"Sorry something went wrong. Please sign in with your PIN" issue even with correct PIN

dimakovbasiuk · Sep 2, 2023

Windows 11 Version 22H2 (OS Build 22621.2134)

Hi everyone,

Recently (maybe after the Windows 11 update) I couldn't log in with my admin account even though Windows Hello is working properly and PIN I'm entering is definitely correct. Looks like PIN was just locked.

Here on the photo you can see the screen that I get.

Also, only PIN and no passwords was used on this account, so I don't have a possibility to sign in somehow else or reset PIN.

It's an admin user, so if I'm using another user I'm very limited in what I can do not having admin rights.

What can I do in this case?

Thank you in advance!

johnlgalt · Sep 2, 2023

Hi, @dimakovbasiuk, and welcome to Eleven Forum (11F).

What shows when you click / tap on sign-in options?

Also, as an aside - this is why you should always have backup methods. It's the same as data backups. Never rely on a single method for logins, as that opens the door to situations like this.

zbook · Sep 2, 2023

These are some PIN tutorials:

How to Fix Unable to Add and Use PIN Sign-in Option in Windows 10

How to Fix Unable to Add and Use PIN Sign-in Option in Windows 10 A PIN is a set of numbers, or a combination of letters and numbers, that you choose yourself. Using a PIN is a quick, secure way to sign in to your Windows 10 device. Your PIN is securely s

www.tenforums.com

Change PIN for your Account in Windows 10

How to Change the PIN for your Account in Windows 10

www.tenforums.com

Remove PIN from your Account in Windows 10

How to Remove PIN from your Account in Windows 10

www.tenforums.com

dimakovbasiuk · Sep 2, 2023

johnlgalt said:
Hi, @dimakovbasiuk, and welcome to Eleven Forum (11F).

What shows when you click / tap on sign-in options?

Also, as an aside - this is why you should always have backup methods. It's the same as data backups. Never rely on a single method for logins, as that opens the door to situations like this.

hi @johngalt!
Good evening!
This issue has started 1 month ago after a Windows Update. This is my admin account and I had Windows Hello and PIN set up there as sign in options. Now I understand I should have also used the password. But since that's the admin account and it's locked now I can't do much to fix it.
Completely understand the need to add backup methods, but I just need to fix this issue now to have access to the admin account.
Thank you in advance for your help!

When I try to sign in Windows Hello works well, but the 'Sign in' button is not active.

Sign in options shows Win Hello and PIN

Since I've tried to sign in win PIN earlier it asks me to write the Challenge Phrase

After I write I can finally write the PIN. I'm 100% sure I'm using the correct PIN, but it says it's incorrect and seems it's just locked after the last update around August 1.

dimakovbasiuk · Sep 2, 2023

zbook said:
These are some PIN tutorials:

How to Fix Unable to Add and Use PIN Sign-in Option in Windows 10

How to Fix Unable to Add and Use PIN Sign-in Option in Windows 10 A PIN is a set of numbers, or a combination of letters and numbers, that you choose yourself. Using a PIN is a quick, secure way to sign in to your Windows 10 device. Your PIN is securely s

www.tenforums.com

Change PIN for your Account in Windows 10

How to Change the PIN for your Account in Windows 10

www.tenforums.com

Remove PIN from your Account in Windows 10

How to Remove PIN from your Account in Windows 10

www.tenforums.com

Hi @zbook!
Thank you for your response!
Unfortunately, none of these options work because I just can't access this admin account.
For example I can't reach this folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC without the admin access.
And going to Settings to change the PIN is not possible without the admin access as well.

zbook · Sep 2, 2023

How come you do not have the ability to use admim?

Enable or Disable Elevated Administrator account in Windows 10

How to Enable or Disable Built-in Elevated Administrator Account in Windows 10

www.tenforums.com

dimakovbasiuk · Sep 2, 2023

zbook said:
How come you do not have the ability to use admim?

Enable or Disable Elevated Administrator account in Windows 10

How to Enable or Disable Built-in Elevated Administrator Account in Windows 10

www.tenforums.com

Because this is the admin user that have the PIN locked.
Now I'm using the secondary account. When I try to do some actions like ton C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC - I can't, because the Admin PIN is not working.
I'm 100% sure I enter the correct PIN.
Or maybe I've misunderstood your question.

johnlgalt · Sep 2, 2023

dimakovbasiuk said:
hi @johngalt!
Good evening!
This issue has started 1 month ago after a Windows Update. This is my admin account and I had Windows Hello and PIN set up there as sign in options. Now I understand I should have also used the password. But since that's the admin account and it's locked now I can't do much to fix it.
Completely understand the need to add backup methods, but I just need to fix this issue now to have access to the admin account.
Thank you in advance for your help!

When I try to sign in Windows Hello works well, but the 'Sign in' button is not active.

