Service and repair videos for Surface devices

Brink · Nov 3, 2022

Thoughtfully designed with premium craftsmanship and high-quality hardware, the latest Surface devices are easier to repair and maintain, with more replaceable components and flexible choices in service. 1

Microsoft continues to innovate its serviceable designs to get the most out of Surface devices. Commercial customers can choose how to service their devices to solve issues quickly and minimize device downtime, whether through customer self-repair, 2 trusted Microsoft in-region repair, or a growing Authorized Service Provider (ASP) network.

For documentation about service options and replaceable components across all Surface devices, see Surface for Business service and repair.

Surface repair videos
Designed to be used in conjunction with the Surface Service Guides documentation, the following videos from Surface engineers show how to disassemble and remove replaceable components. This page will be updated with videos for the latest Surface devices.

Surface Pro 9

Contents

Introduction

Removing SSD

Debonding and removal of the display

Removing Surface Connect cable

Removing thermal module

Removing battery

Removing power and volume buttons

Removing speakers

Remove Wi-Fi and sensory deck

Removing motherboard

Removing kickstand

Surface Laptop 5

Contents

Introduction

Removing feet

Removing keyboard assembly

Removing SSD

Removing display assembly

Removing thermal module

Removing Surface Connect Port

Removing motherboard

Removing audio jack

Removing speakers

Surface Studio 2+

Contents

Introduction

Removing C cover

Removing B cover

Removing thermal module

Removing RSSD

Removing power supply

Removing motherboard

Disconnecting monitor

Removing fans

Removing speaker

Surface Laptop Studio

Contents

Feet and the cosmetic plate

Remove the D plate

Remove the SSD

Battery cable

Display module

Remove the cable guides

Surface connect port and the audio jack

Surface Laptop Go 2

Contents

Removing feet

Removing keyboard assembly

Removing battery

Removing thermal module

Removing antennae

Removing display

Removing SSD

Removing Surface Connect port

Removing PCBA

Removing fan assembly

Removing speakers

Surface Laptop SE

Contents

Disassembly

Removal

Component removal

Surface service & repair reference
This downloadable PDF lists serviceable components for all Surface devices.

References
1. Availability of replaceable components and service options may vary by product, by market, and over time. See Microsoft Service Guides at Download Surface Service Guides from Official Microsoft Download Center.

2. Components are replaceable on site by a skilled technician using Microsoft tools and following a Microsoft Service Guide. Opening or repairing your device can present various risks, such as electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs.