Solved Screenshots thumbnail showing as a blank document


xKoMox

xKoMox

Active member
Local time
2:35 AM
Posts
22
OS
Windows 11 Home 24H2 (OS Build 26100.4061)
My Screenshots thumbnail is not showing correctly and showing as a blank document.
(This is only when in List, Details and Small Icons View, all other views are fine).

1st image is Details view
2nd image is Tiles view

I have tried the ALL THE OPTIONS in the following Eleven Forum Tutorials, and it still has not resolved the issue.

Clear and Reset Thumbnail Cache in Windows 11

Clear and Reset Thumbnail Cache in Windows 11

Rebuild Icon Cache in Windows 11

Rebuild Icon Cache in Windows 11
 
Windows Build/Version
Windows 11 - 24H2 (26100.4061)

Attachments

  • Screenshot 2025-05-14 123333.webp
    Screenshot 2025-05-14 123333.webp
    8.9 KB · Views: 2
  • Screenshot 2025-05-14 123609.webp
    Screenshot 2025-05-14 123609.webp
    17.4 KB · Views: 2

My Computer

System One

  • OS
    Windows 11 Home 24H2 (OS Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build 2022
    CPU
    Intel Core i7-12700KF
    Motherboard
    MSI MAG Z690 Tomahawk WiFi DDR4
    Memory
    Corsair Vengeance RGB Pro 32GB 3200MHz (2x16GB) DDR4
    Graphics Card(s)
    Zotac Gaming GeForce RTX 3070 Ti Trinity OC
    Monitor(s) Displays
    LG - LG 27GP850-B & ViewSonic - VG2755-2K
    Screen Resolution
    1440p
    Hard Drives
    MS OS - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
    Data - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
    Media - Samsung 970 EVO Plus NVMe M.2 SSD 2TB
    Back Up (internal) - Seagate BarraCuda 3.5 inch SATA HDD 2TB
    Back Up (external) - WD My Passport Ultra HDD 4TB
    PSU
    Corsair RM750 750W Gold ATX
    Case
    Corsair 4000D Airflow Tempered Glass Mid-Tower
    Cooling
    Corsair iCue H150i Elite Capellix
    Keyboard
    Keychron Q3
    Mouse
    Razer Deathadder V3 Pro
    Internet Speed
    108 up / 19 down
    Antivirus
    The best
    Other Info
    Mouse pad: Lethal Gaming Gear - Saturn Pro
I think the icon in the details view should show whatever application you have set up to open .png files. It doesn't show a thumbnail of the image itself.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 3900x
    Motherboard
    Gigabyte Aorus Master x570 rel 1.0
    Memory
    32GB (2x16) @ 3600 MHz Corsair Vengeance LPX
    Graphics Card(s)
    Gigabyte Windforce RTX 2080
    Sound Card
    No separate sound card.
    Monitor(s) Displays
    Dell U2718Q
    Screen Resolution
    3840x2160
    Hard Drives
    1TB WD-Black SN850; 1TB Samsung Sata 850 Evo; 4 TB WD Blue Sata SA510 2.5''; 4TB Samsung Sata SSD 870 EVO 2.5".
    PSU
    Be Quiet Dark Power Pro 11 750W
    Case
    Lian Li PC-8FIB
    Cooling
    CPU: Noctua NH-U12A; Case: BeQuiet + Lian Li fans.
    Keyboard
    Steelseries Apex 7 brown keys.
    Mouse
    Logitech (wired) G403
    Internet Speed
    940 Mb/s down; 105 Mb/s up
    Browser
    Edge (Chromium)
    Antivirus
    Eset Internet Security
    Other Info
    Pioneer blu-ray optical drive.
  • Operating System
    Windows 11 Home (ARM version) (latest update)
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxy Book4 Edge 14" Copilot+ PC
    CPU
    Qualcomm Snapdragon X Elite X1E-80-100
    Memory
    16 GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno
    Monitor(s) Displays
    Touch screen 14" AMOLED monitor
    Screen Resolution
    2880x1800
    Hard Drives
    512 GB eUFS
    Internet Speed
    840 Mb/s (Wifi)
    Browser
    Edge Chromium
    Antivirus
    Eset Internet Security
    Other Info
    NPU Qualcomm Hexagon
xKoMox said:
This is only when in List, Details and Small Icons View, all other views are fine
Click to expand...
As far as I know, this is a very normal behaviour.
Those 'thumbnails' are too small to be displayed as thumbnails, so the default icon is used.