Sign in options shows Win Hello and PIN

Since I've tried to sign in win PIN earlier it asks me to write the Challenge Phrase

After I write I can finally write the PIN. I'm 100% sure I'm using the correct PIN, but it says it's incorrect and seems it's just locked after the last update around August 1.

With Windows Hello, using a camera, as soon as my face is recognized I'm logged in. There is no button to press. Not even an OK, and certainly not the sign in button.

So, I don't understand how you're saying Windows Hello works well.

zbook · Sep 2, 2023

Were you able to try option #5 in the tutorial?

BruceR · Sep 2, 2023

dimakovbasiuk said:
Also, only PIN and no passwords was used on this account, so I don't have a possibility to sign in somehow else or reset PIN.

What can I do in this case?

It's not possible to have a PIN without first having a password.

Try a different keyboard.

dimakovbasiuk · Sep 3, 2023

johnlgalt said:
With Windows Hello, using a camera, as soon as my face is recognized I'm logged in. There is no button to press. Not even an OK, and certainly not the sign in button.

So, I don't understand how you're saying Windows Hello works well.

Because I sign in successfully to this secondary account I'm using right now with Windows Hello.
It seems that only PIN is locked and unfortunately I don't have a password sign-in turned on to be able to log in the admin user.

dimakovbasiuk · Sep 3, 2023

BruceR said:
It's not possible to have a PIN without first having a password.

Try a different keyboard.

I'm sorry, but I don't have the password option on the sign in screen.
I would love to be able to log in with the Microsoft account password, but I can't.

BruceR · Sep 3, 2023

dimakovbasiuk said:
I'm sorry, but I don't have the password option on the sign in screen.
I would love to be able to log in with the Microsoft account password, but I can't.
View attachment 69819

But that's because you have selected "For improved security, only allow Windows Hello sign-in for Microsoft Accounts on this device (Recommended) at Settings, Accounts, Account settings, Sign-in options, Additional settings; not because you never had a password.

Try a different keyboard.

dimakovbasiuk · Sep 3, 2023

BruceR said:
But that's because you have selected "For improved security, only allow Windows Hello sign-in for Microsoft Accounts on this device (Recommended) at Settings, Accounts, Account settings, Sign-in options, Additional settings; not because you never had a password.

Try a different keyboard.

Thank you, since that's a laptop I'll try to find another keyboard somewhere.

BruceR · Sep 3, 2023

dimakovbasiuk said:
Thank you, since that's a laptop I'll try to find another keyboard somewhere.

Or use the on-screen keyboard which can be enabed via clicking Accessibility on the lock screen.

dimakovbasiuk · Sep 3, 2023

zbook said:
Were you able to try option #5 in the tutorial?

Thank you, do you mean 'Enable or Disable Built-in Administrator in Command Prompt at Boot'?
I have this error at Step 7 when I type REM_SAM.

Then when I try to open at least some F file in the folder it has no 11 in row 38

Winuser · Sep 3, 2023

This is not a solution, just an FYI. I use to have an occasional problem using my pin to sign-in to one of my HP laptops. It wouldn't be recognized and I would have to use my password. It turned out to be a problem with the TPM in the Bios. I had to reset the TPM and setup my pin number in my MS account again. I never had a problem after that.

Fabler2 · Sep 3, 2023

dimakovbasiuk said:
Thank you, do you mean 'Enable or Disable Built-in Administrator in Command Prompt at Boot'?
I have this error at Step 7 when I type REM_SAM.
View attachment 69829
Then when I try to open at least some F file in the folder it has no 11 in row 38
View attachment 69830

I don't think you followed the path correctly. REM_SAM is missing.

Option 5,

Enable or Disable Built-in Administrator Account in Windows 11 Tutorial

This tutorial will show you how to enable or disable the built-in Administrator account in Windows 11. Windows 11 includes a hidden built-in Administrator account that serves as the local system administrator with elevated rights by default without needing Run as administrator or UAC (User...

www.elevenforum.com

steve20213 · Jan 7, 2024

i suffer with this too despite that it is only me that has an account and its obviously set to administrator, it gets frustrating when i have to restart my laptop before i can log in. it seems to only do it when i come out of standby, i would have thought it was quicker to log in using a "hello" pin rather than typing in my long windows password which was a strong password that i generated using google chrome, i have other issues as well, i installed my games that came out on windows 8 on steam but when i try to launch the games then i get an error message saying that the side-by-side configuration is in correct, most older games work fine, i have watched youtube videos about it and they say things about changing stuff in the registry, ,maybe its just time to do a restore of the operating system. ive tried uninstalling/reinstalling the microsoft c++ redistributable package with no luck. i got my laptop on the 18th december 2023

kelper · Jan 7, 2024

This is how I got logged in in a similar situation.

Can't login after choosing "Diagnostic startup" in msconfig?

I wanted to test something in Diagnostic startup mode. For some reason upon reboot, my PC showed my account picture with an error saying "Something happened and you PIN isn't available. Click...

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