Shutdown/restart screen is missing


Rapid Fire

Member
Local time
6:15 AM
Posts
3
OS
Windows 11 x64 23H2 (22631)
Hello, my OS stopped to show shutdown/restart screen phase text (Restarting.../Shutting down...), there's just blank black screen.
Since the system restarts/shuts down it may be a cosmetic issue but also can indicate something deeper is broken, so I'd prefer to have it fixed.
There's no error messages or unusual behaviour otherwise, I'm having 23H2 updated to Moment 5 recently. Can I get some ideas what gone wrong?
 
Windows Build/Version
22631.3235

My Computer

System One

  • OS
    Windows 11 x64 23H2 (22631)
Are you certain the computer is transitioning into either of those power states and not going into sleep or crashing instead..
If you tell it to shutdown, do all lights go off?
Please fill out your system specs section of your forum profile. Be sure to list version and build of windows.Open cmd prompt as admin and type winver
If the issue started with an update, you first need to eliminate the update being the problem. Uninstall the update to see if it returns to normal.
Settings > Update & Security > Windows Update > View update history > Uninstall updates.

I suggest you make a system image as precaution.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Motherboard
    stock Dell
    Memory
    24 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
Just a thought, you haven't got HDR turned on in your display settings have you? I found when Windows goes in and out of HDR mode, my monitor seems to takes ages to automatically switch between the two modes and I got a black screen momentarily.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F30 Sep 27, 2024)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    900 Mbps/300 Mbps Trooli FTTP
    Browser
    Firefox
    Antivirus
    Eset Nod32

Latest Support Threads

Back
Top Bottom