System Run Troubleshooters in Windows 11


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Troubleshoot_banner.png

This tutorial will show you how to manually run troubleshooters to find and fix many common problems in Windows 11.

Windows 11 includes troubleshooters to help you solve problems with your PC.

Troubleshooters are listed in the "C:\Windows\diagnostics\index" folder.

Notice:

As part of the deprecation of Microsoft Support Diagnostic Tool (MSDT) and MSDT Troubleshooters, Microsoft has begun redirecting some of the troubleshooters found under Settings > System > Troubleshoot and in other areas of the OS to the new Get Help app troubleshooting platform.


Microsoft is retiring the Windows legacy inbox Troubleshooters, such as Keyboard troubleshooter and Speech troubleshooter, and the Microsoft Support Diagnostic Tool (MSDT) that runs them. The legacy inbox Windows Troubleshooters are built-in tools that, when launched, automatically diagnose and correct common problems for a variety of Windows features. MSDT Troubleshooters will be deprecated in the next Windows 11 release, with the date to be determined.

The estimated deprecation timeline will take place over the next three years:
  • 2023 – Begin redirecting some of the troubleshooters to the new Get Help troubleshooting platform
  • 2024 – Complete the troubleshooter redirection and remove the rest of the troubleshooters
  • 2025 – Remove the MSDT platform

Contents





Option One

Run Troubleshooters in Settings


1 Open Settings (Win+I).

2 Click/tap on System on the left side, and click/tap on Troubleshoot on the right side. (see screenshot below)


Troubleshooters_Settings-1.png

3 Click/tap on Other troubleshooters. (see screenshot below)

Troubleshooters_Settings-2.png

4 Click/tap on Run for the troubleshooter you want to use. (see screenshots below)

Troubleshooters_Settings-3.png Troubleshooters_Settings-4.png

5 Allow the troubleshooter to run, and answer any questions in the troubleshooter.




Option Two

Run Troubleshooters in Control Panel


1 Open the Control Panel (icons view), and click/tap on the Troubleshooting icon.

2 Click/tap on the View all link in the left pane. (see screenshot below)

Troubleshooters_Control_Panel-1.png

3 Click/tap on the troubleshooter you want to run. (see screenshots below)

Troubleshooters_Control_Panel-2.png

4 Allow the troubleshooter to run, and answer any questions in the troubleshooter.




Option Three

Run Troubleshooters using Command


1 Run the command in the table below for the troubleshooter you want in Run (Win+R), command prompt, PowerShell, or create a shortcut with the command.

TroubleshooterCommand
Background Intelligent Transfer Servicemsdt.exe -id BITSDiagnostic
Bluetoothmsdt.exe -id BluetoothDiagnostic
Connection to a Workplace Using DirectAccessmsdt.exe -id NetworkDiagnosticsDA
Devices and Printersmsdt.exe -id DeviceCenterDiagnostic
Hardware and Devicesmsdt.exe -id DeviceDiagnostic
Incoming Connectionsmsdt.exe -id NetworkDiagnosticsInbound
Internet Connectionsmsdt.exe -id NetworkDiagnosticsWeb
Internet Explorer Performancemsdt.exe -id IEBrowseWebDiagnostic
Internet Explorer Safetymsdt.exe -id IESecurityDiagnostic
Keyboardmsdt.exe -id KeyboardDiagnostic
Network Adaptermsdt.exe -id NetworkDiagnosticsNetworkAdapter
Playing Audiomsdt.exe -id AudioPlaybackDiagnostic
Powermsdt.exe -id PowerDiagnostic
Printermsdt.exe -id PrinterDiagnostic
Program Compatibility Troubleshootermsdt.exe -id PCWDiagnostic
Recording Audiomsdt.exe -id AudioRecordingDiagnostic
Search and Indexingmsdt.exe -id SearchDiagnostic
Shared Foldersmsdt.exe -id NetworkDiagnosticsFileShare
Speechmsdt.exe -id SpeechDiagnosticCalibrate
System Maintenancemsdt.exe -id MaintenanceDiagnostic
Video Playbackmsdt.exe -id VideoPlaybackDiagnostic
Windows Media Player DVDmsdt.exe -id WindowsMediaPlayerDVDDiagnostic
Windows Media Player Librarymsdt.exe -id WindowsMediaPlayerLibraryDiagnostic
Windows Media Player Settingsmsdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
Windows Store Appsmsdt.exe -id AppsDiagnostic
Windows Updatemsdt.exe -id WindowsUpdateDiagnostic


That's it,
Shawn Brink


 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1 14-eu0098nr (2024)
    CPU
    Intel Core Ultra 7 155H 4.8 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Graphics card(s)
    Integrated Intel Arc
    Sound Card
    Poly Studio
    Monitor(s) Displays
    14" 2.8K OLED multitouch
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 TB PCIe NVMe M.2 SSD
    Internet Speed
    Intel Wi-Fi 7 BE200 (2x2) and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender and Malwarebytes Premium
msdt.exe looks in path "C:\Windows\diagnostics\index" to find the current troubleshooters.

I presume most writers are compiling lists by hand, and not scripting them. This will help you be accurate.
Code:
powershell -C "gci C:\Windows\diagnostics\index |% { $null = ((gc $_.FullName) | Select-String '<Id>') -match """">(\w+)<""""; $Matches[1] } | sort -Unique"
Code:
AppsDiagnostic
AudioPlaybackDiagnostic
AudioRecordingDiagnostic
BITSDiagnostic
BluetoothDiagnostic
DeviceCenterDiagnostic
DeviceDiagnostic
IEBrowseWebDiagnostic
IESecurityDiagnostic
KeyboardDiagnostic
MaintenanceDiagnostic
NetworkDiagnosticsDA
NetworkDiagnosticsFileShare
NetworkDiagnosticsInbound
NetworkDiagnosticsNetworkAdapter
NetworkDiagnosticsWeb
PCWDiagnostic
PowerDiagnostic
PrinterDiagnostic
SearchDiagnostic
SpeechDiagnosticCalibrate
VideoPlaybackDiagnostic
WindowsMediaPlayerConfigurationDiagnostic
WindowsMediaPlayerDVDDiagnostic
WindowsMediaPlayerLibraryDiagnostic
WindowsUpdateDiagnostic

You're missing these on 22H2:
AppsDiagnostic
BITSDiagnostic
KeyboardDiagnostic
SpeechDiagnosticCalibrate
VideoPlaybackDiagnostic
 

My Computer

System One

  • OS
    Windows 7
The estimated deprecation timeline will take place over the next three years:
  • 2023 – Begin redirecting some of the troubleshooters to the new Get Help troubleshooting platform
  • 2024 – Complete the troubleshooter redirection and remove the rest of the troubleshooters
  • 2025 – Remove the MSDT platform

Today is 01/31/2024

In this thread:


The troubleshooters displayed one or more of these messages:


Trouble-shooters have moved and this tool will be retired.

Enter the passkey provided by your support professional.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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