspect is the vcard. Your consumption should be about 400-450W (105 CPU + 250 GPU + 50 or 100) but your choice of PSU power is sensible.

Which case do you have? Often only the 2 main temperatures, CPU and GPU, are watched. This works if the case is well ventilated. The problem is many "small" components (some not so "small", read voltage regulators, both mainboard's and GPU) don't have temp sensor and many not even a heatsink. All passively cooled or not cooled things rely totally on good general ventilation.

The good level of your build (CPU HSF?) and the vcard construction give confidence provided a high performance exhaust fan is working. And this part can only fulfilled buying such fan. No case stock fan will be say a Scythe SlipStream 1900rpm (my favourite one, although it's currently discontinued) or a Thermaltake Toughfan 12 Turbo (to say a modern one, this model is better suited as heatsink fan -higher pressure, high but not brilliant airflow- although I put one as exhaust fan where the said Scythe was and the thermal performance was about the same). Some modern cases come with many fans but all 1000/1200 rpm and only one exhaust. Seriously a 25 cfm exhaust fan for a high level build??? This can work well specially with AIOs, that by definition add exhaust, with 3 exhaust semi-fans like these you already have 75 cfm which is a good level, but in general you need a serious exhaus

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