Slow read speed from USB-C 3.2 on external SSD on MSI Z16 HX Studio Laptop (A13VGTA) Windows 11


Bern7

New member
Local time
10:47 AM
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2
OS
Windows 11
I've just purchased this laptop for video editing.

I work from an external SSD which I use on my PC and other laptops.

When I tried to open and run my video files the read speed of the USB-C is too slow to read the video files. I ran a speed check on CrystalDiskMark and the read speed was max 3.74 MB/s, jurrasically slow! The Write speed was up to 796.98 MB's

I plugged the same SSD into the Thunderbolt port next to the USB-C and this registered speeds of up to 1035.32 MB/s.

Is there a problem with this USB-C port or the software?

I want to use the Thunderbolt for my monitor, so I need the USB-C to perform as it should so I edit my video files. right now it can't even play more than a second back without pausing or lagging.

Not the best start to a brand new laptop. Can anyone help with a solution? Is it likely to be a driver?

This is the read speed using the external SSD plugged into the USB-C 3.2

And this is the read speed with the same external SSD and cable using the Thunberbolt 4 port

I have since updated the Bios from the MSI website, and I can now playback video from the SSD on windows media player with no buffer/lag/stopping. The files still lag/stop in Premiere Pro.

I've also noticed that the USB-C 3.2 is also a display port but when plugging into a monitor the windows display setting can't detect a monitor. A monitor only works on the Thunderbolt socket.

Thanks B
 
Windows Build/Version
Windows 11 version 23H2 (build 22631.3155)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI
Possibly a hardware problem, the USB-C port is faulty. If the USB-C port supports 10G (10 Gigabits/s), the results in both ports should be similar, because the Thunderbolt port speed is limited by the external SSD, which appears to work at 10G.

Try to run the computer hardware diagnostics, it may detect the problem.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
Hi!
Are these the ports on your notebook "
1709602901227.png
Do you have the MSI Center or Pro version?
I can only find your notebook version in the EU and not in the North American markets.
Do you have these diagnostic tools in MSI Center and if so, run them:

1709603087881.png
 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
If you can't fix it here, you might consider going to the MSI Forums.


Your notebook is considered a Gaming notebook.
The first thing they will ask is for you to perform a EC reset.
This is done by holding down the power key (ON button)
for 25 seconds. Even if the notebook wants to start, just keep
pressing the power key until the time is up. You will need the
power adapter attached to the notebook to restart it.
 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
A few other possibilities to consider:

Are you using the same cable for both your thunderbolt connecting and the connection to the other USB-C port? Cables can make a huge difference. Also, if you use an adapter, for example, to go from a USB-C connection to a USB-A connection, be aware that many such adapters are not bi-directional. What I mean by that, is that if you plug them into a USB-C one way, you get only USB 2 speed, but flip it 180 degrees and you get the full USB 3 speeds. I know that seems counter-intuitive because USB-C cables can be plugged in with either side "up", but many USB-C adapters don't follow the same rules :-)
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
If you can't fix it here, you might consider going to the MSI Forums.


Your notebook is considered a Gaming notebook.
The first thing they will ask is for you to perform a EC reset.
This is done by holding down the power key (ON button)
for 25 seconds. Even if the notebook wants to start, just keep
pressing the power key until the time is up. You will need the
power adapter attached to the notebook to restart it.

They asked me to do exactly this and unistall the usb-c drivers.

I now have a good read speeds similar to what I'm getting from thunderbolt so I assume data transfer is good now. Premiere Pro still works smoothly with the thunderbolt and not so smoothly with the USB-C and the USB-C 3.2 Display Port doesn't recognize my device when I plug my monitor in
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI
They asked me to do exactly this and unistall the usb-c drivers.

I now have a good read speeds similar to what I'm getting from thunderbolt so I assume data transfer is good now. Premiere Pro still works smoothly with the thunderbolt and not so smoothly with the USB-C and the USB-C 3.2 Display Port doesn't recognize my device when I plug my monitor in
Hi!
You did not answer all my questions . Pls do so , so we can have a more detailed view of your notebook.
Could you post the MSI site for your PC as the North American site does not have the same notebooks
listed as the one you have.
Are these the USB connectors on your notebook?

1x Type-C (USB3.2 Gen2 /
1x Type-C (USB / DP / Thunderbolt™ 4) with PD charging
1x Type-A USB3.2 Gen2
1x SD Express Card Reader

Which external display do you have and does it have a HDMI input (connector)?
 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.

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