On my system, this happening exactly the same way with .jpg files.
The only difference is, that I have the Classic Photo Viewer as default for images, so it is displaying another icon:

000389.webp
In your case you probably did not define an app for the .png format, so it is displayed as an 'empty document'.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 24H2 26100.4652
    Computer type
    PC/Desktop
    Manufacturer/Model
    Build by vendor to my specs
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    MSI PRO B550M-P Gen3
    Memory
    Kingston FURY Beast 2x16GB DIMM DDR4 2666 CL16
    Graphics Card(s)
    MSI GeForce GT 730 2GB LP V1
    Sound Card
    Creative Sound Blaster Audigy FX
    Monitor(s) Displays
    Samsung S24E450F 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. SSD Crucial P5 Plus 500GB PCIe M.2
    2. SSD-SATA Crucial MX500-2TB
    PSU
    Corsair CV650W
    Case
    Cooler Master Silencio S400
    Cooling
    Cooler Master Hyper H412R with Be Quiet Pure Wings 2 PWM BL038 fan
    Keyboard
    Cherry Stream (wired, scissor keys)
    Mouse
    Asus WT465 (wireless)
    Internet Speed
    70 Mbps down / 80 Mbps up
    Browser
    Firefox 130.0
    Antivirus
    F-Secure (Internetprovider version)
    Other Info
    Router: FRITZBox 7490
    Oracle VirtualBox 7 for testing software on Win 10 or 11
My screenshots are saved as .png and now open in Photos when double-clicked. As mentioned the File Association of a file type determines things, no association shows only a blank page icon.

1747579167019.webp
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Thank you Senecio, Kees and Berton for your replies.

You are all right. I went into the default app and noticed most are all set on Windows.System.Launcher. So I changed the default app to Photos for png and jpg files.

Looking at your examples Kees, I’m sure that’s what mine use to look like before going blank.

The thumbnails now look like this as I don’t seem to have Classic Photo Viewer, only Photos.
1747837632487.webp

Thank you all again for your contributions, much appreciated.
 

My Computer

System One

  • OS
    Windows 11 Home 24H2 (OS Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build 2022
    CPU
    Intel Core i7-12700KF
    Motherboard
    MSI MAG Z690 Tomahawk WiFi DDR4
    Memory
    Corsair Vengeance RGB Pro 32GB 3200MHz (2x16GB) DDR4
    Graphics Card(s)
    Zotac Gaming GeForce RTX 3070 Ti Trinity OC
    Monitor(s) Displays
    LG - LG 27GP850-B & ViewSonic - VG2755-2K
    Screen Resolution
    1440p
    Hard Drives
    MS OS - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
    Data - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
    Media - Samsung 970 EVO Plus NVMe M.2 SSD 2TB
    Back Up (internal) - Seagate BarraCuda 3.5 inch SATA HDD 2TB
    Back Up (external) - WD My Passport Ultra HDD 4TB
    PSU
    Corsair RM750 750W Gold ATX
    Case
    Corsair 4000D Airflow Tempered Glass Mid-Tower
    Cooling
    Corsair iCue H150i Elite Capellix
    Keyboard
    Keychron Q3
    Mouse
    Razer Deathadder V3 Pro
    Internet Speed
    108 up / 19 down
    Antivirus
    The best
    Other Info
    Mouse pad: Lethal Gaming Gear - Saturn Pro
xKoMox said:
Thank you Senecio, Kees and Berton for your replies.

You are all right. I went into the default app and noticed most are all set on Windows.System.Launcher. So I changed the default app to Photos for png and jpg files.

Looking at your examples Kees, I’m sure that’s what mine use to look like before going blank.

The thumbnails now look like this as I don’t seem to have Classic Photo Viewer, only Photos.
View attachment 134709

Thank you all again for your contributions, much appreciated.
Click to expand...


