Privacy and Security Run TPM Troubleshooter in Windows 11


TPM_banner.png

This tutorial will show you how to run the TPM Troubleshooter in Windows 11.

The TPM Troubleshooter is no longer available in Windows 11 24H2. However, the Windows Security page will still show any issues found with the TPM.



Windows 11 requires a Trusted Platform Module (TPM) version 2.0 or higher.

Trusted Platform Module (TPM) technology is designed to provide hardware-based, security-related functions. A TPM chip is a secure crypto-processor that is designed to carry out cryptographic operations. The chip includes multiple physical security mechanisms to make it tamper resistant, and malicious software is unable to tamper with the security functions of the TPM.

If your trusted platform module (TPM) isn't working properly you may see an error message and need to troubleshoot it.

Starting with Windows 11 build 25905 (Canary), Microsoft has added a TPM Troubleshooter to help find and fix problems with your TPM.

Reference:


Here's How:

1 Open Windows Security.

2 Click/tap on Device security. (see screenshot below)

TPM_Troubleshooter-1.png

3 Under Security processor, click/tap on the Security processor details link. (see screenshot below)

TPM_Troubleshooter-2.png

4 Under Status, click/tap on the Security processor troubleshooting link. (see screenshot below)

TPM_Troubleshooter-3.png

5 Under TPM Troubleshooter, click/tap on the Run button. (see screenshot below)

TPM_Troubleshooter-4.png

6 Follow any other provided instructions based on the troubleshooter's findings. (see screenshot below)

TPM_Troubleshooter-5.png


That's it,
Shawn Brink


 
Last edited:
  • Always use functionality in the operating system (such as TPM.msc) to the clear the TPM. Don't clear the TPM directly from UEFI
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Hi Shawn. My Security Processor Troubleshooting page looks a little different than yours. I see no TPM Troubleshooter.

1731041148777.png


However, I noticed Core Isolation has an alarm indicating Memory integrity is off due to a few old "incompatible" drivers. Is that related to any of this?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Intel Core i9 9th Gen - Core i9-9900K Coffee Lake 8-Cor
    Motherboard
    ASRock Z390 Taichi
    Memory
    G.SKILL TridentZ Series 32GB (2 x 16GB) DDR4 2800 (PC4 22400) Desktop Memory Model F4-2800C14D-32GTZ
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    RME Fireface UFX external soundcard
    Monitor(s) Displays
    Dell U2412M
    Screen Resolution
    1920x1200
    Hard Drives
    SAMSUNG 970 EVO M.2, SAMSUNG 860 EVO Series 2.5", WD hard drives
    PSU
    Seasonic Flagship PRIME 600 Titanium Fanless SSR-600TL 600W 80+ Titanium Full Modular ATX12V & EPS12V
    Case
    Fractal Design Define R5 Blackout Silent ATX Mid Tower
    Cooling
    Noctua NH-D15, Premium CPU Cooler with 2x NF-A15 PWM 140mm Fans
    Keyboard
    Editor Keys for Studio One
    Mouse
    wired MS mouse
    Internet Speed
    400Mbps
    Browser
    Brave
    Antivirus
    Windows Defender
    Other Info
    Silent PC for music writing/producing/mixing.
Hello @Fretman, :alien:

It appears the TPM Troubleshooter is no longer available.

The Core Isolation setting below would be unrelated to the TPM.

 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender

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