Black screen crash - Mainly when gaming


M

madindehead

Member
Local time
11:33 PM
Posts
4
OS
Windows 11
Hi there,

Hopefully someone can help with this.

Been experiencing this issue on and off for a month or so now. Sometimes the system is rock solid - I have been playing Final Fantasy VII REBIRTH this past week and made it to over 100 hours with no crashes.

Today - a black screen crash. PC just turns itself off and then reboots. At other times it would crash, but not reboot. I'm struggling to identify the issue.

I have some mismatched RAM in the system:

32GB of Corsair DDR4-2998 / PC4-24000 DDR4 SDRAM UDIMM
16GB of Corsair DDR4-3200 / PC4-25600 DDR4 SDRAM UDIMM

That could be the problem, but wouldn't explain why it was fine for an entire week with no crashes during very intense use.

System is relatively old now - as you can tell from the CPU and motherboard. They were bought when the CPU was current, so around early 2018 or so.

Logs are here: ZEUS-(2025-02-02_10-11-17).zip
 
Windows Build/Version
Version 23H2 (OS Build 22631.4751)

My Computer My Computer

At a glance

Windows 11Intel Core i7 8700KCorsair 48GB - Mismatched setNvidia RTX 3090 FE
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
Intel Core i7 8700K
Motherboard
Gigabyte Z370 AORUS Gaming 7 (rev. 1.0)
Memory
Corsair 48GB - Mismatched set
Graphics Card(s)
Nvidia RTX 3090 FE
Sound Card
N/A
Screen Resolution
2560x1440
PSU
Seasonic Snow Silent 1050W
Visit NVIDIA graphics card manufacturer website to install the newest version of the graphics card driver.

Also update Microsoft Windows Bluetooth bus driver file.

Open the Command Prompt (Cmd.exe) as an Administrator and execute the following commands one at a time.

Code: 
Dism /Online /Cleanup-Image /RestoreHealth

Sfc /Scannow
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
NVIDIA driver updated - had forgotten there would be an update. This shouldn't be the issue though, given it has been stable on that driver for a week.

Apart from checking for updates via Devices Manager, is there any other way to check for an updated Microsoft Windows Bluetooth bus driver?

Code: 
C:\Windows\System32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.4751

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

Code: 
C:\Windows\System32>Sfc /Scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Those are all completed.
 

My Computer My Computer

At a glance

Windows 11Intel Core i7 8700KCorsair 48GB - Mismatched setNvidia RTX 3090 FE
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
Intel Core i7 8700K
Motherboard
Gigabyte Z370 AORUS Gaming 7 (rev. 1.0)
Memory
Corsair 48GB - Mismatched set
Graphics Card(s)
Nvidia RTX 3090 FE
Sound Card
N/A
Screen Resolution
2560x1440
PSU
Seasonic Snow Silent 1050W
The NVIDIA graphics card driver causing the blue screen of death error message.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
FreeBooter said:
The NVIDIA graphics card driver causing the blue screen of death error message.
Click to expand...

Oh it was? Which file in the logs shows that it was that?
 

My Computer My Computer

At a glance

Windows 11Intel Core i7 8700KCorsair 48GB - Mismatched setNvidia RTX 3090 FE
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
Intel Core i7 8700K
Motherboard
Gigabyte Z370 AORUS Gaming 7 (rev. 1.0)
Memory
Corsair 48GB - Mismatched set
Graphics Card(s)
Nvidia RTX 3090 FE
Sound Card
N/A
Screen Resolution
2560x1440
PSU
Seasonic Snow Silent 1050W
madindehead said:
Hi there,

Hopefully someone can help with this.

Been experiencing this issue on and off for a month or so now. Sometimes the system is rock solid - I have been playing Final Fantasy VII REBIRTH this past week and made it to over 100 hours with no crashes.

Today - a black screen crash. PC just turns itself off and then reboots. At other times it would crash, but not reboot. I'm struggling to identify the issue.

I have some mismatched RAM in the system:

32GB of Corsair DDR4-2998 / PC4-24000 DDR4 SDRAM UDIMM
16GB of Corsair DDR4-3200 / PC4-25600 DDR4 SDRAM UDIMM

That could be the problem, but wouldn't explain why it was fine for an entire week with no crashes during very intense use.

System is relatively old now - as you can tell from the CPU and motherboard. They were bought when the CPU was current, so around early 2018 or so.

Logs are here: ZEUS-(2025-02-02_10-11-17).zip
Click to expand...
Mismatched RAM could definitely be the culprit. One should never use mismatched RAM. You might try just using the 32GB RAM sticks. That is more than enough to play games.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro x64 24H2 v26200.5074AMD Ryzen 9 3600X 12-Core @ 3.80GHzCorsair 32GB DDR4EVGA GeForce gtx 1660 Super
    OS
    Windows 11 Pro x64 24H2 v26200.5074
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself in 2025
    CPU
    AMD Ryzen 9 3600X 12-Core @ 3.80GHz
    Motherboard
    MSI X570 Gaming Plus
    Memory
    Corsair 32GB DDR4
    Graphics Card(s)
    EVGA GeForce gtx 1660 Super
    Sound Card
    On Board
    Monitor(s) Displays
    2 X AOC 27" , Dell 27"
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~ P34A60 512GB NVMe PCIe Gen3x4 M.2
    ~ 6TB Toshiba HDD
    ~ 6TB HDD (Backup)
    ~ SanDisk 250GB SSD
    ~ 2 X 1TB HDD
    ~~~~~~~~~~
    PSU
    eVGA 750w G+
    Case
    GAMDIAS White ATX Mid Tower Gaming Computer PC Case w/Tempered Glass
    Cooling
    AMD Wraith Prism
    Keyboard
    Nulea RT05 Wireless Ergonomic
    Mouse
    Nulea MD280 Wireless Vertical Mouse
    Internet Speed
    761Mbps (Download) / 692Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *This is my Main Computer That I use*

  • At a glance

    Windows 11 Pro x64 24H2 v26100.2894AMD Ryzen 7 1800X @ 3.60Ghz16GBAMD RX580
    Operating System
    Windows 11 Pro x64 24H2 v26100.2894
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 1800X @ 3.60Ghz
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics card(s)
    AMD RX580
    Sound Card
    onBoard
    Monitor(s) Displays
    LG 27UK650-W 27", eMachine 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    250GB SSD
    PSU
    CORSAIR RM850
    Case
    GAMDIAS Black ATX Mid Tower Gaming Computer PC Case w/Tempered Glass
    Cooling
    Liquid
    Keyboard
    Nulea RT05 Wireless Ergonomic
    Mouse
    Nulea MD280 Wireless Vertical Mouse
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    I use this computer for photo/video editing and to track severe weather

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
I have purchased some new RAM - 64GB set that is on the qualified list. Have also reset the hosts file - although I have severe doubts that is in any way related.
 

My Computer My Computer

At a glance

Windows 11Intel Core i7 8700KCorsair 48GB - Mismatched setNvidia RTX 3090 FE
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
Intel Core i7 8700K
Motherboard
Gigabyte Z370 AORUS Gaming 7 (rev. 1.0)
Memory
Corsair 48GB - Mismatched set
Graphics Card(s)
Nvidia RTX 3090 FE
Sound Card
N/A
Screen Resolution
2560x1440
PSU
Seasonic Snow Silent 1050W
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