Classic Photo Viewer if you want it: Install Photos Legacy app in Windows 11


Yeah... surprised me too. I don't generally use thumbnails but I decided to check them out for kicks. For some reason MS doesn't seem to want to shrink them below medium. I know they're hard to read at that size, but if you're roughly familiar with your files, it's still a useful option. Considering how small the thumbnail files would be, you'd think they'd crank them out and add them to the library.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Ultra 7 155H
    Memory
    16gb
    Graphics Card(s)
    Intel Arc integrated
    Hard Drives
    SSD
Thanks Levitate11.

I just prefer the details view over icons view, and it's not that i want to be able to see an image like in the large or extra large icon view, it's just that a blank icon feels like its broken or something is wrong with the file....
 

My Computer

System One

  • OS
    Windows 11 Home 24H2 (OS Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build 2022
    CPU
    Intel Core i7-12700KF
    Motherboard
    MSI MAG Z690 Tomahawk WiFi DDR4
    Memory
    Corsair Vengeance RGB Pro 32GB 3200MHz (2x16GB) DDR4
    Graphics Card(s)
    Zotac Gaming GeForce RTX 3070 Ti Trinity OC
    Monitor(s) Displays
    LG - LG 27GP850-B & ViewSonic - VG2755-2K
    Screen Resolution
    1440p
    Hard Drives
    MS OS - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
    Data - Samsung 970 EVO Plus NVMe M.2 SSD 1TB
    Media - Samsung 970 EVO Plus NVMe M.2 SSD 2TB
    Back Up (internal) - Seagate BarraCuda 3.5 inch SATA HDD 2TB
    Back Up (external) - WD My Passport Ultra HDD 4TB
    PSU
    Corsair RM750 750W Gold ATX
    Case
    Corsair 4000D Airflow Tempered Glass Mid-Tower
    Cooling
    Corsair iCue H150i Elite Capellix
    Keyboard
    Keychron Q3
    Mouse
    Razer Deathadder V3 Pro
    Internet Speed
    108 up / 19 down
    Antivirus
    The best
    Other Info
    Mouse pad: Lethal Gaming Gear - Saturn Pro
xKoMox said:
Thanks Levitate11.

I just prefer the details view over icons view, and it's not that i want to be able to see an image like in the large or extra large icon view, it's just that a blank icon feels like its broken or something is wrong with the file....
Click to expand...

Me too. I just wants details 99% of the time. I have icons in some graphics only folders now. But I don't know that I'll be keeping it. Usually I'm looking for a file name.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel Ultra 7 155H
    Memory
    16gb
    Graphics Card(s)
    Intel Arc integrated
    Hard Drives
    SSD
xKoMox said:
I just prefer the details view over icons view, and it's not that i want to be able to see an image like in the large or extra large icon view, it's just that a blank icon feels like its broken or something is wrong with the file....
Click to expand...
I prefer details too, but it does not bother me at all if the icon is not a thumbnail. Even an empty icon would do.
But sometimes the setting to the largest thumbnails can be handy, especially if I want to edit photos and have to choose a certain image out of many others.
That can be frustrating when you only see filenames that are date-time-related, much easier with thumbnails.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 26100.4652
    Computer type
    PC/Desktop
    Manufacturer/Model
    Build by vendor to my specs
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    MSI PRO B550M-P Gen3
    Memory
    Kingston FURY Beast 2x16GB DIMM DDR4 2666 CL16
    Graphics Card(s)
    MSI GeForce GT 730 2GB LP V1
    Sound Card
    Creative Sound Blaster Audigy FX
    Monitor(s) Displays
    Samsung S24E450F 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. SSD Crucial P5 Plus 500GB PCIe M.2
    2. SSD-SATA Crucial MX500-2TB
    PSU
    Corsair CV650W
    Case
    Cooler Master Silencio S400
    Cooling
    Cooler Master Hyper H412R with Be Quiet Pure Wings 2 PWM BL038 fan
    Keyboard
    Cherry Stream (wired, scissor keys)
    Mouse
    Asus WT465 (wireless)
    Internet Speed
    70 Mbps down / 80 Mbps up
    Browser
    Firefox 130.0
    Antivirus
    F-Secure (Internetprovider version)
    Other Info
    Router: FRITZBox 7490
    Oracle VirtualBox 7 for testing software on Win 10 or 11
You must log in or register to reply here.

Similar threads

Office 365 - 'File not found' when opening a blank document?
Replies
2
Views
2K
CaseyBee
CaseyBee

Latest Support Threads

Latest Tutorials

Back
Top Bottom